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Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Regularly sanitized high-traffic areas

Updated 26/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from THB Guya Playa

About

4.0

Very good

310 reviews

#5 of 62 hotels in Cala Ratjada

Location

Cleanliness

Service

Value

Travellers' Choice

Situated on the sea front, offering 100 apartments and 38 studio flats, all totally refurbished and featuring complete bathroom, terrace, kitchen, telephone, safety deposit box, air conditioning, satellite TV and hairdryer.There is a bar, a new refurbished restaurant and a complete SPA. Free Wifi in all rooms

Room & Suite (56)56

Full view

Property amenities

Street parking

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Bar / lounge

Bicycle rental

Diving

Indoor play area for children

Wifi

Hot bath

Pool / beach towels

Pool with view

Indoor pool

Outdoor pool

Sauna

Restaurant

Breakfast buffet

Snack bar

Special diet menus

Poolside bar

Billiards

Evening entertainment

Table tennis

Children Activities (Kid / Family Friendly)

Kids club

Kids pool

Car hire

Spa

Facial treatments

Hammam

Manicure

Massage

Pedicure

Salon

Waxing services

Baggage storage

Concierge

Non-smoking hotel

Shared lounge / TV area

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

Dry cleaning

Laundry service

Room features

Air conditioning

Housekeeping

Private balcony

Kitchenette

Refrigerator

Flatscreen TV

Room types

Ocean view

Non-smoking rooms

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Ocean View

Great View

Languages Spoken

English, French, Spanish, German and 1 more

Hotel links

Visit hotel website

Location

Full view

68Somewhat walkable

Grade: 68 out of 100

24Restaurantswithin 0.5 km

0Attractionswithin 0.5 km

Contact

Calle Es Secret s/n, 07590 Cala Ratjada, Majorca Spain

Name/address in local language

Getting there

Palma Mallorca Airport65 kmSee all flights

Mahon Airport67 kmSee all flights

See all nearby hotels

Nearby restaurants

Es Coll d'Os

316 reviews

6 minMediterranean

Pasta Pasta Cala Agulla

See all nearby restaurants

310Reviews35Q+A21Room tips

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Popular mentions

Jtwotimes wrote a review Sep 2020

London, United Kingdom7 contributions4 helpful votes

THB Guya Playa is wonderful

My husband and I enjoyed a few days at El Cid hotel and 3 nights at THB Guya Playa hotel, in our annual holiday stay in Mallorca, this September. This is our first stay at THB Guya Playa and it was lovely. The sea views are amazing, we enjoyed them from the pool, our room and the dining room. The room was great, nice and comfortable. We were all inclusive and enjoyed their food, I highly recommend their freshly made waffles. The hotel felt totally safe, all staff wearing PPE and respecting social distancing. The staff were friendly and attentive. It was such a relaxed environment, I wish we'd stayed longer. But needed to return home to quarantine. Thank you for making us feel safe, relaxed and special.

Date of stay: September 2020Trip type: Travelled as a couple

Helpful

Response from Cevat Ekmekci, Director General at THB Guya Playa

Responded 1 Oct 2020

Dear Guest, Dear Jtwotimes, first of all ,thank you so much for taking your time to review your escape with us, the THB Guya Playa in Cala Ratjada. It is always a pleasure for us to receive such positive feedbacks, and I am sure that this will encourage our team as well. We are happy and proud to see you totally enjoyed your stay, specially you felt always welcome with the effort by the friendly and helpfull staff. We appreciate your lovely comments and praises. Them all will be shared to the whole team as they are the best reward to our daily job. Thank you so much. It is great to read that you loved the facilities , the pool área, and your very clean, new renovated and comfortable room. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed your holidays here with us.. Once again thank you for your comments, in specially we are really proud , that you felt comfortable and safe in our hotel, specially regarding tour our safety protocols.and as you have ,mentioned in your feedback, here in the THB Guya Playa,and in all THB hotels in general, we do have clients from all over the world, and is a honor and a pleasure for us, We are already looking forward welcoming you back soon Kind Regards The Hotel Management

davewebb1963 wrote a review Sep 2020

Eastleigh, United Kingdom139 contributions115 helpful votes

Exceptional service

We had a lovely stay here during the Covid-19 pandemic. As you would expect at this time the hotel was very quiet, as was the whole of Mallorca. This is a lovely hotel in a great location, sat on a small cliff overlooking the bay and a short walk from the beautiful Cala Anguila beach. Outside the hotel there are many bars and restaurants, most of which were closed due to the lack of tourists at this time, and the hotel is also just 200 metres from the Harbour. Perfect location. The hotel itself is realiy nice, spotlessly clean and well maintained. We were lucky enough to have our room upgraded because the hotel had space to do so. The room we were given was a 1 bedroom apartment, which had all the amenities you could wish for. The beds were very comfortable and had good quality bed linen. The bathroom was spacious and modern. We stayed on a half board basis and the food was excellent, plenty of choice and a good variety, including international dishes. The pool area is clean, there are thick pads on the sun loungers and towels are provided for use at the pool area. The pool isn't huge for a hotel of this size but, as there were very few people staying at this time, it wasn't a problem. For all of the good points above, the most outstanding thing about this hotel is the staff. The service is exceptional and always with a smile. They make every effort to ensure that you enjoy your stay. I would like to make a special mention of the gentleman in reception who welcomed us on arrival, his manner and helpfulness made us feel comfortable and happy from the very first minute. I'd also like to make a special mention for the manager who was always available with a greeting and a smile. You can tell that he is proud of his hotel and that the staff are happy working there. This is an extremely well run hotel and you are right to be proud. We'll done sir! …

