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Courtyard Norfolk Downtown

376 reviews
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Traveller (44)
Room & Suite (46)
Dining (1)
Overview
  • Excellent46%
  • Very good28%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (376)Write a Review
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All reviewscourtyard marriottvalet parkingnorfolk downtownfront deskwalking distancemacarthur mallroom was cleanbusiness hotelstay there againgreat customer servicestarbucks coffeecentral locationper daylobby areadesk staffuss wisconsincorner room
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1 - 5 of 371 reviews
Reviewed 3 weeks ago

This property is in a great location. We stayed and had an issue, which the hotel staff quickly addressed - impressively. Every person on staff we met was well trained, friendly and first class hospitality above what one would expect. We shall make this our...More

Thank ATravelingVirginian
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 2 weeks ago

Dear ATravelingVirginian, WOW what review ! My name is Charles Berryhill and I am the General Manager of the Downtown Courtyard Norfolk. First and foremost I wanted to thank you so very much for your respected time in reviewing our wonderful hotel. Our team strives...More

Reviewed 19 December 2017

Had to stay in town for work. Booked this Courtyard as it is Company compliant. Rooms are nice. The staff is very cordial. It is what you expect when you book one of these hotels. There is valet parking. 19$ otherwise there doesn't see to...More

Thank Kenneth P
Response from Charles B, Front Office Manager at Courtyard Norfolk DowntownResponded 4 weeks ago

Thank you for sharing your experience. We are glad you enjoyed our hotel and the location of the hotel in Downtown. Our staff prides themselves on great service and we look forward to seeing you in the future.

Reviewed 17 November 2017 via mobile

The lobby area and bistro were fantastic however the elevators rattled quite a bit. The room was average for a hotel and my rooms temperature control was not good. No breakfast was provided. The bathroom area had a lot to be desired. The fact that...More

Thank Bruce B
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 19 November 2017

Bruce B thank you for sharing your experience. We are sorry that our location did not meet your needs of complimentary breakfast and parking. We are very competitively priced on both our food offerings in the Bistro and valet parking in the downtown area. We...More

Reviewed 12 November 2017

We came up to room on our first night. Inserted key, light turns green, could not open door. Tried six times, same result. Went to Front Desk. They send someone up. He tries, same result. Then he inserts key and puts his shoulder to the...More

Thank Jack6320
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 14 November 2017

Jack6320 thank you for sharing your feedback. I sincerely apologize for the lack of service you received with the lock issues you experienced. We look forward to another opportunity to give you the service you expect when in Norfolk in the future.

Reviewed 8 November 2017 via mobile

This property is exactly what you would expect from. Courtyard. This is located in the heart of downtown and offers friendly service. It is an old building that has been completely renovated and looks like and functions like every other Courtyard you’ve ever been to.

Thank drajhansa4
Response from Charles B, General Manager at Courtyard Norfolk DowntownResponded 14 November 2017

drajhansa4 thank you for sharing your comments about your recent stay. We are glad you enjoyed your stay and look forward to seeing you in the near future.

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$132 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Norfolk
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$132 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Norfolk
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (44)
Room & Suite (46)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
thurajt1
29 September 2016|
AnswerShow all 3 answers
Response from gelastan | Reviewed this property |
Quick short distance
0
Votes
ppaulini
8 July 2016|
Answer
Response from Rob M | Property representative |
Yes, it's about 2 blocks which is a short 5 minute walk.
0
Votes
Irish451006
4 July 2016|
AnswerShow all 2 answers
Response from Rob M | Property representative |
About 2 blocks, it's an easy 5 minute walk.
0
Votes
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12
Room Tips
"Stay away from 821"
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"dont expect any courtesy or help from the front staff!"
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"We had 3rd floor room and larger. Friends had 5th floor rooms and they were smaller???"
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"Ask for what you want"
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