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Courtyard Norfolk Downtown

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520 E Plume St, Norfolk, VA 23510-2308
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (67)
Room & Suite (50)
Dining (7)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard Norfolk Downtown
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 41 hotels in Norfolk
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area.
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Location

Full view
94Great for walkers
Grade: 94 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
520 E Plume St, Norfolk, VA 23510-2308
Getting there
Norfolk Intl Airport9 kmSee all flights
Newport News-Williamsburg Airport37 kmSee all flights
Norfolk Station13 min
See all nearby hotels
454Reviews4Q+A75Room tips
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Popular mentions
Susan L wrote a review Jul 2021
11 contributions2 helpful votes
The only way to park here is valet and it took forever to get my vehicle. There were 3 staff and they were overwhelmed with folks needing their cars. Perhaps adding a notation on the valet ticket to call in advance would help b/c the staff can only move so fast when many arrive at once.
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Date of stay: July 2021Trip type: Travelled on business
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Response from cecilionetti torres, General Manager at Courtyard Norfolk Downtown
Responded 26 Jul 2021
Dear A4262WDsusanl, First and foremost, thank you so much for taking the time to let us know how we did. With a spirit to serve, it is this type of feedback that allows us to continue to make strides in the right direction and continue to improve the overall experience here at our property. With that being said, due to an increasing amount of issues with parking at our facility, we were forced to re-open valet as soon as possible. Thank you for enduring this transition with us this first week. The experience should be improving in the next week as we are now fully staffed and ready to go! Thank you again for sharing your feedback and for continuing to make Courtyard Marriott your home away from home!
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Rodney wrote a review Jul 2021
1 contribution
Short Version: Air Conditioning was broke, No towels, room phone was broke, faucet leaking on floor, and staff did nothing to fix the issues. Detailed Version: After checking into hotel, noticed that the room was hot so I turned the thermostat down to lowest cool setting. Left hotel to explore the city. Came back to a hot room but thought "since it was summer day that the A/C would eventually cool down the room." Room was hot all night. Next morning, I attempted to call front desk but the room phone was not working. Walked downstairs to front desk and they said they would send someone to fix the A/C and room phone. I told them I was getting ready to leave out but to give me a call on my cellphone to let me know what they find out. Was out all day doing activities but never received a call. Returned back to hotel to find a still hot room. Went back downstairs (since room phone was still not working) and they said it was nothing they could do because they were booked up and no other rooms available. Offered nothing but free parking in return for unsatisfactory conditions. Stayed again in the hot room over night. Next morning I went downstairs again (because room phone was still not working) to ask for towels. They said they had no more fresh towels and there was nothing they could do. Went back upstairs to room and I stepped into something wet and noticed there was water dripping from the bathroom faucet causing the carpet in the area to be soaked. That was the last straw. I left the hotel after that. Would not recommend the hotel to stay because they never solved any of the problems.
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Date of stay: July 2021
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Response from cecilionetti torres, General Manager at Courtyard Norfolk Downtown
Responded 26 Jul 2021
Dear rdwright2, Thank you for taking some time to share your experience with us. With a spirit to serve, we have shared your feedback with the proper department leads to ensure that this was an isolated incident and that continue to take steps to enhance your future experience. We truly appreciate your loyalty to Marriott and hope that we can better serve you in the future. Thank you for continuing to make Marriott your home away from home!
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sasparilla97 wrote a review Jun 2021
Orlando, Florida282 contributions121 helpful votes
We stayed for an extended period of time at this hotel. It is located in a great place downtown and most everything is within walking distance as far as food is concerned. The mall is right next door but they have very weird hours and most places weren’t open until 11 or not at all. The hotel itself was clean and taken care of. The room itself was ok. We had a suite on the 8th floor. The couch that was in the suite was a clam shape and very uncomfortable. No room to sit two comfortably. The bed was pretty hard but ok to sleep on. The TV local channels were out most of the time we were there so listening to anything local wasn’t happening. There wasn’t much of a breakfast in the bistro and what they did have was pretty expensive. We chose to go out most mornings. The staff at the hotel were top notch. They catered to our needs and we certainly appreciated it. If I have the need to go back I will stay there. I would definitely recommend the hotel.
