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Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
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251 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Reviewed 2 weeks ago

I came to VA to visit my girlfriend for Christmas. The service was great, the price reasonable, and the attendants friendly. It felt very homey, and there were multiple food places within walking distance. It's a reasonable distance from the Greyhound station, the Metro, and the Airport, making it easy to make any return trip. I will be checking in...

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Helpful?
Thank John S
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for posting a review of our hotel. We pride ourselves on providing a home away from experience, so we are happy to hear we met this goal during your stay. Thank you again for your review. We truly value your business and appreciate you choosing Extended Stay America.

Reston, Virginia
Reviewed 3 weeks ago

We checked in around 9PM on Christmas Eve. The staff was very attentive: personally explaining where our room was and offering to assist us back our room. Once we got to the room, a quick call the staff requesting assistance was responded to immediately, even thought it was something as silly as us not knowning how to work the thermostat....

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Helpful?
Thank smoorevg
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

We appreciate you taking the time to share your experience. It is good to know you were well accommodated with excellent customer service from our staff and that you enjoyed staying at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Dallas, Texas
Reviewed 7 December 2016

Drug dealers operate from this property. I saw multiple undercover police descend on this property and perform drug raids multiple times during my stay waking me up at 12 a.m. with yelling and violently banging on the drug dealers door.I personally saw muItiple undercover police descend on drug dealers room and I heard the undercover police officers knock violently on...

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Helpful?
Thank 531mel
Thiruvananthapuram (Trivandrum), India
Reviewed 1 December 2016

Since another hotel in Virginia (Country Inn & Suites By Carlson Washington Dulles Airport) cheated me saying my credit card declined and they cancelled my reservation at last moment, I had to find alternate arrangement. Fortunately I got this hotel but a smoking room. Since I am allergic to smoke, I was so tensed to stay in that room. But...

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Helpful?
Thank Prijy G
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

We appreciate you taking the time to share your experience. It is great to see you were well accommodated at the last minute and that you were not bothered by the smoking room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 23 November 2016 via mobile

I personally love this place. I have been for two weeks and. Planning on staying another two weeks . I read the comments before and was a little iffy about staying here . So I checked for the weekend of Halloween . Loved and decided to stay awhile . I checked in for my weekly stay and met Tammy amazing...

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Helpful?
Thank piper y
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for sharing your experience with us. We really value your great feedback about the staff and how friendly and welcoming they are. We are always happy when we can provide a “home away from home” experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay...

Reviewed 15 November 2016 via mobile

Never had an issue, they have take away breakfast and the location is very convenient if you want to go to the best part of Reston, take the metro bus or go buy groceries. There are restaurants and banks close by

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Helpful?
Thank PauPau G
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

It is so rewarding to read how well your stay was at our hotel. Your comments about the convenience of our location is much appreciated. We are glad to have provided you with a memorable experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Nashville, Tennessee
Reviewed 14 November 2016

Bed and pillows comfortable, good weekly maid service, fairly nicely furnished (although I was disappointed at the lack of a dishwasher in my "Deluxe" unit). Stayed four months, so I guess that says something right there.

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Helpful?
Thank JimStaudt
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I want to thank you for taking the time to post a review of your stay. We pride ourselves on providing a home away from home experience, so we are happy to hear we met this goal during your stay. Thank you again for your comments. We hope to see you again in the future.

Las Vegas, Nevada
Reviewed 1 November 2016

Such a lovely place to stay. Staff were so cheerful . Rooms were clean. Close to the Ice Arena for my child's ice skating competition. I would definitely stay there again. Parking was easy. Access to major roads was great. Not a hitch at all.

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Helpful?
Thank Lorraine Y
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

We want to thank you for writing a review of your stay. I truly appreciate your comments regarding the staff being cheerful and you had a wonderful stay with us. Thank you again for you review. We truly value your business and appreciate you choosing Extended Stay America.

Reviewed 18 October 2016

The place needs an upgrade. The layout of the bathroom is less to me desired. Careful standing up off the toilet you'll crack your head on the towel shelf. Room smells. 20 minutes in bed and the first bed bug appeared. Killed 6 and packed my bags and left. DISGUSTING.

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Helpful?
Thank Stanley C
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Your review was recently brought to my attention, and I would like to take a moment to respond. It upsets me to hear that you were not happy with the layout of the room including the bathroom. To address the issue of cleanliness in the room, we have contacted our contractor to immediately handle the situation and to treat it...

Reviewed 18 October 2016

If you're budget sensitive, this place will be the best place. The price is cheap compared to the other facilities around, and the facility is maintained at a par level. There are restaurant options near by with a large Target store right in front of it. Though, the location is not that close to either Dulles airport, Tyson's corner, or...

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Helpful?
Thank Joon Su M
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for sharing your experience with us. We really value your great feedback about the best place for being “budget sensitive” and our convenient location with stores and restaurants nearby. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair Access
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Washington, D.C. - Reston

Address: 12190 Sunset Hills Rd, Reston, VA 20190-5840 (Formerly Homestead Studio Suites)
Region: United States > Virginia > Fairfax County > Reston
Price Range: RM393 - RM750 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Reston 2.5*
Number of rooms: 149
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Reston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessibility, Quiet, Food, Public Transportation”
 of 5 bubbles johnsT3682DY, 28 Dec 2016 | Read review
“If you need first floor (no steps), be sure you don't get a room toward the back, where you do have a few steps to contend with”
 of 5 bubbles JimStaudt, 14 Nov 2016 | Read review
“I would not recommend this "hotel"”
 of 5 bubbles Humanfactor, 11 Oct 2016 | Read review
“Maybe upper rooms better”
 of 5 bubbles SRAYM1993, 19 Aug 2016 | Read review
“Does not stand by reservations as placed. Heating/cooling is not occupant friendly.”
 of 5 bubbles carolef228, 1 Aug 2016 | Read review
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