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Residence Inn by Marriott Norfolk Airport

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1590 N Military Hwy, Norfolk, VA 23502-1813
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (71)
Room & Suite (40)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 14/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn by Marriott Norfolk Airport
Updated 14/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 41 hotels in Norfolk
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Book a stay at Residence Inn Norfolk Airport and get ready for total comfort. As one of the top hotels in Norfolk, our all-suite Norfolk Airport property offer separate living, eating, and sleeping areas, free high-speed wireless Internet, luxurious bedding, and full kitchens. Enjoy a pet-friendly hotel with a daily complimentary hot breakfast buffet and weekday social hour with appetizers, fitness center, tennis, basketball, outdoor grill, indoor pool, and complimentary grocery shopping service.Residence Inn Marriott Norfolk Airport is a long-term extended-stay hotel offering great amenities and first-class service for business or leisure travel. Our hotel in Norfolk, Virginia, offers a prime location near Norfolk's office and industrial parks, home to Booz Allen Hamilton, CMA/CGM, Zim Shipping, General Dynamics, Northrop Grumman, SAIC, and BAE Systems. The hotel is also located near CHKD, Sentara Hospitals, and Norfolk Naval Shipyard.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Fireplace
Housekeeping
Interconnected rooms available
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English
Hotel links
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412Reviews10Q+A87Room tips
Traveller rating
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Popular mentions
Dan S wrote a review Sep 2021
Boca Raton, Florida63 contributions21 helpful votes
I'm really wondering with Covid if hotels are just reusing the same few rooms over and over. Maybe there's another floor at this hotel thats all brand new and unused but this room is worn out. I heard a dog barking in a room next door so I'm wondering if the rooms at this end of the hall are reserved for pet owners. The urine smell in the corner of the room might be due to a previous pet that was in the room (i hope). The couch (near the urine smell) was filthy - I didn't sit on it the while time I was there. Carpets also look filthy. Remote controls on TV's don't work right. The airconditioner thermostat was random - i set it to 74 and when I came back it said the setpoint was still 74, but the room was 65 degrees and it was still on. I had to just turn it off completely. The next day it seemed to be working better. Ice maker in fridge didn't work. The hotel is located at the end of the airport runway so when planes take off you get all the noise (fortunately not often at night). On the up side, it has good water pressure and hot water shows up instantly.
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Date of stay: September 2021
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: There is no quite room here when planes are flying
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Response from Reputation Management, General Manager at Residence Inn by Marriott Norfolk Airport
Responded 4 weeks ago
35dann, Thank you for taking time to let us know details about your recent visit. We sincerely apologize for falling short of meeting your expectations in regards to housekeeping, as well as comfort and maintenance during your stay. We take our customers’ feedback very seriously and will take active strides to ensure that our quality of service and upkeep are of top standards. We will share your review with the rest of our team and organization to ensure these issues are addressed and corrected. Thank you again for your feedback, and we hope to welcome you back to Residence Inn by Marriott Norfolk Airport in the future. Sincerely, Your Guest Services Team at Residence Inn by Marriott Norfolk Airport
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RICART75 wrote a review Jan 2020
Peru, Indiana1507 contributions650 helpful votes
Hotel's Favourite
We stayed here for two nights, while visiting family in the area; and enjoyed the experience. The facility is clean and well-maintained; with our check-in being welcoming and efficient. The staff were friendly and informative; and the evening reception, on our first night, was wonderful (the complimentary chicken tacos being quite tasty). Our room was comfortable, spacious and provided a pleasant retreat during our visit. If one is seeking a decent lodging option in the area, this is a solid choice.
