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I usually enjoy staying at this hotel but my most recent stay was beyond uncomfortable, after checking in the room, as normal I check my room to make sure all is well. Pulling the top layer of the bedding back to have discovered the sheets...More
stayed here on business. It's an average hotel. Kitchens and bathrooms are outdated. Couch in living room not that comfortable. Morning breakfast was average to maybe slightly below average. They did have a social night event thing with free burgers and salad. That was a...More
1 Thank scarrmd
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded 29 March 2018
I apologize that we did not "WOW" you with our hotel and staff service during your most recent stay. Please call our General Manager, Rachel Rivas, at the hotel so we can discuss your stay and learn for our future guests.
I’ve stayed at numerous Residence Inn properties over the course of my military career and have never had a bad stay until now. Check-in was great, hotel staff was prompt and friendly and the lobby looked newly remodeled. That’s the only this that merits a...More
Thank Erika B
Response from Rachel R, General Manager at Residence Inn by Marriott Norfolk AirportResponded 19 March 2018
Dear Erika B,
Thank you for your feedback about your recent stay with us. I sincerely apologize for not exceeding your expectations. These incidents are not best practices for us and will be a focus with the Management team to ensure this is an isolated...More
Wish the title was solely about the Residence Inn, but unfortunately it refers to the evening parking situation. According to front desk staff they have contract with CMA CGM (across the street) that allows the parking lot to be used as overflow. So up until...More
My husband was being deployed and the weather was not cooperating. His flight was delayed and the front desk staff couldn’t have been more helpful and nice to us. They were able to change our points status to paying which helps my husband get reimbursed...More
Response from Jessica S, other at Residence Inn by Marriott Norfolk AirportResponded 23 January 2018
Thank you for taking the time to write a review of our hotel. I'm so glad that we were able to make a difficult situation easier for you and fellow military travelers. I hope the next time your travels bring you to Norfolk...More
Yeah, it would work. It is pretty big, but not sure of dimensions. It has an outdoor fireplace, a circular couch or chairs for maybe 10 and two tables of 4 each. Then I would say there is plenty of standing room and... More
Yeah, it would work. It is pretty big, but not sure of dimensions. It has an outdoor fireplace, a circular couch or chairs for maybe 10 and two tables of 4 each. Then I would say there is plenty of standing room and seating on the hearth.
Response from Scrowley160 | Property representative |
Good morning Frank,
Our entire hotel is pet friendly. However, after any guest with a pet departs the hotel, we complete a full deep clean of the room. This includes a shampoo of the carpet and soft furniture. Please do... More
Good morning Frank,
Our entire hotel is pet friendly. However, after any guest with a pet departs the hotel, we complete a full deep clean of the room. This includes a shampoo of the carpet and soft furniture. Please do not hesitate to contact the hotel directly if you have any special requests.