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Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
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254 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Start your review of Extended Stay America - Washington, D.C. - Reston
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Las Vegas, Nevada
Reviewed 5 days ago NEW

Great staff, sitting next to one of most overlooked restaurant in metro area (Carrabas), Targe across the way (no rhyme intended). Wow. Why stay at 4-star hotels? Can san enough about the General Manager Tammy and all the staff who really made me feel at home this week!

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Helpful?
Thank 137Patrick
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I want to thank you for taking the time to post a review of your stay. We are delighted that you had an enjoyable stay and I am proud of the staff for providing excellent customer service. I am always pleased when we provide our guests a “home away from home” experience. Thank you again for posting your review. We...

Silver Spring, Maryland
Reviewed 3 weeks ago

This hotel is a dump. From the heat not working properly to stains on carpet to the kitchenette not being stocked with cutlery and plates. The kitchenette stove not assembled properly, painting chipped off wall, wires hanging out on the floor of the heat/ac unit. Front desk staff was less than empathetic and management did nothing. As far as the...

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Helpful?
Thank LauraLevengard
North Carolina
Reviewed 3 weeks ago via mobile

The room was small, but that really wasn't a problem for me. It had a microwave and a mid sized fridge with a freezer. You can get these places with or without room service each day. It saves a little money if you don't. So this place saves you money bc you can eat in the room.

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Helpful?
Thank NCTraveler8674
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Your feedback is important. Thank you for sharing. I'm so pleased to hear that you valued our affordability during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 28 December 2016

I came to VA to visit my girlfriend for Christmas. The service was great, the price reasonable, and the attendants friendly. It felt very homey, and there were multiple food places within walking distance. It's a reasonable distance from the Greyhound station, the Metro, and the Airport, making it easy to make any return trip. I will be checking in...

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Helpful?
Thank John S
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for posting a review of our hotel. We pride ourselves on providing a home away from experience, so we are happy to hear we met this goal during your stay. Thank you again for your review. We truly value your business and appreciate you choosing Extended Stay America.

Reston, Virginia
Reviewed 27 December 2016

We checked in around 9PM on Christmas Eve. The staff was very attentive: personally explaining where our room was and offering to assist us back our room. Once we got to the room, a quick call the staff requesting assistance was responded to immediately, even thought it was something as silly as us not knowning how to work the thermostat....

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Helpful?
Thank smoorevg
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

We appreciate you taking the time to share your experience. It is good to know you were well accommodated with excellent customer service from our staff and that you enjoyed staying at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Dallas, Texas
Reviewed 7 December 2016

Drug dealers operate from this property. I saw multiple undercover police descend on this property and perform drug raids multiple times during my stay waking me up at 12 a.m. with yelling and violently banging on the drug dealers door.I personally saw muItiple undercover police descend on drug dealers room and I heard the undercover police officers knock violently on...

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1Thank 531mel
Thiruvananthapuram (Trivandrum), India
Reviewed 1 December 2016

Since another hotel in Virginia (Country Inn & Suites By Carlson Washington Dulles Airport) cheated me saying my credit card declined and they cancelled my reservation at last moment, I had to find alternate arrangement. Fortunately I got this hotel but a smoking room. Since I am allergic to smoke, I was so tensed to stay in that room. But...

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Helpful?
Thank Prijy G
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

We appreciate you taking the time to share your experience. It is great to see you were well accommodated at the last minute and that you were not bothered by the smoking room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 23 November 2016 via mobile

I personally love this place. I have been for two weeks and. Planning on staying another two weeks . I read the comments before and was a little iffy about staying here . So I checked for the weekend of Halloween . Loved and decided to stay awhile . I checked in for my weekly stay and met Tammy amazing...

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Helpful?
Thank piper y
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for sharing your experience with us. We really value your great feedback about the staff and how friendly and welcoming they are. We are always happy when we can provide a “home away from home” experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay...

Reviewed 15 November 2016 via mobile

Never had an issue, they have take away breakfast and the location is very convenient if you want to go to the best part of Reston, take the metro bus or go buy groceries. There are restaurants and banks close by

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Helpful?
Thank PauPau G
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

It is so rewarding to read how well your stay was at our hotel. Your comments about the convenience of our location is much appreciated. We are glad to have provided you with a memorable experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Nashville, Tennessee
Reviewed 14 November 2016

Bed and pillows comfortable, good weekly maid service, fairly nicely furnished (although I was disappointed at the lack of a dishwasher in my "Deluxe" unit). Stayed four months, so I guess that says something right there.

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Helpful?
Thank JimStaudt
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I want to thank you for taking the time to post a review of your stay. We pride ourselves on providing a home away from home experience, so we are happy to hear we met this goal during your stay. Thank you again for your comments. We hope to see you again in the future.

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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Washington, D.C. - Reston

Address: 12190 Sunset Hills Rd, Reston, VA 20190-5840 (Formerly Homestead Studio Suites)
Region: United States > Virginia > Fairfax County > Reston
Price Range: RM393 - RM491 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Reston 2.5*
Number of rooms: 149
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Reston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessibility, Quiet, Food, Public Transportation”
 of 5 bubbles johnsT3682DY, 28 Dec 2016 | Read review
“If you need first floor (no steps), be sure you don't get a room toward the back, where you do have a few steps to contend with”
 of 5 bubbles JimStaudt, 14 Nov 2016 | Read review
“I would not recommend this "hotel"”
 of 5 bubbles Humanfactor, 11 Oct 2016 | Read review
“Maybe upper rooms better”
 of 5 bubbles SRAYM1993, 19 Aug 2016 | Read review
“Does not stand by reservations as placed. Heating/cooling is not occupant friendly.”
 of 5 bubbles carolef228, 1 Aug 2016 | Read review
5 of 5