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Renaissance Portsmouth-Norfolk Waterfront Hotel

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Renaissance Portsmouth-Norfolk Waterfront Hotel
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604 Reviews from our TripAdvisor Community

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Showing 596: English reviews
Texas
Reviewed 26 November 2016 via mobile

I travel 50% of the year for work and stay at Marriott hotels. Therefore, the one time of the year I travelled with my 86yr old grandmother, I wanted to ensure our stay was a good one and went as seamless as possible! When I called to verify our handicap accessible reservation had a roll-in shower, Shanetta (a member of...

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Helpful?
Thank RACM
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Happy Holidays!!!!

Charlottesville, Virginia
Reviewed 22 November 2016

Stayed 2 nights at this hotel for a conference. Found the hotel and service better than would be expected for this chain hotel. Staff was very peasant and helpful. Room was typical with good bed, free wifi, and good toiletries in bath. I had upper level room with view of river and a large military ship in dock. View across...

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Helpful?
Thank diane_marie1234
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Happy Holidays!!! Thank you for providing feedback about your recent stay! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. Look forward to meeting you on your return trip to the area!

Lee, Massachusetts
Reviewed 21 November 2016

Could not sleep do to the noise from a party in the adjacent room. I tried to complain but the front desk would not answer the phone. The next am I left a message for the front desk manager who never bothered to contact me. Not even the Marriot Platinum desk could get the management team to return my call....

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Helpful?
1Thank orlandolorie
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities with your stay regarding the actions of other hotel guests. We strive to ensure our guests experience the best visits possible during their travels and we fell short this time. To prove to you that we take every complaint seriously, I communicated with...

Ashburn
Reviewed 21 November 2016

Stayed one night at this lovely hotel on the Portsmouth waterfront. The views from my room were amazing along with other window views on each floor. The desk staff was helpful and friendly and had everything ready when I arrived. The room was spacious especially the bath. I love it when hotels have expanded bathroom counters for makeup, bath products,...

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Helpful?
Thank Marcia B
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for providing feedback on your recent stay! Your valued feedback highlighted an area for improvement that I have since shared with the Executive Chef and Restaurant Manager, who join me in offering their apologies for the opportunity mentioned. We hope that your travels bring you back to our historic city in the future. Have a Happy and safe...

Reviewed 21 November 2016 via mobile

Excellent customer service. Dewayne was helpful unloading our car and taking our belongings to our room. He even left a handwritten note telling us to enjoy our stay. We enjoyed riding the ferry to Norfolk.

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Helpful?
Thank Chrissy S
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing!!! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Happy Holidays!!!

Waldenbuch, Germany
Reviewed 20 November 2016

First of all, I have absolutely no complaints with the service staff and management of this property. I'm coming from staying there for 13 nights in Nov '16. What few minor complaints I had, I'd reported and they were rectified promptly. That said I probably will not stay here again. There were certain aesthetics and architectural design aspects about the...

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Helpful?
Thank Coco-Expat
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you again for sharing your feedback. I am very pleased to inform you that we are in the beginning stages of our renovation!!! We would love for you to come back once the updates are completed!! Have a safe and Happy Holiday!!

Riverside, California
Reviewed 31 October 2016 via mobile

The hotel is in a great location and my room had a nice view of the water. It's pretty dated in the bathrooms but the bed was comfortable. They have a decent restaurant and bar in house and at night, everything was quiet and clean. It was a bit discombobulated in the early morning trying to check out as we...

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Helpful?
Thank AmyLoverOfSun
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel with us. I would like to take this time to apologize for the printer issues causing for a delay in departure. We are taking steps to help ensure problems of this nature do not occur in the future.

Madison, Connecticut
Reviewed 30 October 2016

I'll start with the positives. The location is beautiful, right on the water. The view from our hotel room was wonderful. The sheets and the room seemed clean. The rest of the hotel was really bad. They had a very large party, so the next morning I thought they just hadn't had time to clean the washrooms and hallways, but...

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1Thank 4dogspluschick
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for...

Reviewed 30 October 2016

Visit here every year and the rate is always affordable compared to the resorts in Virginia Beach which can be 3 to 4 times the price at half the quality. The hotel is a large business style hotel and features a nice indoor pool with a fitness center along With a restaurant and lounge. Great place to watch the fireworks...

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Helpful?
Thank Bradford B
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing!!! We love being the hidden gem everyone talks about after one night here!! We provide 100 times better service. Look forward to seeing you again

Fairfield, Connecticut
Reviewed 30 October 2016 via mobile

The hotel is nice with an awesome view of the Elizabeth River. The staff is friendly, knowledgeable and helpful. The location is not really convenient to Norfolk with traffic and tolls. That is disappointing for my purposes. The food is below average and the speed of food service is extremely slow...and it's not crowded!

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Helpful?
Thank Maureen1212
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I am personally addressing the food service opportunity with my F&B team!! Our sincerest apologies and rest assured this will not happen again!!

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water St, Portsmouth, VA 23704-3801
Region: United States > Virginia > Portsmouth
Price Range: RM504 - RM844 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and other travellers.
4 questions
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Cornwall, Canada
Weston, Missouri
7 months ago
10 months ago

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Questions? Get answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay elsewhere”
 of 5 bubbles jamesdN9141YF, 28 Mar 2017 | Read review
“consider booking larger king rooms or a suite and request water view. Choose higher level to fully enjoy view”
 of 5 bubbles CarpeDiem1765, 4 Feb 2017 | Read review
“High rooms have great views”
 of 5 bubbles O4993SOannes, 4 Feb 2017 | Read review
“Definitely ask for a room with a view of Norfolk. The night lights are beautiful.”
 of 5 bubbles 910tanyaw, 23 Jan 2017 | Read review
“Ask for a top floor water and city view”
 of 5 bubbles twotravelors42, 9 Dec 2016 | Read review
5 of 5