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En lo alto sobre las cristalinas aguas turquesas del Mediterráneo, en unas impresionantes colinas de Calvià, es donde se encuentra el prestigioso Portals Hills Boutique Hotel. A sólo unos minutos del elegante Puerto Portals, uno de los barrios más exclusivos de la paradisíaca isla de Mallorca. Lujoso pero acogedor, Portals Hills Boutique Hotel adopta un enfoque cosmopolita, con una interpretación moderna de la arquitectura, el arte culinario y los servicios de alta calidad. Estableciendo nuevos estándares en la hospitalidad local, nuestro local idílico no sólo deleita los sentidos, sino que también ofrece una experiencia verdaderamente única en uno de los mejores destinos de Europa. Deje que sus expectativas se desvanezcan con lo que le ofrecemos. Creado para los amantes del diseño, el arte y la arquitectura, nuestro Hotel Boutique en Portals Nous dispone de 30 suites y un exclusivo ático, amueblados por FENDI para ofrecer una experiencia mediterránea excepcional.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We gave the hotel 5 stars because it was excellent from start to finish, it was spotlessly clean & the STAFF were absolutely incredible from front of house to the lovely ladies who cleaned your room & no matter what you asked for nothing was to much trouble & everything was done with a smile on their faces , the staff who looked after you around the pool area were truly excellent whether you wanted an umbrella moving or a drink or food they were always coming round & checking you were ok , another thing we thought was very nice staff came round with nice touches such as ice cold face clothes to cool you & little offerings like smoothies & little food samples, special mentioned to the front of house team as no matter who was on the desk or concierge they always had a smile on their faces & always were willing to give you time when answering your questions, the food overall was very good with excellent breakfast menu ( hot or cold ) and as I said earlier the food choice around the pool was also good , we went to both the BBQ evening & the special Majorcan evening which was delicious BUT our own observation was the hotel did not promote it to their guests enough because in talking to the team who looked after you at dinner or special evenings they said that the clientele did not come in for dinner & mostly went to the port for food at night which we totally understand as there was a large selection of restaurants down there but it was sad that with the talented chefs that the hotel has that more guests did not come in & take advantage to come in for dinner, as many reviews have said the port is no more than 15/20 mins away walking down to it or 10 mins by taxi but taxis do take time in coming especially at peak busy times we thought the hotel could offer a shuttle bus to take guests down to the port maybe 2/3 times a day & pick up a few hours later adding to the special services the hotel offers , my wife & I are in our late seventies & we wondered if the hotel & its clientele were going to be to young for us to be there but the diversity of the guests young or old we felt really very much at home of course one can always look to improve things as nothing is perfect as the pool can be crowded at times & as one reviewer said people stood in the pool talking & drinking rather then swimming which at times became frustrating but one is on holiday & time is irrelevant. Overall we can highly recommend the hotel for its cool laid back atmosphere & beautiful design to it’s beautiful appointed suites ( we stayed in the Grand Suite ) were everything was thought of & lovely bathroom accessories ( products by BULGARI ) to bottles of water every night by your bed side . Who ever owns the hotel & introduced the training regime to keep the staff as on the ball & attentive as they are have down a brilliant job so many congratulations to them & my wife & I will DEFINITELY return & have sang the hotels praises to family & friends & we tell our travel agency about our superb holiday. Stephen & Susan M .
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip:I think I have pointed out in our review the different things & tips for future guests of the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Mach, Director General at Portals Hills Boutique Hotel
Responded 21 Oct 2023
Dear Stephen & Susan; Thank you very much for your feedback. It is a pleasure to know that you felt at home. Our team is one of our greatest assets, without a doubt; thank you for your mentions. We are glad that you enjoyed our poolside touches and all the services such as reception and Guest Service we are happy to help you to make your stay even more enjoyable; thank you for appreciating it! Thank you for appreciating the attention of our team who genuinely enjoy making you feel at home. Feedbacks like yours are a great motivation for our entire team to offer an excellent service every single day. We look forward to your next visit!
