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Royal Chace Hotel

Expedia.comUS$81*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Royal Chace Hotel
Royal Chace Hotel
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559 Reviews from our TripAdvisor Community

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Showing 557: English reviews
Reviewed 25 October 2015 via mobile

Have spent a few days in the hotel last April. Disapointed by the professional level of Front Office staff who cancelled my booking.Had to go to a different hotel. Room was nice and comfortable. Food was nice in the restaurant. Would not reccomend

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Helpful?
2Thank Marian R
Malaysia
Reviewed 23 October 2015

Was here in Spring 2015 and I was very angry with their staff and protocol. 1 evening we required medical attention and required assistance to get to the hospital and asked if the hotel could provide such service. They informed me that the nearest hospital was 20 minutes away and they could call an ambulance. We required medical attention but...

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3Thank sakura1004
GeoffBreese, Managing Director at Royal Chace Hotel, responded to this review

Thank you for your review on Trip Advisor. Unfortunately, as you stayed so long ago, this is a difficult review to respond to. All of the Front of House Staff are aware of the Urgent Care Centre at Chace Farm Hospital, however, at the time of your stay, this service was a relatively new addition to the hospital (having only...

Norwich, United Kingdom
Reviewed 19 October 2015

Selected this hotel as we were familiar with the area. There was a deal on for £171 which was B&B and dinner. I believe the normal room rate was £170 which, in my opinion, was far too expensive. The room was very pleasant although the lighting was quite subdued. Very difficult to straighten my hair as the nearest power point...

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1Thank Margaret D
London
Reviewed 18 October 2015 via mobile

Booked afternoon tea for my wife's birthday, disappointed with the service as not very attentive and we were not offered to take tea on the terrace which would have been a much nicer setting; The tea and cakes were ok, nothing special so will not book here again for afternoon tea and will go to west lodge next time as...

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1Thank lrodin
Torquay, United Kingdom
Reviewed 17 October 2015

Stayed here for 3 nights whilst on a business trip. Although rated 4 star this is probably for amenities not quality, although room was clean. It's tired and needs updating. Hairdryer not very powerful and you have to keep the power switch pressed down! Take your own if you have long hair!. No heating on despite when booking I was...

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Thank Elaine A
Enfield, United Kingdom
Reviewed 16 October 2015

The Royal Chace Hotel made our celebration very special, and thank you to Lorraine Bond Sales manager for all the help she gave us in organising the function. We had guests who stayed at the Hotel ,they were very pleased with thier rooms, and help on arrival. We would definitely recommend this Hotel for best service and helpfulness.

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2Thank Patricia H
Chorley, United Kingdom
Reviewed 16 October 2015 via mobile

Sorry but a very disappointing stay at the Royal Chace. The hotel is beautiful from the outside but the rooms are dark, dingy and in need of an upgrade. Our room was not clean, with cobwebs up the wall and all across the ceiling. The room was also absolutely roasting, and despite trying to turn the radiator off the pipes...

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Thank Belltowers
Holland-on-Sea, United Kingdom
Reviewed 13 October 2015

Set in a surprisingly rural part of Middlesex between Enfield and the M25. There is ample car parking and attractive grounds. The hotel is mainly in good order and many parts have been updated and there is ample room for conferences and events. Our room was comfortable and clean and well decorated and the dining areas good. Two rooms of...

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Thank tom l
UK
Reviewed 11 October 2015

The hotel was comfortable and the grounds lovely for a late afternoon walk in the sunshine. The evening meal was good and my colleague who needed gluten free food found information on the menu and also staff willing to check. Unfortunately she had a very slight reaction to the food which could have been gluten free bread contaminated on warming....

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Thank maggies1033
Liverpool, United Kingdom
Reviewed 8 October 2015

This is my third stop over here for business purposes. The rooms are more than adequate. Not 5 star but not trying to be. Comfortable, well looked after, neat, tidy and above all clean. Erkan and the restaurant team in the hotel are great. Every time I have visited now they have treated me as a guest rather than a...

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Helpful?
2Thank Mark H

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
FREE High Speed Internet, FREE On Site Parking ... more   less 

Additional Information about Royal Chace Hotel

Address: 162 The Ridgeway, Enfield EN2 8AR, England
Region: United Kingdom > England > Greater London > Enfield
Price Range: RM417 - RM606 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Chace Hotel 4*
Number of rooms: 92
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Also Known As:
Hotel Royal Chace
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Questions & Answers

Here's what travellers have asked, with answers from Royal Chace Hotel staff and other travellers.
12 questions
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Enfield, United Kingdom

This is an Open letter to Mr Breese, Managing Director of the Royal Chace Hotel,

Good morning Mr Breese,

I imagine people here on TripAdvisor will be growing very suspicious by now as to why you are not answering my questions?

That being the case, and being as you seem to be ignoring my emails as well, I will keep re-sending my emails until you do reply.

As you will see in your in-box and here on TripAdvisor, a well respected forum where hotel directors, their staff and their guests have the opportunity to exchange views, I have asked you a number of questions, and once you come out of hiding, I intend to ask you some more.

Like why does the cost of a standard double room at The Royal Chace go up by over 40% when two people sharing that room order breakfast?

Like why your hotel asks new arrivals to your hotel signing in, to pay an additional deposit/bond of fifty pounds sterling before they have even seen their room?

Like when you answered my review of The Royal Chace Hotel, why you chose not to explain in full clarifying detail why my partner and I had such a long wait for our breakfast?

Instead, taking the option of misinforming people that there was a full selection of other breakfast materials available when there obviously was not.

If your version of events were true Mr Breese perhaps you would care to explain why my partner and I, and other guests as well, were kept waiting 40 minutes for our breakfast?

Why, when your breakfast brasserie did eventually make all breakfast options available, my partner found her hash browns were raw in the middle and inedible?

Why in your answer to my review you never made any mention, let alone an apology, about my partners hash browns being raw. It wasn't as if they had been brought out in a rush; she had only been waiting forty minutes!

Over to you Mr Breese, please answer each question fully to the best of your ability. I know you are a busy man but I believe there is now a public interest, not only myself, in your replies.

And should you choose not to respond to the points I have raised, potential guests may well form the opinion you have something to hide; that is not the case is it Mr Breese,surely not?

8 months ago

See all questions (12)

Questions? Get answers from Royal Chace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel”
smilingbutterfly, 19 May 2017 | Read review
“Neither I nor my party had issue with room allocation.”
bbosmith8, 17 May 2017 | Read review
“Great staff”
LeRouleur, 20 Apr 2017 | Read review
“rear rooms might be best.”
dotnmikebeal, 20 Mar 2017 | Read review
“don't bother, strange old fashioned hotel”
Ghenttasting, 15 Mar 2017 | Read review
5 of 5
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US$81* /night
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Prices are for 1 room, 2 adults
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