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Hotel Cielo Mar

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342 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Aguadilla, Puerto Rico
Reviewed 11 September 2016 via mobile

Service is non existent waiting at the bar for a drink for an hour finally Me and my friends got up and walked out the pool was loaded with kids they were having a children's birthday party would not recommend it to my friends or family

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Helpful?
Thank chinadeamboy
San Juan, Puerto Rico
Reviewed 11 August 2016 via mobile

Is a nice economy hotel. Excellent pool for adult and kids... Verry centric in one of the most beautifull cost of PR, near mall And fast food And for shure the best beach in Aguadilla called crash boat.

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Thank LuisYami G
Reviewed 23 July 2016 via mobile

Plain and simple do not go to this place unless you want to feel miserable. Horrible place to stay. The rooms are old,ugly and smells like humidity. The bathroom are also bad as well the faucet do not work properly and the water is too hot or too cold. The beds are uncomfortable and makes all kinds of noise. Aguadilla...

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Thank Fernan0927
Aguadilla, Puerto Rico
Reviewed 11 July 2016 via mobile

I dont recomend this place. Staff is very rude, the life guard is always connected to his phone and does not do the his job, very rude also!! The food is over price like everything else in this place!!! I rader sleep under a bridge than stay in this place!!!

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Thank Eman49
Reviewed 24 June 2016 via mobile

Upon arrival I was early, but phoned in and told to come and use the facilities. The reception was to rude, and obnoxious I had to contain myself. I did let her know that only (3) times that I was a party of (2) and the third person was a business associate that was on a business matter. She kept...

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Thank Edgar M
San Juan, Puerto Rico
Reviewed 3 June 2016

We just stay for one night after having a blast outside the island the week prior. The hotel is old fashioned including the structure and rooms. We never had hot water in our room and the hall was to loud. They need to make remodeling ASAP and change all blankets and sheets. But in the other hand the restaurant Ambience...

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1Thank Radyto
Reviewed 1 June 2016 via mobile

Poor maintenance, not well kept, seems outdated. They can do better, but they won't. I wouldn't return here. If it wasn't for the kids, we wouldn't have stayed. Too many stairs and bio where to go. Not handicap accessible.

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Thank Ellie G
Bayamon, Puerto Rico
Reviewed 30 May 2016

No guest laundry ; the cleaning personnel don't have portable floor dryers to dry the ceramic floors once the room is cleaned. Oops, did I say clean? I wouldn't step on the floor without shoes. Neither do they have vacuum cleaners!

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Thank harryjr787
Reviewed 22 May 2016 via mobile

We went to book a 10 couples retreat, but as soon as we enter the lobby, there were four different claims from guests, where one of them had to wait one complete day to be attended by a supervisor. Very sad that such a beautiful place can't stand for at least an average quality service. Definitevely we quit from using...

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Thank manolo612
Reviewed 24 April 2016 via mobile

HOTEL IS OLD. No security, free parking is because it is open to public, no gate or so whatever. No near beaches, just a 10-15mins by car. Rooms are old, poor maintenance, front desk service is awful. Nothing near to walk by, very dark at night. Mostly for PR residents due to constant "groupons type sites" offers online. Ideally for...

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Helpful?
Thank Ricardo C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms

Additional Information about Hotel Cielo Mar

Address: 84 Ave Montemar, Aguadilla 00603-5573, Puerto Rico
Region: Caribbean > Puerto Rico > Aguadilla
Price Range: RM222 - RM399 (Based on Average Rates for a Standard Room)
Number of rooms: 72
Also Known As:
Cielo Mar Aguadilla
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo Mar staff and other travellers.
5 questions
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over a year ago
Clifton, New Jersey
4 months ago

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Questions? Get answers from Hotel Cielo Mar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view”
 of 5 bubbles WCP1978, 16 Mar 2016 | Read review
“Your on your own. El Faro was ten times better”
 of 5 bubbles marty621, 18 Dec 2015 | Read review
“Just don't go there”
 of 5 bubbles reimundom, 2 Jul 2015 | Read review
“You can find better options with ocean view and more economic near by. You can go this hotel for the restaurant.”
  • Room, need updating.
  • Bathroom
  • Old TV
  • Prices
  • Shower, this is the max amount of water available.
  • Shower
  • Room's view
 of 5 bubbles AnaMM, 6 Mar 2015 | Read review
“ask for second floor so you facing the ocean. love the view.Also if you are not use to the heat. Call before you arrive and ask them to turn on the A/C in your room.”
  • view from outside of room
  • part of my lobster dinner
  • this is part of of Puerto Rico small towns; at night it lights up
  • closer view from room
 of 5 bubbles chattykathy1, 29 Dec 2014 | Read review
5 of 5