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Holiday Inn Runcorn

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643 Reviews from our TripAdvisor Community

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Showing 628: English reviews
Runcorn, United Kingdom
Reviewed 9 March 2016

Room: Pokey, twin beds instead of the double ordered. Paper thin walls with no sound proofing whatsoever Food: Extremely poor, even after being returned as the wrong order Service: Dire. Rude, ill informed and dismissive Wifi: Almost non-existent TV: Signal breakup on every channel, including BBC As an IHG member, I consider this hotel an embarrassment to the organisation. Booked...

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Helpful?
1Thank Robert H
IHGService, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Robert H, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of your goal on your visit. We would like to apologize for the less than satisfactory level of service you received from our staff...

Corby northants uk
Reviewed 6 March 2016 via mobile

Stayed for 3 days. Nice hotel Very Clean. Spa excellent with Good opening hours. Breakfast was good. With easy reach to Liverpool and Manchester. But what makes this hotel is the staff. They are very friendly, especially one employee who we should Take the time to mention. There was a mixup with our room ,which was taken care of Immediately...

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4Thank Joan M
Wakefield, United Kingdom
Reviewed 2 March 2016

I booked this hotel for its price and location. It is close to the motorway and chester, Cheshire oaks and liverpool area all close by. The hotel room was clean and everything you expect. I got a voucher for breakfast when I checked in at the reduced rate of a reasonable rate of £8.95. This is a popular and busy...

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Thank leedsutdskin
Derby, United Kingdom
Reviewed 1 March 2016 via mobile

We have been to this hotel a few times over the years and love the location close to Liverpool Chester and wales .. The gym and swimming pool are really good staff really friendly and I understand it will be even better soon with new equipment and jacuzzi .. the bar area had a nice atmosphere friendly staff and nice...

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Thank angie01332
Reviewed 28 February 2016 via mobile

Very enjoyable stay rooms very comfortable. Staff absolutely brilliant Connor and Jay are a credit to the hotel helped out very much can't thank the enough cheers boys. Gym was excellent swimming pool free what more could you ask for.

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Helpful?
Thank Paul M
Sonia T, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Paul M, Thank you for your recent review regarding your stay here at Holiday Inn Runcorn. It was really pleasing to hear that you had a great stay and I will be recognising Connor and Jay on your behalf as a thank you! Kind Regards Laura Operations Manager

Saltburn-by-the-Sea, United Kingdom
Reviewed 23 February 2016

Small box-like room in a full hotel. On arrival the bathroom smelled terrible drain odour. Couldn't change to another double as hotel was sold out. Incredibly noisy plumbing on and off all night. I would have rated this 1/5 if not for staff who did their best in difficult circumstances. However I wish I'd just left at the first sign...

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Thank Tony A
IHGService, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Tony A, Thank you for being our guest and for taking the time to write your review. We appreciate the high rating you gave to our staff service. On the other hand, we apologize for any inconvenience the bathroom conditions may have caused you and if the size of the room did not meet your expectations. Rest assured, we...

Cardiff, United Kingdom
Reviewed 23 February 2016

I'm staying in more and more Holiday Inn sites as of late... and I'm impressed with their quality. This site however, is a total failure due to the other guests. What on earth can hotels do about this? Under renovation (According to a sign in the corridor), I wouldn't have known! Parking is ample - although my pet hate -...

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3Thank Morser221
IHGService, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Morser221, Thank you for submitting your review of our hotel. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, facilities and location of the hotel. I am delighted to hear that you liked the nice room accommodations, neat reception desk, good food and...

Widnes, United Kingdom
Reviewed 22 February 2016

Its been over 12mths since we last stayed here and its still a good base for the Cheshire Plains & Shopping in Chester & Liverpool. Food was lovely, bar staff friendly except for the duty manager (Laura) who had a face like thunder. Rooms were clean, lovely and warm. Only one bath towel between the 2 of us. Free use...

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Helpful?
Thank Micktheref
IHGService, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Micktheref, Thank you for submitting your review of our hotel. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the clean and lovely rooms and friendly staff. I will make a follow up with the hotel management to address the issues concerning cleanliness, unusable fitness equipment and...

Reviewed 16 February 2016 via mobile

Lovely staffs.... Guest Room lovely. But Too noisy...Cant sleep over Ground floor and light on all night through door frame. Wish its auto light off/on when people walking to corridor. Breakfast lovely help yourself but price too dear.

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Thank Jane W
Sonia T, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Jane W Thank you for taking the time to review the Holiday Inn Runcorn. We will take on board the feedback regarding the lights, although we do have to have a number of emergency lights on at all times in order to comply with fire safety regulations. Congratulations to your brother and his wife, I hope that they had...

Milton Keynes
Reviewed 16 February 2016

My boyfriend and I stayed here on the Saturday night during valentines weekend whilst visiting the area. Location is great, short 15 minute drive to both Cheshire Oaks and Chester Zoo and the local town 'Frodsham' is about £5 in a taxi. Checkin was quick and easy, but maybe let guests know how much a pre authorisation is on a...

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Helpful?
Thank Walsh92
Sonia T, Guest Relations Manager at Holiday Inn Runcorn, responded to this review

Dear Walsh92 Thank you for taking the time to post your review following on from your recent stay here at the Holiday Inn Runcorn. I am pleased that overall the room was clean and that you had a good stay. I will give your feedback to Kelly and Scott, and ensure that Kelly is recognised on your behalf, she is...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Runcorn enjoys an excellent location close to M56 Jct 12 and with close proximity to Chester, Liverpool and Manchester . This Runcorn hotel is an excellent base for visiting local attractions such as Chester Zoo, Cheshire Oakes, Liverpool FC and Manchester United FC. The Hotel combines an excellent range of facilities for both business and leisure travellers including Kids Stay & Eat Free*. Facilities include 153 bedrooms including standard, executive, family and accessible rooms, all are fully air-conditioned and have High Speed Internet Access. Conference and banqueting facilities for up to 500 people and a Spirit Health and Leisure Club which includes a swimming pool. The hotel boasts 11 meeting rooms that cater for all requirements from training courses, meetings to weddings and dinner dances. Complimentary and accessible car parking is available.The Spirit Health and Leisure club offers a gym and a large indoor heated swimming pool. ... more   less 

Additional Information about Holiday Inn Runcorn

Address: Wood Lane, Runcorn WA7 3HA, England
Region: United Kingdom > England > Cheshire > Runcorn
Price Range: RM254 - RM561 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Runcorn 3*
Number of rooms: 150
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Also Known As:
Holiday Inn Runcorn Hotel Runcorn
Runcorn Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Runcorn staff and other travellers.
5 questions
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9 months ago
Liverpool, United Kingdom
4 months ago

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Questions? Get answers from Holiday Inn Runcorn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for top floor.”
 of 5 bubbles AirlieJock, 21 Nov 2016 | Read review
“Probably front rooms have a better view.”
 of 5 bubbles Duncan19582014, 20 Nov 2016 | Read review
“Rooms are small but clean”
 of 5 bubbles annemariec100, 13 Nov 2016 | Read review
“Go on to the internet and find a whole new hotel completely!”
 of 5 bubbles , 1 Nov 2016 | Read review
“I would not recommend staying here!!!!!”
 of 5 bubbles 666rob, 30 Aug 2016 | Read review
5 of 5