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Ilusion Calma & SPA

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Calle Horaci 5, 07610 Can Pastilla, Majorca Spain
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Traveller (461)
Room & Suite (61)
Dining (49)

About

#17 of 23 hotels in Can Pastilla
Location
Cleanliness
Service
Value
Situated in Can Pastilla, in the bay of Palma, the in 2017 refurbished and redecorated 3-star superior category hotel disposes of 192 rooms distributed on five floors. This friendly and modern styled hotel offers a family atmosphere with the best service and comfort, perfect for families and couples requesting no complications. Only 4 km away from Palma airport this attractive hotel is located 150 metres away from two beautiful beaches, the cosmopolitan beach Can Pastilla and the solitary and familiar beach Cala Estancia. In the surroundings of the hotel you may find countless shops, bars and restaurants. If you would like to hide the heat just take a visit to Aqualand El Arenal, discover the marine world at Palma aquarium or enjoy night life in one of the famous disco clubs and pubs located in El Arenal. The hotel disposes of a free of charge SPA Center equipped with a heated pool with water jets, Jacuzzi, Turkish bath, sauna, a new equipped gym in 2017, changing rooms and baths.
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Property amenities
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Game room
Car hire
Spa
Internet
Hot bath
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Table tennis
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Catalan and 1 more
531Reviews198Q+A74Room tips
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Popular mentions
peachmac2 wrote a review Oct 2020
Gloucestershire, United Kingdom20 contributions13 helpful votes
We were welcomed warmly . As one of the rooms wasn't ready we were shown where we could get something to eat. Due to current times we were served our food and drink. The staff here were friendly and helpful. We were impressed with the care that was taken to ensure our stay was safe. Cleaning went on all the time. The sunbeds etc were cleaned after every use.
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Date of stay: September 2020
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michelfrancois2014 wrote a review Aug 2020
Slough, United Kingdom381 contributions36 helpful votes
+1
My third visit in a year (November 2019)For the money, well worth it. You get a lot more than expected but don’t expect luxury. Always welcomed and looking forward to visiting when everything back to normal. I use this hotel as a base for visiting the rest of Majorca and consequently don’t use the spa facilities (or lunch). The staff I’ve come across are all very efficient and friendly, in particular Sam on reception, Miguel in the bar and Yuri and his entertainment artists. All meals are sufficiently good and diverse choice for all. This is not top-class catering, but everything is plentiful and well cooked. You will not go hungry or thirsty, but don’t expect fine dining. I went all inclusive as most do. I cannot complain about any of the food, drink or facilities. I can only compliment the hotel for unbelievable value for money. The bedrooms are clean and comfortable though a little basic, but perfectly reasonable for a good nights sleep. Breakfast is also very acceptable, huge choice, maybe not the highest quality, but you can have as much as you like. The service staff are all multi-lingual, and friendly if you’re the sort of person who willingly engages with them. The evening entertainment is good with Yuri and his team of visiting artists perfectly acceptable. With such a diverse group of British, German, French and Spanish visitors not an easy feat, but every effort is made to engage all especially in singing Karaoke and dancing. The Bar service is excellent value for money, and for health and safety reasons, served in plastic glasses to avoid breakages near the pool. The Hotel is ideally suited near the airport and the airport bus only costs 5 euros. Local tobacconists sell ‘ten use local bus passes’ similar to Oyster Cards. The bus routes are plentiful and get you into Palma in less than half an hour at most. From Palma you can visit all parts of the island, all at a reasonable price from the Placa d’España central bus, coach and rail station. Overall I’m totally satisfied by my three visits last year as this hotel suits my needs for visiting this idyllic island nearly always out of season. The only negative is that you have to pay for Wi-fi which is reasonable but I’d prefer it to be part of the package. Grateful thanks to all the management and staff who do a fantastic job, highly recommended.
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Date of stay: November 2019Trip type: Travelled solo
1 Helpful vote