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Incredible from start to finish. Beautiful, airy, well-designed, contemporary hotel, spotlessly clean with amazing views and impeccable service. The first thing that stood out was there wasn’t a reception where you had to stand waiting to check in. When we arrived we sat on some lovely chairs and was offered a cava/water, then the hotel manager (Benjamin) came over, introduced himself and greeted us. Our car was parked for us and luggage taken from the car and put in our room before we even got to it. Rooms are beautiful, airy and large and the bed is super comfy with a good sized balcony. Complimentary toiletries are Bvlgari and we got some fancy chocolates on arrival in our room. Exceptional, extensive buffet breakfast, local meats, cheeses, yoghurts etc and a menu to choose what ever hot breakfast dish you would like. Pool area was beautiful, with enough beds and lunch options and cocktails were delicious Location is 6-10 min walk from bars, shops, restaurants and 5 Euro in a taxi to the port or about 20 min walk (on a steep hill). Cannot fault this hotel and special mention to Benjamin who made sure the hotel had a personable touch and was always available. If there would be one thing I could improve would be a drinking water tap, as other than at breakfast we were only given one small bottle each on turndown service. But this is no biggie! 100% recommend this hotel.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Mach, General Manager at Portals Hills Boutique Hotel
Responded 9 Oct 2021
Dear Louise, Thank you for taking the time to write your review of our Portals Hills Boutique Hotel, your comments are very much valued. We really appreciate your comments regarding our customer service. We hope to welcome you back as soon as you possibly can! Sincerely Kristin Mach General Manager
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The best kept secret in Mallorca - Portals Hills is a small, boutique hotel yet it encapsulates luxury and bespoke service presented in rich Mallorcan hospitality. Tucked away on the hill above Portals Nous village, it makes for an idyllic getaway. Inspired by contemporary Miami, the lavish hotel has very nicely presented minimalist rooms. The two bedroom Fendi Penthouse suite is something else ! But what really sets the hotel from the competition is the superb service, from the moment you are welcomed by the valet, every single member of staff cannot do enough to make your stay perfect in every way. The quiet yet vibey pool is amazing for chilled out days and the poolside staff are always on hand to make sure the champagne is topped up ! Special mention must go to Carlos who looks after the restaurant and pool, he runs a superb team ! The hotel is just a short walk or taxi ride to the famous Puerto Portals marina with it's upmarket restaurants, bars and shops - well worth a visit. Already looking forward to our next trip which is booked for next year !
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip:Fendi suite is amazing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Mach, General Manager at Portals Hills Boutique Hotel
Responded 9 Oct 2021
Dear Paul D, We would like to say thank you for staying with us at The Portals Hills Boutique Hotel and for taking time to send us your valuable comments. We are very happy you had such a great time. I will ensure Carlos and his team hears of your praises. We look forward to welcoming you back! Sincerely Kristin Mach General Manager
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Having recently returned from a wonderful holiday week away in the sunshine celebrating our son’s birthday… we had to write a glowing review of this superb “Portals Hills Boutique Hotel” 5 minutes from Porta Portals and 10 minutes from Palma - the best location ever … Our first impressions of our initial arrival at the hotel soared after being greeted by the most professional of front of house gentlemen “Daniel and Dominic” whom attended to all our needs at checking in and showed us to our splendid rooms overlooking the sea with a lovely balcony .. Daniel had previously acknowledged our pre arrival email booking all of our beach clubs and restaurants in advance in a most charming manner. During our weeks vacation all of the staff in all areas were absolutely fantastic , friendly, professional with nothing ever being too much trouble.
The pool area had the most relaxing atmosphere with comfortable sun loungers and on tap cold drinks at hand and a really appealing menu and cocktail list for late lazy afternoons.
Breakfast was equally excellent with an array of choices and personal service.
The white hotel offered everything we wished for and we cannot wait to return.
The owners should be very proud of their first class service from all of their staff
Wendy Tony George and Jasmine xxxx
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Kreuz, General Manager at Portals Hills Boutique Hotel
Responded 16 Jul 2021
Dear Wendy, Tony, George and Jasmine, Your review was most kind, thank you for taking the time to write it. We are very glad our front of house gentlemen were able to give you such a warm welcome an I will ensure they know of their good work. Words of praise encourage us to continue to thrive for excellence. We hope you know that we will welcome you back with open arms, whenever you may require. Best regards, Benjamin Kreuz General Manager Premium Hotels
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This is the best hotel I've stayed in, in Portals Nous and have been going 12 years. I loved the personal approach from EVERY member of staff. Rooms were lovely, great views from the balcony. The food was fabulous, to the point where we ate there every lunchtime rather than eating out. Breakfast was lovely as well. The pool and sun bathing area was very nice indeed. It was like our own little beach club. In addition to the towels, I watched the staff launder ALL the items from this area, including sun lounger pads, curtains, the whole lot every day which makes you feel a lot safer. They could not have done more to make our stay as wonderful as it was. Will be re-booking here again and again!
