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I make a practice of choosing Holiday Inn Express when I travel to communities I know & don't know because it is a consistent product. It is a known quantity to me. WRONG! This specific hotel is the aberration. The mattress was OLD. My husband...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites KimballResponded 14 August 2017
Thank you for contacting us about your experience at the Holiday Inn Express and Suites Kimball TN.
I am sorry to read that your stay was not exceptional because of some issues, particularly with the condition of the bed, bathroom shower and you...More
The best part of the stay was Jason the desk agent. If it wasn't for him we would have left.
Our profile with IHG is 1. High floor, 2. Away from elevators, 3. Extra towels. This is what we got:
First floor, one towel and...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites KimballResponded 28 July 2017
Thank you for staying with us and for being one of our IHG Rewards Club members. I am happy that you found our front desk staff commendable. However, I am sorry to hear that you did not fully enjoy your time in our...More
I've stayed at many IHG properties and HIE. This one was ok, but disappointing with the upkeep. Bathroom had a PVC pipe holding up the shelf for soap in the shower and the place needs some work overall. Doors dinged up and overall wear and...More
Thank Ben M
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites KimballResponded 1 July 2017
Hello Ben M!
Thank you so much for sharing comments on your stay at the hotel. We are always looking to better serve our guests and one key element to our success is feedback on what you, our guest, think we do well and what...More
From the time we drove up to the hotel we knew we made the correct choice to stay there. Everything was perfect from the outside of the hotel, to the staff, to the inside of the room. Felt like we were at home. The room...More
We received a friendly greeting from Vickie upon check-in. She also recommended a great restaurant, Stevarino's. There was no unpleasant odors or cleaning supplies smell throughout. The room and linens were clean and fresh. The shower worked super. Great value. (Pool was undergoing renovation)
Management response:Responded 14 May 2017
We are glad that you enjoyed your stay. Please come and see us again. We strive to make every guest feel welcome and at home while traveling. Don't forget to tell your friends and family about us!
Kevin Rainey AGM