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Residence Inn by Marriott Norfolk Airport

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Traveller (62)
Room & Suite (78)
Dining (15)
Overview
  • Excellent60%
  • Very good25%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“norfolk airport”(43 reviews)
“front desk”(62 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
3 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (370)
There are newer reviews for Residence Inn by Marriott Norfolk Airport
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Traveller rating
212
96
36
15
11
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Time of year
LanguageEnglish
212
96
36
15
11
Show reviews that mention
All reviewsnorfolk airporttwo bedroom suitefront desklong stayearly flighta great stayvirginia beachdefinitely stay here againconvenient locationvisiting familyhampton roadsfree breakfastthe entire staffparking lotcherylshuttlefireplace
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11 - 15 of 370 reviews
Reviewed 26 March 2018 via mobile

I usually enjoy staying at this hotel but my most recent stay was beyond uncomfortable, after checking in the room, as normal I check my room to make sure all is well. Pulling the top layer of the bedding back to have discovered the sheets...More

3  Thank William M
Reviewed 26 March 2018

stayed here on business. It's an average hotel. Kitchens and bathrooms are outdated. Couch in living room not that comfortable. Morning breakfast was average to maybe slightly below average. They did have a social night event thing with free burgers and salad. That was a...More

1  Thank scarrmd
Response from Jessica S, Operations Manager at Residence Inn by Marriott Norfolk AirportResponded 29 March 2018

Dear scarrmd, I apologize that we did not "WOW" you with our hotel and staff service during your most recent stay. Please call our General Manager, Rachel Rivas, at the hotel so we can discuss your stay and learn for our future guests.

Reviewed 18 March 2018 via mobile

I’ve stayed at numerous Residence Inn properties over the course of my military career and have never had a bad stay until now. Check-in was great, hotel staff was prompt and friendly and the lobby looked newly remodeled. That’s the only this that merits a...More

Thank Erika B
Response from Rachel R, General Manager at Residence Inn by Marriott Norfolk AirportResponded 19 March 2018

Dear Erika B, Thank you for your feedback about your recent stay with us. I sincerely apologize for not exceeding your expectations. These incidents are not best practices for us and will be a focus with the Management team to ensure this is an isolated...More

Reviewed 23 January 2018 via mobile

Wish the title was solely about the Residence Inn, but unfortunately it refers to the evening parking situation. According to front desk staff they have contract with CMA CGM (across the street) that allows the parking lot to be used as overflow. So up until...More

Thank janhW8604LF
Reviewed 22 January 2018

My husband was being deployed and the weather was not cooperating. His flight was delayed and the front desk staff couldn’t have been more helpful and nice to us. They were able to change our points status to paying which helps my husband get reimbursed...More

Thank 2016BirthdayGirl50
Response from Jessica S, other at Residence Inn by Marriott Norfolk AirportResponded 23 January 2018

Dear 2016BirthdayGirl50, Thank you for taking the time to write a review of our hotel. I'm so glad that we were able to make a difficult situation easier for you and fellow military travelers. I hope the next time your travels bring you to Norfolk...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Wheelchair Access
Shuttle Bus Service
Breakfast included
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Banquet Room
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$128 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$128 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (62)
Room & Suite (78)
Dining (15)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Family and Play Areas (6)
Questions & Answers
Ask a question
Alexis !
7 August 2018|
Answer
Response from Rick H | Reviewed this property |
Yeah, it would work. It is pretty big, but not sure of dimensions. It has an outdoor fireplace, a circular couch or chairs for maybe 10 and two tables of 4 each. Then I would say there is plenty of standing room and... More
1
Vote
momwithteenPa
17 June 2018|
Answer
Response from Rachel R | Property representative |
Hello, Our breakfast hours are M-F 630a-930a and Sat/Sun from 7a-10a. If I can be of further assistance, please do not hesitate to contact the property at 757-333-3000
0
Votes
Frank T
6 June 2016|
AnswerShow all 6 answers
Response from Scrowley160 | Property representative |
Good morning Frank, Our entire hotel is pet friendly. However, after any guest with a pet departs the hotel, we complete a full deep clean of the room. This includes a shampoo of the carpet and soft furniture. Please do... More
0
Votes
Room Tips
"All rooms are great rooms."
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"I like to stay away from elevator for the noise"
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"Away from the basketball court"
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"The studio rooms with kitchenette is excellent for a multi-day stay"
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