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SpringHill Suites Norfolk Old Dominion University

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4500 Hampton Blvd, Norfolk, VA 23508-1812
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (35)
Room & Suite (18)
Dining (9)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SpringHill Suites Norfolk Old Dominion University
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 41 hotels in Norfolk
Location
Cleanliness
Service
Value
SpringHill Suites at Old Dominion University.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Hot bath
Indoor pool
Bar / lounge
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Hotel links
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236Reviews1Q+A44Room tips
Traveller rating
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Popular mentions
mmccainesp wrote a review Sep 2021
Washington DC, District of Columbia1 contribution
I wanted to give myself a couple of days before I wrote this review. I am a loyal Marriott Bonvoy member. Not to mention, this is the host hotel for the surrounding college for which my son plays on the football team. I wanted to be less emotional and more cerebral in my thoughts. So...with much consternation...here it goes... As I mentioned, this hotel resides in the middle of a "college" part of the city. Accommodations alone are very underwhelming, but firmly straddle the line of standard comfort for a venue as such. And with its location, understandably it appears as though many of the staff are students of the school. Sounds great, right? It is...until there are no professional adults there to provide the "kids" with management or direction. Without going into the gory details, our initial interaction with the front desk "staff" was far from pleasant. In typical Generation Z fashion, my wife and I were addressed dismissively, as if we owed them an afternoon snack along with our ID and credit card. We quickly understood that this was more of a Hospitality 101 “lab,” not an actually Marriott for which we should expect the service we’re accustom to (which we would not have been a problem…if we weren’t paying full Marriott hotel rates. $234 per night.) With our expectations lowered, we immediately asked for a manager, in effort to have a professional conversation. We were told by the “TA” that she was the only person on staff at that time. Keep in mind, this was on the Saturday morning of the opening home game for the local football team, arguably the largest attendance, and thus, one of the busiest times of the hotel’s season. As most adults are accustom to in these days and times, instead of continuing the back and forth with the adolescent, we simply absorbed the tantrum, received our key (yes, one key), and ran as fast as we could away from the negative cherubic energy surrounding the front desk. We continued to look for adult supervision while at the hotel, but were told consistently that no adult manager was on the premises. Unfortunately, this type of less than professional interaction continued throughout our stay. I could mention at least another half dozen acts in this “high school musical,” but I think you get the point. I will, however, leave you with this final illustration of my visit. After an exciting time at the game the previous night, I awoke to my morning “meditations” in the hotel room’s bathroom. Upon completion, I realized that the toilet was indeed broken and required service. No problem, of course Hotel Maintenance to the rescue! At last, an final opportunity for them to get it right. Of course, a call to the front desk informed us that there was indeed no maintenance person on the premises. Go figure. “He had the key to the maintenance closet and he would not be arriving for another hour.” This was at 7am. And at noon….you guessed it. Checked out the hotel with a nice surprise for the midday custodian crew. So folks, to put a bow on this present…if you’re looking for a “sorority-style” environment, with accommodations and service that may…or may not…meet the baseline standard for your consumer dollar…then I’ve found your place! But if you’re actually looking to for service that is equal to the cost of your bill…do yourself a favor….look elsewhere. My wife, who is a sucker for a second…and a third chance, is committed to staying at this location at least one more time when we visit our son. (His dorm is literally a block away. So at least I can go over there to take a dump in a working toilet.) Lookout for at least one more review coming from me. I promise not to be so measured on the next one. Shoutout to the cook who was so accommodating while preparing breakfast…the only person conscientious about their job. We appreciate your efforts.
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Date of stay: September 2021
Location
Service
Sleep Quality
Room Tip: Don't do it to yourself
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ne4now wrote a review Jul 2021
42 contributions29 helpful votes
They overbooked the hotel and stuck our family in a 1 bed “suite” that is smaller than most hotel rooms w/ no pull out, despite us booking a 2 bed suite with a pull out. Then they billed my card $950 for the weekend “non-refundable” even tho we said these accommodations wouldnt work for us. Have no choice but to squeeze in for the night because its 10pm but need to book elsewhere for the rest of our stay and the poor girl working here has no clue. Other customers are also complaining because their rooms weren’t cleaned from previous guests. The pool also has no towels. If you are coming to Norfolk, DONT STAY HERE!