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Date of stay: December 2019Trip type: Travelled as a couple
1 Helpful vote
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Response from ltdreputationmgmt, Manager at Residence Inn by Marriott Norfolk Airport
Responded 10 Mar 2020
Ricart75, Thank you for your wonderful review! We're so glad we were able to provide you with exceptional hospitality during your stay, as we always strive to provide the best guest experience possible. Thank you again for your review. We hope you'll come and see us again soon! Sincerely, Residence Inn by Marriott Norfolk Airport
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Steve N wrote a review Aug 2021
4 contributions
Ok, so I listed the two good points in the title of this review: friendly staff and a solid internet connection. Apart from that, there's no charm to this place at all. The breakfast is really terrible, the rooms are worn and well overdue refurbishment. The mattresses on both the beds in our room had collapsed and were very uncomfortable. The carpet was sticky and torn. The room was only ever cleaned on request, and we also had to call down when we wanted fresh towels. The stove in the room had only one burner working. There was only enough silverware for one person, so we had to ask for more. This stay was a business trip. Had I paid for the room myself I'd have agonised over the $319 a night for this standard of accommodation and moved elsewhere. The friendly girls on the front desk saved me giving this hotel just one star.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Reputation Management, General Manager at Residence Inn by Marriott Norfolk Airport
Responded 7 Sep 2021
Dear Y9697aasteven, Thank you for taking the time to share your thoughts regarding your stay. We sincerely apologize for issues regarding complimentary breakfast, as well as room maintenance and upkeep. We appreciate you bringing these errors to our attention, and will share your message appropriately within the organization so we can address and correct them as soon as possible. We hope you will give us a chance to provide you with a better experience in the future. Sincerely, Your Guest Services Team at Residence Inn by Marriott Norfolk Airport
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Greg M wrote a review May 2021
1 contribution
I travel all over the country and ok stay at Residence Inns when available so my know my way around Residence Inns by Marriott. I'm close to reaching Ambassador level so I've been at a few. I have to say, the Residence Inn at the Norfolk airport has to be the worse stay I've endured by a Residence Inn property in the US! I started in one room until I realized I had a water ant problem in the kitchen and my malfunctioning shower valve nearly got me scalded by hot water twice because management didn't take the situation seriously the first time ok complained. After the second complaint I was frustrated, angry and appalled with the condition of my room, maintenances inefficiency and managements lack of concern about the hotels condition they finally offered to move me to another room. I accepted and moved. Because of my long term stay, I had many things to move so I accidentally left a few items. I was only directly across the hallway from the room I vacated so I didn't have far to go. When I realized after an hour or so I forgot some items I returned to the room to retrieve my items because housekeeping was cleaning the room. I told the housekeeper who I was and what I was in the room to get so she she was aware. I got my kitchen items and left. The next day I realized I left a black zippered bag in the old room that was a part of my luggage. This bag disappeared and has not been seen since. Hotel staff was notified. The general manager was made aware of my entire experience at her hotel but my bag was never placed in lost and found. All I can assume is the housekeeper took it. This was brought to managements attention but to this day it still has not been located. All this and that fact that this hotels hallways are always dirty. The manager Rashel or something like that, attempted to passify my terrible experience with giving me BonVoy points, to which never happened either. So after my move to the second I had another shower valve problem to which I also complained. They did get this problem solved after another complaint because maintenance said they fixed it and didn't. My stay after that was uneventful until a few days later I realized I left as one toiletry items in the bathroom vanity so I called again but of course they disappeared too and we're not in lost and found. All I can think at this point is this Residence Inn location has problem with housekeepers keeping lost items and not attempting to get left items back to guests. I'm still staying at Marriott's other properties in the Norfolk area but it will not be the Residence Inn at the Norfolk airport again. Terrible treatment and terrible management at this location.
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Date of stay: April 2021Trip type: Travelled on business
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Response from Reputation Management, General Manager at Residence Inn by Marriott Norfolk Airport
Responded 9 May 2021
It has come to our attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Please feel free to email us at acampbell@ltdhospitality.com as we would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Residence Inn Norfolk Airport
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Clemente71 wrote a review Mar 2021
Richmond, Virginia654 contributions257 helpful votes
We have stayed here five times now in the past three years and will continue to use this hotel on most occasions. We come here to hit some places in Norfolk and to spend some time at VA. Beach. Easy to get to the beach and in the summer months much more affordable than staying at the beach. I have found this to be a bargain at their typical prices. Rooms are clean and fairly large, we always get a suite, the hotel is pet friendly which is essential for us. Does have a fitness center and pool. Staff is helpful. If I were to offer any critique it would be that the rooms are never ready when we get there. Some of this is on us- because of the schedule of our events we are usually there an hour before stated check in time. The checkout time has been moved back to four-also not really their fault as this is totally due to the pandemic. Overall very pleased with this hotel and, unless there is a big rate hike, will continue to go there. May want to avoid the rooms in the 120's (although they are convenient for loading and unloading). This is the first time I have noticed the planes close by...not much you can do about this it is an airport hotel!-but just the first time I have really noticed it at all. Also, every time a neighbor uses the water you get a godawful sound coming from the pipes.
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Date of stay: March 2021
Value
Service
Sleep Quality
Room Tip: See review
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2 Helpful votes
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Response from Reputation Management, General Manager at Residence Inn by Marriott Norfolk Airport
Responded 25 Mar 2021
Clemente71, Thank you for your wonderful review! We're so glad we were able to provide you with exceptional hospitality during your stay, as we always strive to provide the best guest experience possible. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Residence Inn by Marriott Norfolk Airport
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PRICE RANGE
US$118 - US$258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn norfolk airport hotel norfolk, norfolk residence inn
LOCATION
United StatesVirginiaNorfolk
NUMBER OF ROOMS
130
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Frequently Asked Questions about Residence Inn by Marriott Norfolk Airport
Which popular attractions are close to Residence Inn by Marriott Norfolk Airport?
Nearby attractions include Norfolk Premium Outlets (1.0 km) and The Bounce House (0.9 km).
What are some of the property amenities at Residence Inn by Marriott Norfolk Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Norfolk Airport?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Norfolk Airport?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Residence Inn by Marriott Norfolk Airport?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Norfolk Airport?
Conveniently located restaurants include Plaza Azteca, Terrie's Breakfast and Lunch, and Jamba Juice.
Are there opportunities to exercise at Residence Inn by Marriott Norfolk Airport?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Residence Inn by Marriott Norfolk Airport have an airport shuttle?
Yes, Residence Inn by Marriott Norfolk Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residence Inn by Marriott Norfolk Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Norfolk Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Norfolk Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.