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Copthorne Hotel & Resort Bay of Islands

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Copthorne Hotel & Resort Bay of Islands
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890 Reviews from our TripAdvisor Community

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There are newer reviews for Copthorne Hotel & Resort Bay of Islands
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Showing 863: English reviews
Orpington, Kent
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 22 February 2015

We had a very nice room on the first floor overlooking the tennis court. The room was quite warm, with only a ceiling fan and no air_con, but we managed. The restaurant was good, staff were happy and friendly. Pool was good, if a little chilly! Absolutely loved the situation, and Russel is fabulous!

Helpful?
1 Thank sladie
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager. More 

Adelaide, Australia
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 February 2015

I was absolutely enchanted by this place - such an amazing location with all the facilities you could need/hope for. The staff were all very attentive and friendly, and we felt welcomed from the very first minute. I know they are a pest, but the rabbits scattered throughout the lawn really added the the magical sunsets which were easily captured... More 

Helpful?
Thank CloStar
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2015 via mobile

Really excited until we arrived not really welcomed at reception then found room needed upgrading bathroom especially seemed aged. Spa n pool didnt seem that clean Apart from a few staff most of the service was below average food okay and location great but overall i felt abit ashamed to be a kiwi quite frankly wish i had read reviews... More 

Helpful?
1 Thank Colleen M
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon Colleen. Thank you for providing feedback about your stay with us. I am sorry that the room that we allocated you was not up to your standards and the service that you received was not up to our normal standard. We have been having some mechanical issues involving our pool pump so we are working through these to... More 

Travellers are raving about these Waitangi hotels

Christchurch, New Zealand
Level Contributor
127 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 14 February 2015

Copthorne Waitangi Hotel is a good quite place to stay if visiting Paihia and is next to the Waitangi Treaty Grounds ,part of NZ's early history. Rooms are clean & tidy ,restaurant fine. It is about 7-8 mins drive to down town but hotel has a free shuttle into town & it is a pleasant walk back. Situated on water... More 

Helpful?
Thank Richard G
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening Richard. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager. More 

Wales, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 February 2015 via mobile

There is so much potential with this venue. What a setting! The pool is just lovely and the food was really good during our stay. It's just a shame that our room didn't see a maid during our time there. The room was also so unbearably warm as they have no aircon. Trying to get ready and sleep in the... More 

Helpful?
2 Thank Sarah J
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. The hotel does not advertise that it has air conditioning but we are looking at this as an option with our future refurbishement plan. I am sorry that you were let down by having housekeeping fail to service your room for your entire stay. We do have a... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2015 via mobile

Hotel was getting a hammering on this site so we were nervous. But food was great and the room was nice. They do need to freshen up the place and the service needs to improve for the price we paid. Great pool for the kids.

Helpful?
2 Thank Jared S
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist bring our rooms up to standard. I am sorry that the service which you experienced ws not up to our usual standard. I hope that you enjoyed the rest of your stay with us and hope to... More 

Auckland Region, New Zealand
1 review
Reviewed 8 February 2015

I stayed at the Copthorne Hotel and Resort Waitangi mid January and thoroughly enjoyed my experience. The hotel is starting to get a bit dated but the location is excellent and the pool/spa is amazing. The check in staff were great (Joseph). The only negative I can think of is the hotel does not have air-con and the room was... More 

Helpful?
Thank ToTravel1979
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. We are pleased that you enjoyed your stay with us and hope to welcome you back in the future. Warm Regards, Matthew Hambly, Rooms Division Manager. More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 February 2015

It's such a shame, this should be such a nice hotel. Stunning location with tremendous history, and a crummy hotel. Water damage to the ceiling, spiders webs in the windows, charming view of the gas tank, ripped and stained upholstery, dirty sheets, no air conditioning, the world's noisiest fan. Bathroom dark and dirty, spiders webs and spiders in corners, towels... More 

Helpful?
Thank Sian E
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Evening. Thank you for providing feedback about your stay with us. I am terriably sorry that you had such an awaful experience with the hotel. If I had been asked by the front office team to view this room with what has been said I would have made every effort to either move you to an alternative room or... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 February 2015

While the view is beautiful that's where the positive ends. 1) Arrival: I was bag laden and quite obviously encumbered. Was given the furthest room possible - really - up flights of stairs with no offer of help with my bags. 2) my room was not ready. Waited in the bar where they had sticky floors, no chilled vodka nor... More 

Helpful?
2 Thank Strumpet101
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. I am sorry that the experience that you had in at the hotel on a service level was not up to our normal standards. I hope that you enjoyed... More 

Southampton, United Kingdom
Level Contributor
173 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 5 February 2015 via mobile

Generally this hotel is a bit tired looking, the rooms are a bit old and need a revamp. Some staff seem a little lazy and unhelpful whereas others were very good. The scenery however is beautiful, waking up to that view was lovely. We came here for a wedding which had number out rooms booked via the hotel. The wedding... More 

Helpful?
1 Thank Suki29
Matthew_Hambly, Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review

Good Afternoon. Thank you for providing feedback about your stay with us. We are currently undertaking a preventative maintenance program to help assist us in bringing our rooms up to standard. . I am sorry that the experience that you had with our front desk and housekeeping was not up to our normal standards. We are looking at ways of... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting

Additional Information about Copthorne Hotel & Resort Bay of Islands

Address: Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Waitangi
Price Range: RM335 - RM907 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Copthorne Hotel & Resort Bay of Islands 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Copthorne Hotel And Resort Bay Of Islands
Copthorne Hotel Paihia
Copthorne Hotel Bay Of Islands
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel & Resort Bay of Islands staff and other travellers.
4 questions
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Auckland Region, New Zealand
2 months ago
Quincy, IL
10 months ago

See all questions (4)

Questions? Get answers from Copthorne Hotel & Resort Bay of Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be careful running the hot water as it quickly gets very hot.”
 of 5 bubbles AddickMark, 30 Nov 2016 | Read review
“Get an ocean view room. Ignore the hallway (a little smelly) but these rooms are great - with a balcony too.”
 of 5 bubbles DiamondAuckland, 27 Nov 2016 | Read review
“Have low expectations”
 of 5 bubbles annvan90, 21 Nov 2016 | Read review
“Ask for a room looking out to sea”
 of 5 bubbles lloydr879, 14 Nov 2016 | Read review
“The views over the harbour are amazing.”
 of 5 bubbles ak490806, 13 Nov 2016 | Read review
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