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Avoid springhill suites at old dominion
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Terry J wrote a review Jun 2021
Roswell, Georgia242 contributions68 helpful votes
No keyless entry. The elevator is a little scary. You can feel it move as you step in and move while inside. Also, the carpet inside of the elevator is filthy. Parking is only $8 per night which is cheaper than most in the area. The fitness center matches hotel size. 2 treadmills, an elliptical machine, a bike machine, and free weights. The television on the elliptical machine doesn't work, however. The king room is cozy, small fridge, wet bar, microwave. The room design does not allow you to sit at the desk and watch TV at the same time because the TV is behind you. The bed is comfy, with 4 pillows. The ironing board in my room had no cushion under the cover, so each shirt I ironed had the diagram of the board in it. It appears that some rooms may have a decent view, however mine was not, as you can see in the pictures.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Joshua Husak wrote a review Jun 2021
Newport News, Virginia31 contributions24 helpful votes
After speaking to one of the managers the day before. This is the second day in a row our room has not been serviced and we did not have the do not disturb on our door. There have been multiple times in our now one month stay, that our room has not been serviced. We selected to stay at SpringHill after our son was admitted to CHKD and we have definitely made the wrong choice. When we checked in we were informed that our bed sheets would be changed out every 5 days. They have only been changed once since we have been here, and we have requested it multiple times. We had asked housekeeping previously with the bed only being made and our dirty sheets left on the bed. Finally, one gentleman staff kindly set it up for our sheets to be changed. We have used our towels multiple days in a row; however, after your staff simply handed off the towels to my wife and did not take our used ones, we are stacked high. I have stayed at multiple Marriott's, in multiple countries, and you now have the reward for the worst Marriott we have every stayed at.
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Date of stay: June 2021
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Stephen H wrote a review Jun 2021
Atlanta, Georgia22 contributions10 helpful votes
We were not able to fly out of Norfolk Airport so we had to stay another night and our friends were staying here so we just opted to hang at here for the night. We were there for a graduation at ODU which is literally right next door so as far as location goes it was the perfect area for our visit. This was during the summer so there were not a lot of students around and it felt too quiet but that's not bad thing. The room was spacious, clean, and nice. We hung out with our friends in the lobby for a while and we got a little loud at times but the front desk never really bothered us. If you need a quick stay in a clean area with convenience stores close by, this is a good choice. No complaints at all. Not a 5 star property, but a SOLID experience.
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Date of stay: June 2021
Cleanliness
Service
Room Tip: We stayed in 515 which was close by the elevator. I thought the room would be noisy but it was...
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PRICE RANGE
US$135 - US$238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites norfolk old dominion university hotel norfolk
LOCATION
United StatesVirginiaNorfolk
NUMBER OF ROOMS
114
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Frequently Asked Questions about SpringHill Suites Norfolk Old Dominion University
Which popular attractions are close to SpringHill Suites Norfolk Old Dominion University?
Nearby attractions include Ted Constant Convocation Center (0.1 km), Foreman Field (0.5 km), and Barry Art Museum (0.2 km).
What are some of the property amenities at SpringHill Suites Norfolk Old Dominion University?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SpringHill Suites Norfolk Old Dominion University?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SpringHill Suites Norfolk Old Dominion University?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at SpringHill Suites Norfolk Old Dominion University?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to SpringHill Suites Norfolk Old Dominion University?
Conveniently located restaurants include Legrand Kitchen, The Dirty Buffalo, and Mack's Barge.
Are there opportunities to exercise at SpringHill Suites Norfolk Old Dominion University?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites Norfolk Old Dominion University?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites Norfolk Old Dominion University offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to SpringHill Suites Norfolk Old Dominion University?
Many travellers enjoy visiting Commodore Theater (5.5 km), Virginia Stage Company at The Wells Theatre (4.1 km), and Moses Myers House (4.1 km).
Is SpringHill Suites Norfolk Old Dominion University accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.