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Date of stay: June 2021Trip type: Travelled with family
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Response from cecilionetti torres, General Manager at Courtyard Norfolk Downtown
Responded 26 Jul 2021
Dear Sasparilla97, Thank you so much for taking the time to share your experience with us. In these unusual times, its so nice to see our patrons taking the time to appreciate our staff and leadership team. We have taken your feedback and shared it with the appropriate team lead to ensure that we continue to make strides in the right direction in service and value. Thank you again for staying with us during these unusual times and for continuing to make Courtyard Marriott your home away from home!
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Harry & Tamaura Scheeler wrote a review May 2021
Concord, North Carolina364 contributions121 helpful votes
This is obviously an older hotel however it's well kept. The decor is nice. The rooms are large. The staff who checked us in were warm and inviting. The only thing I didn't like was being charged for parking. I would stay here again.
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Date of stay: May 2021
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Response from cecilionetti torres, General Manager at Courtyard Norfolk Downtown
Responded 24 Jun 2021
Dear Concordcouple2020, Thank you for taking the time to share your feedback with us. It is truly an important part of our satisfaction program. With a spirit to serve and provide the best experience possible, we are pleased to hear we met your expectations. It's great to see our efforts being noticed as we continue to navigate coming back to normal life. As always thank you for your continued loyalty to Marriott for continuing to make Courtyard your home away from home here in the Downtown Norfolk area!
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crazivan wrote a review Mar 2021
Washington DC, District of Columbia185 contributions84 helpful votes
Old junky Courtyard with a nice lobby & poor smelly loud rooms. I know this is Mariott's budget brand, but this place has not good qualities other than the Lobby that is the draw you in lipstick on a pig" to this place... Very Poor property, don't take my word for it, look at price comparison among hotels in area...The Price Point speaks for self & you can infer the quality of the property regardless of reviews or staff explanations.
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Date of stay: March 2021
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Room Tip: Very Poor property, don't take my word for it, look at price comparison in area (PricePoint...
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1 Helpful vote
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Response from cecilionetti torres, General Manager at Courtyard Norfolk Downtown
Responded 1 Apr 2021
Dear Crazivan, Thank you for taking the time to share your feedback with us concerning your most recent stay with us here at the Courtyard Downtown Norfolk. We are so sorry to hear that we failed to meet the expectations you have come to know and love from the Marriott brand. With a spirit to serve, we have taken this feedback to the proper department head to ensure we continue to improve our experience. We appreciate your time and patience during these unusual times and truly hope that give us an opportunity to better serve you in the future.
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United StatesVirginiaNorfolk
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Frequently Asked Questions about Courtyard Norfolk Downtown
Which popular attractions are close to Courtyard Norfolk Downtown?
Nearby attractions include MacArthur Memorial (0.2 km), MacArthur Center (0.3 km), and Virginia Stage Company at The Wells Theatre (0.4 km).
What are some of the property amenities at Courtyard Norfolk Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Courtyard Norfolk Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard Norfolk Downtown?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Courtyard Norfolk Downtown?
Conveniently located restaurants include Saltine, Varia, and Luce.
Are there opportunities to exercise at Courtyard Norfolk Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Courtyard Norfolk Downtown located near the city centre?
Yes, it is 0.2 km away from the centre of Norfolk.
Are any cleaning services offered at Courtyard Norfolk Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Norfolk Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Courtyard Norfolk Downtown?
Many travellers enjoy visiting Commodore Theater (1.8 km), Virginia Stage Company at The Wells Theatre (0.4 km), and Moses Myers House (0.4 km).
Is Courtyard Norfolk Downtown accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.