Date of stay: September 2020Trip type: Travelled as a couple

Helpful

Response from Cevat Ekmekci, Director General at THB Guya Playa

Responded 16 Sep 2020

Dear Dave, Thank you so much for the wonderful review! and thank you very much for your valuable feedback and your kind words about our THB Guya Playa hotel. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place and we are pleased to know you enjoyed your stay and that you found lovely the hotel and its facilities. We are happy and proud to see you totally enjoyed your stay, specially you felt always welcome with the effort by the friendly and helpfull staff. We appreciate your lovely comments and praises. Them all will be shared to the whole team as they are the best reward to our daily job. Thank you so much. It is great to read that you loved the facilities , the pool área, and your very clean, new renovated and comfortable room. We appreciate all your comments. Thank you for your praises of the hotel cleanliness, the food in the restaurant, the facilities and location and the staff. We all do our best to exceed our customers expectations with the only aim to provide an unforgettable experience. We would love to welcome you again in your next visit to the island. Kind regards The Hotel Management

Tudor Surubaru-Suciu wrote a review Sep 2020

6 contributions

Excellent

Very satisfied with the hotel and the staff are amazing. Eva the grill lady she is fantastic, also Luigi, Maria, Alex, Oscar, Miguel....great service from all the personal not mentioned here from cleaning to reception everyone.The personal working here is above 5 Star they deserve 10 Stars. The restaurant is very clean, the food amazing, pool area easy access especially for children everything is just perfect you can’t ask for more. The photos are from a few of the amazing personal the others deserve the same attention and regards. I will definitely look forward to come back here as everything is above my expectations. Well done everyone 👏👏👏.

Date of stay: August 2020Trip type: Travelled with family

Helpful

Response from Cevat Ekmekci, Director General at THB Guya Playa

Responded 2 Sep 2020

Dear Tudor, first of all ,thank you so much for taking your time to review your escape with us, the THB Guya Playa in Cala Ratjada. It is always a pleasure for us to receive such positive feedbacks, and I am sure that this will encourage our team as well. We are happy and proud to see you totally enjoyed your stay, specially you felt always welcome with the effort by the friendly and helpfull staff. We appreciate your lovely comments and praises. Them all will be shared to the whole team as they are the best reward to our daily job. Thank you so much. It is great to read that you loved the facilities , the pool área, and your very clean, new renovated and comfortable room. Thank you very much for your valuable feedback, the details regarding the hotel. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed your holidays here with us.. Once again thank you for your comments, in specially we are really proud , that you felt comfortable and safe in our hotel, specially regarding tour our safety protocols We are already looking forward, too welcoming you back again Kind Regards The Hotel Management

Mattia Malingamba wrote a review Aug 2020

Lugano, Switzerland29 contributions68 helpful votes

Very Good

The Guya playa hotel is very good. Nicely decorated, spacious rooms, terrace, pools, bistros, great food ... The staff are friendly and well trained, always available. The food that the hotel serves is very good and fresh. The breakfast has a lot of choice. They have also been very diligent to act safely because of COVID-19. The rooms are spacious and have everything you need (including a small kitchen). The only thing that can be improved is the cleanliness, which in my opinion has been lacking a bit. The pools are of excellent temperature, refreshing and well maintained. When you are in the pool or by the pool sunbathing, you can see the sea. I recommend it to anyone who wants to stay in Cala Ratjada, it's a great hotel!

Date of stay: July 2020

Value

Service

Sleep Quality

Room Tip: Breakfast in hotel

See more room tips

3 Helpful votes

Helpful

Response from Cevat Ekmekci, Director General at THB Guya Playa

Responded 11 Aug 2020

Dear Guest, Dear donmalingamba, first of all ,thank you so much for taking your time to review your escape with us, the THB Guya Playa in Cala Ratjada. It is always a pleasure for us to receive such positive feedbacks, and I am sure that this will encourage our team as well. We are happy and proud to see you totally enjoyed your stay, specially you felt always welcome with the effort by the friendly and helpfull staff. We appreciate your lovely comments and praises. Them all will be shared to the whole team as they are the best reward to our daily job. Thank you so much. It is great to read that you loved the facilities , the pool área, and your very clean, new renovated and comfortable room. Thank you very much for your valuable feedback, the details regarding the área and Cala Ratjada We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed your holidays here with us.. Once again thank you for your comments, in specially we are really proud , that you felt comfortable and safe in our hotel, specially regarding tour our safety protocols We would love to welcome you again in your next visit to the island. Kind regards The Hotel Management

Alexandru C wrote a review Sep 2019

Trier, Germany207 contributions52 helpful votes

One time visit for me.

Been here for a week, I booked this hotel due to the good reviews over internet. The check in process was terrible and we had to wait for another hour for the room to be ready and cleaned even though during the same hour other people where checking in. The cleanness of the room was ok, but in some of the days the cleaning staff was coming in the afternoon. Also I was not able to connect with my macbook to their internet network. The Room that we got was really dark and in a part of the hotel that was next to a washing place which was generating a lot of noise during the day. I really appreciated the happiness and the effort put in by the staff in the restaurant and in the Bar(Look for Luigi, he will help you and make you feel better ). The food selection was really good also. Will I return back?: I don't think so. Will I recommend it to a friend ? Maybe, but not sure.…

Date of stay: September 2019

Value

Rooms

Service

1 Helpful vote

Helpful

Response from Cevat E, Director General at THB Guya Playa

Responded 9 Sep 2019

Dear Alexandru C., Thank you very much for your very nice comment and kind words regarding our staff! And also tank you very much that you have chosen THB Guya Playa as your holiday destination in Mallorca. We are really happy to hear that you in general have enjoyed your stay with us. On the other hand, we would like to apologize for any inconvenience suffered , and please note that we take your comments very seriously and we are currently working on improvements. Kind regards The Hotel Management

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