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Holiday Inn Norton

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Traveller (27)
Room & Suite (26)
Dining (5)
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Overview
  • Excellent21%
  • Very good36%
  • Average22%
  • Poor14%
  • Terrible7%
Travellers talk about
“room was clean”(10 reviews)
“train tracks”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (139)
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139 results
Traveller rating
30
47
31
20
11
Traveller type
Time of year
LanguageEnglish
30
47
31
20
11
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All reviewsroom was cleantrain trackshotel restauranteasy accessexceeded my expectationseach morningstreet noiseample parkingbusiness tripnice staystaff was friendlyloungemaintenanceboysfacesthumbsdecision
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1 - 5 of 139 reviews
Reviewed 2 April 2018

The pool was not working and this was not listed on the website. So TV instead, NO, the remote control in the room was not working either. (staff were apologetic, as if they have had a lot of practice doing this). I have stayed at...More

Thank Fred T
Response from IHGService, Guest Relations Manager at Holiday Inn NortonResponded 16 April 2018

Hi Fred T, Thank you for choosing us again despite the service going downhill. I will share your comments with hotel management to ensure that the issues you raised will be given immediate attention. I'm sorry you weren't informed about the pool. I understand that...More

Hotel's Favourite
Reviewed 1 December 2017

Enjoyed a great experience on a business trip to the Tri-County area while staying at the Holiday Inn in Norton, VA. From the fantastic breakfast, cooked to order each morning, to the extremely clean rooms, attentive service and wonderful southern hospitality at every turn. I...More

Thank gaylemarsella
Reviewed 29 January 2018

Great hotel! Nice people and very helpful. Good location. Nice decor and very quiet for resting and relaxing. A lot of restaurants nearby that are within walking distance. Very clean and updated. I did feel it was a bit pricey.More

Thank Andrea S
Response from IHGService, Guest Relations Manager at Holiday Inn NortonResponded 13 February 2018

Hi Andrea S, Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about our area of value. I'm sorry for the letdown. This will be shared with the team for future improvements. It's good to know that you find...More

Reviewed 12 November 2017

I would no recommend this hotel because of the rudeness and unprofessional behavior of the Morning staff. Very rude restaurant staff and young man at front dest needs additional training in guest relations. I would never recommend or will I ever stay at this facility....More

Thank John C
Response from IHGService, Guest Relations Manager at Holiday Inn NortonResponded 26 November 2017

Dear John C, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff. Reviews like yours are very valuable as they enable us to target...More

Reviewed 29 October 2017

Requested roll in shower with king bed. When I checked in, I was put in a room with a tub and two queen size beds. Went to the front desk and they corrected the problem. When I got home that evening at 11:30 PM, I...More

Thank Stephanie B
Response from IHGService, Guest Relations Manager at Holiday Inn NortonResponded 12 November 2017

Dear Stephanie B, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff and for not living up to your expectations regarding our bathroom facility....More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$82 - US$106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$82 - US$106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (27)
Room & Suite (26)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Jasperdm
8 December 2016|
AnswerShow all 4 answers
Response from Fred T | Reviewed this property |
I am not sure about the type of pet accommodations available at the Holiday inn in Norton. I do recall a lady who had a medium sized "moderately vicious" dog on a leash at the Norton location when we were there. We had... More
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Room Tips
"Noise (beside an inclined city street - slow moving loud diesel powered trucks {exhaust and brake sounds day..."
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"4th floor is best to avoid morning truck traffic noise"
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"Try to stay in a room to the front of the hotel."
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"rooms facing parking areas are less noisy than the ones facing the road"
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