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Hyatt Place Roanoke

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#10 of 40 Hotels in Roanoke
Certificate of Excellence
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Hyatt Place Roanoke
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457 Reviews from our TripAdvisor Community

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Showing 454: English reviews
Arden, North Carolina
Reviewed 1 week ago

This Hyatt needs work. The room was OK, but worn. TV had a few HD chans, rest were bad. Breakfast was displayed well, but other than the fresh fruit, it was inedible (waffle batter as thick as peanut butter, breakfast sandwich terrible, coffee full of grounds, "fake" eggs tasteless, etc.). Mold in grout in shower. Bed short of pillows and...

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Helpful?
Thank PGinNC
Myrtle Beach, South Carolina
Reviewed 1 week ago

Traveled to Roanoke to visit family for New Year. Wanted to stay where we could have dinner and a drink. Although it was advertised as having these things it didn't. Second day of trip elevators went out and we had to walk four flights of steps in and out. We are older adults and this was not easy. Bathrooms are...

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Thank rudy616
Reviewed 2 weeks ago

I recently had a long stay for the Holidays at this hotel and enjoyed our time there. I felt the bed and room in general was comfortable and staff was quite friendly. The only complaints I had are that restroom was quite small, making getting out of the shower while maneuvering the door and toilet a challenge; also many of...

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Thank Dessimus
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

We are still working on the TV situation! Hope to have it resolved soon!

Charlotte, North Carolina
Reviewed 2 weeks ago

We were very pleased with our experience at the Hyatt Place in Roanoke. While traveling home from the northeast I looked up options on trip advisor that were along our path, included breakfast and had an indoor pool for the kids. Perfect fit, priced right.

Review collected in partnership with Hyatt Hotels
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Thank Kim C
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Hope to see you again soon!

Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Joseph A
Lewisburg, Ohio
Reviewed 2 weeks ago

Rooms starting to look worn, mold in shower grouts. Have stayed here several times starting to go down hill a little. Over all love Double Tree hotels for room sizes. Very friendly front desk staff...

Review collected in partnership with Hyatt Hotels
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Thank A8944HBwilliamc
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

I am checking grout as a result of your comment. I am sorry that we disappointed you!

Reviewed 3 weeks ago via mobile

The bed sheet was crinkled and made me itchy all night. When I called before our hiking trip, the front desk promised to get everything changed! Guess what? 4 hours later, we all tired, when all we wanted is jump into bed take a nap, it was still the way we left it in the morning. I called front desk...

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Thank Lucy L
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

I am so sorry - I assure you that this is not our usual level of service and I will try to see how we failed you through our service recovery log.

Reviewed 3 weeks ago via mobile

The accommodations were wonderful. The room has an actual corner couch which made for wonderful seating while waiting for everyone getting ready to go. The beds were very comfortable. The room was clean despite the fact that I assume it allowed dogs. And dogs...so many staying here ( all very quiet and polite). Breakfast was not extraordinary but palatable. Not...

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Thank mother thetesa
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Thank you so much! We truly love our pet guests (and their humans too) and hope to see you again when your travels bring you back to Roanoke.

Hagerstown, Maryland
Reviewed 4 weeks ago via mobile

My best friend and I stayed the weekend. We had a room with two doubles. The room also had an L shaped couch, desk and a large flat screen TV. The only thing missing was a microwave as we had the refrigerator, sink and coffee maker. Breakfast was fine and the staff were very nice.

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Helpful?
Thank idamariehegg
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Thank you so much for the review! Bestie trips are the best and we are glad that you chose to stay with us!

Little Rock, Arkansas
Reviewed 13 December 2016

Rooms need microwave ovens and freezer compartment in fridges. Otherwise, nice rooms. Evening Manager told me to use downstairs lobby microwave and how I should microwave my food in plastic container when it could be unhealthy for microwave use.

Review collected in partnership with Hyatt Hotels
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Thank 4Brook
Lynne L, General Manager at Hyatt Place Roanoke, responded to this review

Hyatt does not allow microwaves in the rooms and I apologize! We are to only offer the service in the lobby.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Great location at Valley View Mall; 2 miles from the airport, 5 miles from downtown Roanoke & 25+ restaurants within a 1 mile. Complimentary shuttle service within a 5 mile radius; including the airport.All rooms are suite style with living & sleeping areas, sofas, 42" HGTV, Free high speed WiFi throughout the hotel. Large indoor heated pool & fitness center. Complimentary hot breakfast. ... more   less 

Additional Information about Hyatt Place Roanoke

Address: 5040 Valley View Blvd NW, Roanoke, VA 24012-2038 (Formerly AmeriSuites)
Region: United States > Virginia > Roanoke
Price Range: RM518 - RM719 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Roanoke 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke
Hyatt Roanoke
Roanoke Hyatt
Hotel Style:
#6 Business Hotel in Roanoke
#9 Romantic Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Roanoke staff and other travellers.
5 questions
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Questions? Get answers from Hyatt Place Roanoke staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are older, stay on first floor.”
 of 5 bubbles rudy616, 5 Jan 2017 | Read review
“Avoid this hotel.”
  • Blanket Stained
 of 5 bubbles jenniferkM9739JT, 29 Nov 2016 | Read review
“Recommend to stay above ground floor level”
 of 5 bubbles brucebV436QC, 21 Nov 2016 | Read review
“make sure you bring your own towels”
 of 5 bubbles 57joev, 14 Nov 2016 | Read review
“Request a room away from the elevators for quiet”
 of 5 bubbles LuvHunter, 20 Sep 2016 | Read review
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