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Hotel Serrano Palace

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Calle Moll S/N, 07590 Cala Ratjada, Majorca Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (129)
360
Panoramas (48)
Pool & Beach (95)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 62 hotels in Cala Ratjada
Location
Cleanliness
Service
Value

Hotel Serrano Palace is an excellent choice for travellers visiting Cala Ratjada, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Hotel Serrano Palace offers guests an array of room amenities including a minibar, and getting online is possible, as paid wifi is available.

The hotel offers room service and a concierge, to make your visit even more pleasant. The property also features a pool and a poolside bar. Guests arriving by vehicle have access to free parking.

While staying at Serrano Palace, visitors can check out Sa Torre Cega (0.6 mi) and Talaia de Son Jaumell (2.2 mi), some of Cala Ratjada's top attractions.

While visiting Cala Ratjada, you may want to try some oyster at one of the nearby restaurants, such as Osteria Del Porto.

If you’re looking for things to do, you can check out Capdepera lighthouse, which is a popular lighthouse amongst tourists.

Enjoy your stay in Cala Ratjada!

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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Paid wifi
Indoor pool
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Poolside bar
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
25Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
230Reviews1Q+A12Room tips
Traveller rating
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  • English
Liz B wrote a review Aug 2018
Huddersfield, United Kingdom76 contributions12 helpful votes
We visited Palma last week and on arrival to our hotel we found that they had double booked us. We were then asked to spend two night here at the Hotel Serrano. Our other hotel has also upgraded our stay to half board so we got to experience breakfast and evening meal here at the hotel. On arriving late afternoon on our first day we went around the pool and paid 15 euros to use the 4poster bed as they had no sun loungers left. We only used this for a couple of hours which would of been nice if they had let us have it for half the price but not to worry. The room we stayed in on the 3rd floor was really nice. Lovely big bathroom with double sink and bath. Nice touch with flip flops and robes for our stay. The air conditioning was very good. We had a room that overlooked the pool and It was nice to sit out on an evening. The food was ok and a nice buffet. We had an all inclusive stay at the other hotel which I have reviewed and that was a 4* hotel and the food was nice there then at the Serrano. The food did let the stay down. The restaurant was a little dark, no outdoor seating. The safe were friendly and when we checked in offered us a glass of bubbles and truffle. Lovely touch. Very German hotel and we didn't come across another English person while staying in this part of the island. The room was the best part of this hotel. Nice stay but I wouldn't book any package other than just bed and breakfast. Not far to walk to the front and have meals in the nice restaurants we saw while out. We only stayed for 2 nights so didn't get chance to experience any entertainment.
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Date of stay: August 2018
Value
Rooms
Service
Trip type: Travelled as a couple
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Response from PPRR_Management, Manager at Hotel Serrano Palace
Responded 26 Aug 2018
Dear Guest, thank you very much for the positive review. You are right: We are by no means an all-inclusive hotel so things are different than expected. Nevertheless it is nice to read that you enjoyed your short stay with us and appreciated the features of a 5-star room. Best regards Colau P. and Juan C.
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MonicaKGF wrote a review Apr 2018
Sweden17 contributions5 helpful votes
Surprice with the 5 star raiting at this hotel. We love to test hotels on the island since we are working with turism. This one was on the list since it was 5 star. Belive our surprice when we found old fashion rooms with uncomfortable beds and pillows. The all include restaurant was a disappointment. The main courses look like they have been there for a while and the chef who cook that evening, over cooked both the lamb and the fish. The staff was really nice and friendly and tried to do their best to make everyone happy.
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Date of stay: April 2018
Value
Rooms
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Trip type: Travelled as a couple
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Response from PPRR_Management, Manager at Hotel Serrano Palace
Responded 25 Apr 2018
Dear guest, we feel sorry about our Hotel not being the type of hotel you were looking for. The fact that the enormous majority of our guests do no share your opinion does not help much. Anyway: We thank you for your opinion which will be of great interest for our Chef. Best regards The Hotel Management Joan C. and Ines K.
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Michel F wrote a review Aug 2017
7 contributions
Good 5 stars hotel, large rooms and bathrooms. Located 20 m from a crowded small beach ( there is a lovely beach ~700m away after the harbour) Good breakfast buffet, a bit less impressed by the dinner one. Room's furniture is a bit oldish. Would be nice if the floor halls would be air-conditioned as well as it can get stuffy... Very nice and helpful staff.
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Date of stay: August 2017Trip type: Travelled with family
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Susan K wrote a review Jul 2017
Leiden, The Netherlands20 contributions19 helpful votes
Hotel Serrano is a beautiful hotel close to the beach of Son Moll. This beach is extremely busy and far too small for all the surrounding hotels. Also hotel Serrano can be too crowdy, not IN the hotel, but outside: poolarea too small, no beds available at 11 AM, Germans were reservering their beds already at 08 AM in the morning. The staff is amazing: extremely friendly, good food and nice management. We would not return in high season, but may be off season this might be the right place. There is a terrace on the roof where you can sunbathe without bathing suits...but..there is no sign that this is a - Nude only - location. So you might be surprised by other guest coming in their bikinis while you are lying there.. so beware :/
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Date of stay: July 2017
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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jogygogo wrote a review Jul 2017
New Forest12 contributions14 helpful votes
As all English reviews, very much German. Average food, no outdoors dining very corporate no atmosphere. Extra charge for beds around pool and top terrace pool. The best thing though was the spa and personal trainer Victoria. I had one to one yoga sessions every day for no extra cost. Huge shame this is not advertised as she was BRILLIANT. Eating out is a must as loads of lovely restaurants with beautiful walk around to harbour.
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Date of stay: July 2017Trip type: Travelled with family
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PRICE RANGE
US$135 - US$334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serrano palace cala ratjada
LOCATION
SpainBalearic IslandsMajorcaCala Ratjada
NUMBER OF ROOMS
151
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Frequently Asked Questions about Hotel Serrano Palace
Which popular attractions are close to Hotel Serrano Palace?
Nearby attractions include Playa de Son Moll (0.1 km) and Coconar 17 (0.5 km).
What are some of the property amenities at Hotel Serrano Palace?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Serrano Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Serrano Palace?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Serrano Palace?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Serrano Palace?
Conveniently located restaurants include Xiringuito, Restaurante Oleo's, and Träumeria Son Moll.
Are there opportunities to exercise at Hotel Serrano Palace?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel Serrano Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Serrano Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Serrano Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Serrano Palace?
Many travellers enjoy visiting Torre de Canyamel (5.7 km) and Es Claper des Gegants (5.7 km).