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We’ve stayed here twice before on business and this particular time has been the worse yet. First of all, the maid failed to clean our room the first day! When we called downstairs to inform them that afternoon (around 4pm) they eventually sent a poor...More
1 Thank mizeryztool
Response from Julie W, Front Office Manager at Westin Reston HeightsResponded 20 January 2018
We are very sorry to hear you were not pleased with your stay. At the Westin, we strive to give each guest the best experience, and we are truly sorry we let you down from a service standpoint. Your feedback has been noted...More
I had an impromptu meeting that I need a small conference room for. Rochelle Goldberg not only helped me find a room to accommodate my teams needs but she also made our hotel reservations for us as well. She went out of her way to...More
Thank Stephanie C
Response from Vinifera M, Manager at Westin Reston HeightsResponded 12 January 2018
Thank you so much for your review! We are more than happy to see that Rochelle took such good care of you. Hope to see you back soon
The Westin Team
Let me start by saying that the Westin Reston Heights is a lovely hotel. Very clean, very well-kept. Absolutely no complaints on that score. BUT… a few things were just incomprehensible.
The hotel is Fort Knox. You can only get in one way, via the...More
Thank Leslie G
Response from Alexis M, Manager at Westin Reston HeightsResponded 24 December 2017
Dear Leslie G,
We want to thank you for your recent stay at the Westin Reston Heights and for sharing your feedback with us. We have discussed your review with our management team. We appreciate your business and hope that you will give us the...More
Being a Marriott loyal , i picked for the 1st time a Westin, because of new SPG - Marriott joint program.
This westin hotel in reston is a certainly a good option
Stayed here for 6 nights on a recent business trip and here are...More
Response from Alexis M, Manager at Westin Reston HeightsResponded 7 December 2017
We want to thank you for your recent stay at the Westin Reston Heights and for sharing your feedback with us. We do apologize that your stay did not meet your expectations. I would like to speak with you further about your experience....More
I wrote the Westin feedback site and also the manager of this Westin directly first. As I have not received a reply, I am posting on Trip Advisor.
I arrived at the Westin in Reston, VA on the evening of 11/3/17 after a long day...More
Response from shopgirlblonde | Reviewed this property |
The rooms have a mini bar fridge that is no longer carrying a mini bar assortment. It is functional for small items. It does not keep any frozen items. There are ice machines available. Each room we stayed in had a wet bar... More
The rooms have a mini bar fridge that is no longer carrying a mini bar assortment. It is functional for small items. It does not keep any frozen items. There are ice machines available. Each room we stayed in had a wet bar with a sink so one could chill items in the sink with ice. Hope that helps.