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Date of stay: July 2021
Value
Rooms
Service
Room Tip:All rooms face the sea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Kreuz, General Manager at Portals Hills Boutique Hotel
Responded 13 Aug 2021
Dear Darren J Thank you so very much for this wonderful review and for sharing your experience to all those still looking for a wonderful place to visit when on Mallorca. We are truly delighted to have made such a great impression on you during your time with us. Thank you for highlighting our culinary team who do a fantastic job keeping you and all our guests happy with sumptuous creations. We do look forward to seeing you returning to us at the Portals Hills Boutique Hotel soon. Till then, we remain with our best wishes, Benjamin General Manager Premium Hotels HRG Hotels
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How could I even begin to explain what a fantastic hotel this is? Given that every single member of staff consistently exceeds expectations singling out any one of them would be unfair. In response to our request for early arrival and a late departure, the hotel kindly accommodated us on both counts. We spent each day lounging on the poolside Bali beds and enjoying the delicious food and beverages available at the pool. (The taste of the food is incredible!!). The pool area is an oasis. We arrived on the night of the barbecue night, and the wait staff was really kind and took the time to explain each dish we ordered. This hotel pays careful attention to the smallest of details; for example, since we would occasionally shower in the middle of the day, our hotel room was cleaned not once but twice. The hotel is conveniently located near the port. The wonderful staff provided us with excellent recommendations for eateries in the port area, and their selections did not let us down in the least. It's the next best thing to having a personal butler. We would like to express our gratitude to each and every member of the team for their contributions to making this trip an exceptional one.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Mach, Director General at Portals Hills Boutique Hotel
Responded 19 Sept 2022
Dear Guest, Thank you very much for having taken your time to share your recent experience with us. We are trilled to learn you had such a wonderful time and amazing service that we pretend to offer to all our guests. We do look forward welcoming you soon back. Best wishes, Kristin Mach General Manager
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We enjoyed a fantastic family holiday for ten nights at Portals Hills…the hotel is very clean with attention to detail in every area . There is a great team of friendly staff led by Benjamin, all were extremely helpful and accommodating. The restaurant offers a variety of well prepared food for breakfast, lunch and dinner and did not disappoint. Just a few minutes by car or alternatively a 20 minute walk to the port the hotel provides a comfortable retreat from the bustle of Portals Nous.
We will definitely be back and thanks to all for making our stay most enjoyable.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Kreuz, General Manager at Portals Hills Boutique Hotel
Responded 13 Aug 2021
Dear LWAW2014 Thank you very much for having taken you time to share you recent experience of your stay with us at the Portals Hills Boutique Hotel. We are trilled to learn you had such a wonderful time and amazing family summer. We do look forward welcoming you all back soon. Best wishes Benjamin General Manager Premium Hotels HRG Hotels
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Having had all our plans tipped upside down this year, like everyone else ,our visit to The Portals Hills Boutique hotel was not planned /recommended or well researched , so we had the most fabulous treat ! If you are visiting Puerta Portals, then I cannot recommend this place highly enough.It is Perfectly placed ,in a hilltop location , with a spectacular view a few minutes taxi ride to the bustling Marina. Understated glamour is reflected throughout the hotel , rooms and poolside with white and Gold decor …contemporary, but retro. The hotel is spotless throughout . The food at both breakfast , lunch snd dinner is served beautifully and although tte menus are not extensive , the chefs are happy to help you recreate your own dish if you want a bit more variety. As a vegetarian this was great for me. What makes this bijou hotel so special is the staff. From the moment we arrived we were given a very special welcome , and throughout our stay every receptionist( with special mention to both Laura’s) Porter/ waiter went over and above to make sure that everything was to our satisfaction. Having spent much of lockdown learning Spanish , everyone humoured my attempts to practise , and we had a lot of laughs.
