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All reviewssaladpool areaspecial mention to pacotea and coffee making facilitiesair conevening mealbar staffsea viewrooms are smallrestaurant managerlovely hotelsmall fridgeon an all inclusive basisevery nightgreat positionshort breakplenty of variety
We used to love the THB - but it now lacks comfort.
The revamp of the reception area and evening sitting area has left the hotel looking more corporate and functional as against comfortable. If these reviews are looked at by the hotel team it...More
1 Thank simonlala
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 14 June 2018
We are very sorry to know that you are not satisfied with our renovation. Your suggestions are useful to improve our hotel.
We greatly appreciate your honest opinion and your positive feedback with our staff.
Many thanks for choosing us.
Best regards from...More
Again we are heading to this lovely hotel in May 2018.We have stayed here at least once a year for the last 37 years and we can honestly say we cant understand any really negative reviews.The rooms are cleaned to a very high standard and...More
2 Thank Gwendoline36
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 10 April 2018
We appreciate very much your positive comments about the hotel, services and staff. Your recommendations and loyalty will serve for future travelers.
Thank your very much to reserve another year a room with us. For us it will be a real pleasure to...More
Hotel was clean, a little tired in places but ok.
Bar service of an evening was good but during the day was hit and miss.
Pool was nice but small; however some people 'claimed' their sunbeds and then disappeared doing what they wanted to do....More
1 Thank janeya
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 16 March 2018
We regret to hear that you have not enjoyed your stay with us.
Your comments are very important for us in order to improve our service.
This hotel is perfect, its décor, equipment and staff! All facilities were good, like rooms, swimming pool, restaurant, reception. Friendly staff which was very customer oriented.
Richly provided meals, buffet form with lots of choices. (Critical remarks: small elevator and only two to serve 177...More
2 Thank Walter L
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 15 November 2017
We gratefully thank you in advance for your comments. Your positive feedback will be very useful for future travelers.
Many thanks for choosing us. And we hope to see you again in our hotel.
Best regards from the staff of THB Gran Playa.
Overall we enjoyed our staying at Mallorca very much. However our last experience during our early check-out was very unpleasant. We asked yesterday if it was possible to facilitate our breakfast with maybe a croissant or 2. Unfortunately the served breakfast around 6am this morning...More
1 Thank Stephan H
Response from thbgranplaya, Director de Recepción at Hotel THB Gran PlayaResponded 13 November 2017
We regret to hear about the incident with the check out service and early breakfast and we want to apologize of what happened on your early departure day.
The cold breakfast that we prepare for the early check outs is simple. We prepare...More