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Tru by Hilton Norfolk Airport

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1571 Premium Outlets Blvd, Norfolk, VA 23502-5526
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2)
Room & Suite (8)
Dining (1)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 17/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Tru by Hilton Norfolk Airport
Updated 17/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 41 hotels in Norfolk
Location
Cleanliness
Service
Value
Our hotel is located off State Highway 13, adjacent to Lake Wright and the Norfolk Premium Outlets. We are conveniently located near Virginia Wesleyan University and less than 10 miles from the Norfolk Naval Base. Enjoy a nature outing at the Lake Smith/Lawson Natural Area, which is a four-mile drive from the hotel. We offer a free airport shuttle and free hot breakfast daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Billiards
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Breakfast available
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Business Centre with Internet Access
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Refrigerator
Cable / satellite TV
Flatscreen TV
Walk-in shower
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
32Reviews0Q+A1Room tip
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Scott C wrote a review 12 Oct
1 contribution
Stay was great, but realized a day after we checked-out that I left behind my (expensive) Bose ear buds. Was very relieved to call and find out that housekeeping found them and saved them for us to pick up when we passed back through.
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Date of stay: October 2021
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Jeffro4448 wrote a review Feb 2021
5 contributions4 helpful votes
Hotel's Favourite
Excellent staff. Very friendly and attentive and mask conscious. Business friendly. Kudos to Keyosha for making it feel more like home. She couldn't have been more professional, gracious or accommodating! Nearby Mission BBQ is really tasty and carry out friendly. Several other eating options within easy walking distance as well.
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Date of stay: February 2021
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Trip type: Travelled on business
2 Helpful votes
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Response from Rachel McCracken, Other at Tru by Hilton Norfolk Airport
Responded 12 Feb 2021
Thank you for taking the time to post a review and share your experience at the Tru by Hilton Norfolk Airport. We love the feedback, especially the positive comments about our friendly staff, as we feel they are our most important asset. Thank you again and we hope to see you in the future.
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ROB A wrote a review Sep 2021
Toms River, New Jersey1218 contributions329 helpful votes
My wife and I stayed her on September 9th, for one night, as we worked our way up to Salisbury, MD. to break up the ride from Florida. This is my 3rd stay at Hilton's Tru hotel and we enjoy these locations. Check in went smooth and the room was ready as per my room request. Although I did the on-line check in, I still interacted with the front desk. The staff was friendly, helpful and professional. We picked up our waters and snack and then headed to the room. The room was clean, roomy and comfortable. After getting changed and grabbing dinner out, we were able to have a great night sleep. The morning breakfast set up, with cold and hot foods, was perfect. The staff keep this clean and filled. This location is almost identical to all other Tru Hotels we stayed at recently. Great stay on our way to another location. Lots to do around area so enjoy some time there if possible.
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Date of stay: September 2021Trip type: Travelled as a couple
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keithmacdowall wrote a review Sep 2021
1 contribution
I love the Hilton Chain and am a Diamond Club member for years, unfortunately I see what this hotel is trying to do. Small rooms, not carpeted, no closet space, soap dispensers in shower not small packages. So your reducing cost to increase profit. Unfortunately, I wont stay at TRU again. Since no carpet the bottoms of my feet were dirty from floor and I had to bring a wet towel to clean them before getting in bed. With COVID the community shampoo and body wash dispensers in the shower is disconcerting. I was there 4 days and the closet space would have helped. It had the feeling of being in a European Hotel.
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Review collected in partnership with Tru by Hilton
Date of stay: August 2021
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Trip type: Travelled on business
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Response from Melissa Moses, General Manager at Tru by Hilton Norfolk Airport
Responded 4 weeks ago
Dear Keithmacdowall: Thank you for your recent stay at Tru by Hilton Norfolk Airport . Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear that our smaller room size was a problem. Tru is all about easy-going engagement, giving guests space to connect with others or simply relax alone in a large comfortable lobby. Furthermore, we strive to be grounded in value, so while our rooms are small, they were designed to maximize space with spacious bathrooms, efficient storage, tons of outlets and free, fast Wi-Fi to keep guests connected at all times. But, we understand that this may not work for everyone and appreciate you taking the time to share your thoughts with us as we’re always striving to please our guests. I too am sorry to learn that the guest room floor was not cleaned to standard. Rest assured I will share your concern with our Housekeeping team to ensure no re-occurrence. Again, thank you for helping us make Tru by Hilton “Uniquely Tru,” and if I can be of any further assistance please let me know. With Tru Spirit, Melissa Moses, General Manager
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Cesar and Conch... C wrote a review Aug 2021
1 contribution
Train your staff well enough when reservation are booked with a partner- Booking.com Especially if the reservation has been paid in advance to avoid any delays at the check in. If they are not sure, ask question. Your traveling customer must be your utmost priority.
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Review collected in partnership with Tru by Hilton
Date of stay: August 2021
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LOCATION
United StatesVirginiaNorfolk
NUMBER OF ROOMS
98
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Frequently Asked Questions about Tru by Hilton Norfolk Airport
Which popular attractions are close to Tru by Hilton Norfolk Airport?
Nearby attractions include Norfolk Premium Outlets (0.5 km).
What are some of the property amenities at Tru by Hilton Norfolk Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Tru by Hilton Norfolk Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tru by Hilton Norfolk Airport?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Tru by Hilton Norfolk Airport?
Yes, free parking is available to guests.
What are some restaurants close to Tru by Hilton Norfolk Airport?
Conveniently located restaurants include Aberdeen Barn Steak House, Rooster's Cafe & Grill, and Krispy Kreme.
Are there opportunities to exercise at Tru by Hilton Norfolk Airport?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Tru by Hilton Norfolk Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Tru by Hilton Norfolk Airport?
Many travellers enjoy visiting Thoroughgood House (7.5 km) and Ferry Plantation House (7.1 km).
Is Tru by Hilton Norfolk Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.