The poolside waiters work tirelessly to ensure that you are constantly waited on . Aida was a star and particularly stand out was Miguel . Miguel ran the poolside with effortless excellence . Always smiling , and engaging, nothing was ever too much trouble . The managers of the hotel Katrin and Daniel are also very present and hands on at all times , and they are all so helpful with anything help you may need . We enjoyed our week so much that we extended for another week. I celebrated my Birthday while I was there , and again the staff went out if their way to make sure I had a special day. The spa , is small and compact , but not to be underestimated. I had one of the most wonderful facials and massages from their incredible therapist. The poolside area / terrace is small, but again perfectly formed and there was never a shortage of sunbeds. While we were there , many of the guests interacted , and we met many lovely people . Most of who were rebooking later in the season , as like us their stay had been exemplary . We travelled with family , so my eleven year old daughter was entertained , but this is largely perfect for friends, couples and we saw a few small babies who enjoyed a little dip . Despite the chaos of holidays this year the total upside was that we found this little jewel in Mallorca and we will certainly be back.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Kreuz, General Manager at Portals Hills Boutique Hotel
Responded 8 Sept 2021
Dear SandJG, Your review is most kind and we thank you for it. “A Perfect Haven” is a wonderful way to describe our little paradise. We pride ourselves on making sure each and every guest is well looked after. You are correct in that our menu is quality over quantity. At the same time, if one has a special request, we will be happy do everything possible. Thank you for your kind personal words to so many of our team - I will ensure to share those with Miguel, Kristin and Daniel. Your Spanish also improved hugely over the course of your time with us. And we hope to welcome you back again as soon for more interactive Spanish classes. Best regards, Benjamin Kreuz General Manager Premium Hotels HRG Hotels
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We had a wonderful relaxing time in this place . The hotel is in one of the best area in Portals Hills , nice sea view and very beautiful Design with infinity Pool . The staff is very attentive, the food was very fresh and tasty , clean and exclusive setting.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Mach, General Manager at Portals Hills Boutique Hotel
Responded 28 Jun 2021
Daer Joanna, Thank you very much for your review. It was a pleasure to read and we are ecstatic that you were so happy with your stay at our Portals Hills Boutique Hotel. We hope to welcome you back here soon! Best regards, Benjamin Kreuz General Manager Premium Hotels
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Oh my days what a fabulous boutique hotel, a surprise for my husband, celebrating our anniversary and his 60th birthday. On arrival to this glamorous find we were greeted with a smiling young man who immediately took our luggage and sat us down with a glass of fizz and some water. We arrived early so the room wasn't ready but it wasn't a problem. We grab some lunch in the port and strolled back getting our bearing to what restaurants were around the area. The receptionist took us up to our penthouse suite ,what a delight to be greeted with, decorated with rose petals, balloons, chocolates and champagne to celebrate our 35th wedding anniversary ❤️ 🥂. The room was above standard, immaculately clean with bvglari products. The staff are above and beyond excellent. So friendly, nothing is too much trouble for any of them and always have a smile on their faces. Breakfast was healthy, and freshly cooked for you. We have lunch everyday , i asked for prawn tacos ( not on the menu ) the staff checked with the chef and he gladly cooked these for us. The sunbeds and miami style brollies around the pool were class. We had late checkout and used the courtesy room, again immaculate with products for you to use, hairdryer and fresh towels. Indeed we will be back, highly recommended 🤩🌴🥂
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Mach, Director General at Portals Hills Boutique Hotel
Responded 31 Aug 2022
Dear Guest, We love to hear that you enjoyed your holidays with us. It fills us with joy that you celebrated such a special occasion with us and we are happy that we could make it memorable. We would also like to thank you for taking the time to share your opinion with other travellers. Making the best for our clients is our main goal and we appreciate that you could feel it from the beginning till the end in every little detail. We would love to welcome you back in a very close future. Your Portals Hills Team
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Dear Emma,
Sorry for the delay of the answer,
basicly we offer daily chef suggestions based on our Collins restaurant dishes you can find in our website
portals-hillscom
I hope this helped you :)
Dear guest,
Sunbeds are free of charge for hotel guests. The minimum spend is for an upgraded experience at our Cabana beds for 2.
External guests might book a day-pass experience.
Dear Michelle W,
First of all, thank you very much for your interest in Portals Hills Boutique Hotel.
Please, kindly note that we have two suites with two individual beds placed one next to the other with individual linen (not completely separate).
On account of that, we would try to do our best to allocate you in one of the mentioned suites.
Please, feel free to contact with our Reservations Department (+34 971 679 040) in order to check the availability of this type of rooms depending on your travel dates.
Please, do not hesitate to contact us for any other doubt you may have.
We remain at your complete disposal.
Best regards form the Portals Hills Boutique Hotel.
Àgueda Pou
Sales & Events Coordinator
There are more places to choose from in the Portals Nous area.
PRICE RANGE
RM 1,938 - RM 2,889 (Based on Average Rates for a Standard Room)
LOCATION
SpainBalearic IslandsMajorcaCalviaPortals Nous
NUMBER OF ROOMS
31
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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