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Response from Ilusion Hotels, Atención al cliente/recepción at Ilusion Calma & SPA
Responded 26 Aug 2020
Dear Marcois, Thank you for sharing your experience at Ilusion calma&spa. We are delighted to see you have enjoyed your stay with us, thanks to our prime location, services and thanks to our team. Comments like yours are our best reward to our daily work. We appreciate your words and hope we can welcome you back in your next trip to Mallorca! Yours faithfully,
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NewcastleGill wrote a review Aug 2020
newcastle873 contributions64 helpful votes
Stayed here for 2 nights in August, check in was fine, first impressions hotel looked ok, got to room 257 and it was filthy ! Had not been cleaned, crumbs and hairs all over the floor! Shower was ok, but air con was none existent! Very poor especially in the heat of Majorca in the middle of Aug ! I looked in at the breakfast, took 1 look and walked out, didn't even stay for a coffee, it looked disgusting hence I didn't go back ... It done it's job as the location is very good and that I'm afraid is the best thing I can say about it Turn either way out the hotel and you will be surrounded by lots of shops, bars, restaurants, and lovely beaches I won't be back bug that's because of the cleanliness, and especially with what's going on in the world atm I really didn't feel safe, I'm glad I took my antibac wipes !
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Date of stay: August 2020Trip type: Travelled solo
1 Helpful vote
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Response from Ilusion Hotels, Atención al cliente/recepción at Ilusion Calma & SPA
Responded 26 Aug 2020
Good afternoon Thank you for sharing your experience at Hotel Ilusion calma&spa We really appreciate your extended comment with pros and cons. Thanks to comments like yours, we get able to keep improving our facilities and services. We have took note and started working on them. Hope we can welcome you back in your next trip to Mallorca so we can offer you now a perfect stay. Do not hesitate to directly manage your reservation and put myself on your disposal. Yours faithfully,
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HB16RED wrote a review Jun 2020
Brighouse, United Kingdom13 contributions12 helpful votes
Francois is the night porter who is such an horrible man and went out of his way to cause trouble with the guests. He threatened my wife in the reception area and stood over her being very intimidating. Well, when I saw this I reacted as any man would. Let's just say, we ended up being thrown out of the hotel by the police.. Be warned, this man is nasty. However, the rest of the hotel staff were nothing but lovely. With all the complaints about Francois, I'm surprised the man still has a job.
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Date of stay: November 2019Trip type: Travelled as a couple
1 Helpful vote
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Fraser wrote a review Mar 2020
4 contributions1 helpful vote
Stayed 14th-17th March, hotel was poor anyway with leaking toilet, poor cleanliness and bland food - but what made this stay even worse was the rude, racist, and abusing night porter Francois. He racially abused our group despite us doing nothing wrong, used his position of power to threaten to evict us from the hotel! Stay away at all costs.
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Date of stay: March 2020
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PRICE RANGE
US$62 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la calma can pastilla, la calma hotel can pastilla
FORMERLY KNOWN AS
Hotel Calma
LOCATION
SpainBalearic IslandsMajorcaCan PastillaCan Pastilla
NUMBER OF ROOMS
192
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Frequently Asked Questions about Ilusion Calma & SPA
Which popular attractions are close to Ilusion Calma & SPA?
Nearby attractions include Cala Estancia (0.3 km), The Manchester Pub (0.4 km), and El Ancla (0.2 km).
What are some of the property amenities at Ilusion Calma & SPA?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Ilusion Calma & SPA?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ilusion Calma & SPA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Ilusion Calma & SPA?
Conveniently located restaurants include Starfresco, Mels Bar, and Cafeteria Playa.
Are there opportunities to exercise at Ilusion Calma & SPA?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Which languages are spoken by the staff at Ilusion Calma & SPA?
The staff speaks multiple languages, including English, Spanish, French, German, and Catalan.
Are there any historical sites close to Ilusion Calma & SPA?
Many travellers enjoy visiting Sa Llotja (7.2 km), Palau de l'Almudaina (6.9 km), and Convento de Santa Clara (6.5 km).
Is Ilusion Calma & SPA accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.