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Comfort Inn Smith Mountain Lake

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56 Reviews from our TripAdvisor Community

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Showing 56: English reviews
National Park, New Jersey
Reviewed 26 August 2016

My wife and I visited this hotel when in Rocky Mount. We had a very easy check in and a very nice King room. Our beds were comfortable. The room was clean as was the bathroom. Decent breakfast area. The only problem we had here was the Internet would not work. We did not use the pool. Very friendly and...

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Helpful?
Thank JoeSchwartz
Elkton, Virginia
Reviewed 17 August 2016

Signage would be helpful when trying to figure out which way to go to your room. Hallway smelt musty but was pleasantly surprised how cleaned and refreshed the room was. Bed was very comfy. Loved the water pressure in the shower. The toilet was very slow at flushing. Would be nice to know who cleaned the room so we know...

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Helpful?
Thank candy0008
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay. I apologize for the musty smell you encountered while visiting our hotel, but I am happy you found our hotel clean and comfy. Leaving some butter out of the fridge to thaw is probably a great idea and we'll consider that change, but all-in-all sounds like you...

Reviewed 4 July 2016

Older building. OK for overnight stay. Staff not very friendly but not rude either. Parking was easy. Clean room. Breakfast was typical but ok. Fairly good location, right off interstate. Not really much to say except typical cheap hotel.

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Thank Vicky C
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay. But, it doesn't look like we "knocked your socks off" with our service, and that is really our goal. We apologize for not meeting your expectations. Our goal is that each guests receive friendly service, a clean and comfortable room, a great breakfast, and feel as if...

Kannapolis, North Carolina
Reviewed 2 June 2016

Check in was quick and easy. Nice large king room. The room was clean and comfortable except the bathroom could use a little extra care. The skid strips in the bathtub were all moldy which was a turn off. The shower curtain is so long it just lays in the tub water. Liked the nice thick and large towel unlike...

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Helpful?
Thank RaceGirl524
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

First, thank you for providing us feedback about your recent stay with us. I want to apologize for not meeting your expectations and your comments have been shared with our staff and corrections made to non-slip strips in the bathtub and shower curtains are being adjusted. We strive to provide each guest with a great stay and anything short of...

Blue Ridge, Virginia
Reviewed 24 May 2016

We stayed in a king non smoking room. It was larger then we expected. Very clean with lots of towels and hot water. Bed was comfy but pillows were horrible. You should bring your own. The front desk check in clerk was not very friendly, almost to the point of being rude. If you can get past her, it is...

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Helpful?
Thank Deb W
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

We're glad you were happy with the over-sized king room you stay in with us. And I'm glad it was clean and comfy for you. We work daily to develop our staff and professionalism. Our desk staff should be friendly and courteous at all times and we will make changes when a person cannot deliver that service. We're also glad...

Glenville, West Virginia
Reviewed 19 May 2016

Clean and quiet. Big room at a competitive price. Trip to visit family, so didn't spent a great deal of time in the room, but I'll remember to book this for my next trip. Nothing bad to say about service, facility, or price.

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Thank GolfWV
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

We hope your trip here to see family was a great one and we're glad you found our rooms comfortable, clean and a good value. We look forward to seeing you here again soon!

Cranesville, Pennsylvania
Reviewed 10 May 2016

I work at a hotel in Pennsylvania so when I stay at a hotel I am looking for things good or bad. I look for good things I can take back and implement at our hotel. I also look for bad things to help the hotel I am staying at as a guest. This hotel completely blew me away! Their...

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Thank SimplyVJC
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I really enjoyed our conversation and thank you for the wonderful review. Our staff meets on a daily basis to discuss how we can better our service and our hotel in an effort to give our guests a great experience. Our goals are simple and straight forward. Clean rooms, comfortable beds, well maintained rooms, and a hearty breakfast, delivered by...

Sylvania, Ohio
Reviewed 3 May 2016

Got there about 9:30PM after a long day driving. The woman at the desk was very unfriendly, almost to the point of being rude. She gave us a room that had not been cleaned or bed made up from the last guest. When we went back to the desk she did give us a different room. Bed was clean, but...

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Helpful?
Thank kkss314
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I want to apologize for not meeting your expectations. After being on the road all day, the last thing you want is someone who is unfriendly checking you into our hotel. Staff development is crucial to our business and if one member of staff cannot deliver, we will make a change. I also apologize for the cleanliness of your room....

Egg Harbor Township, New Jersey
Reviewed 18 April 2016

my family and i had 3 rooms for 3 nights- the rooms were not visited my housekeeping at all- had to go to the front desk for towels and trash bags to clean our own room- finally the 3rd night the front desk clerk changed the bedding because there was a 5 month old with us and he spit up...

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Helpful?
Thank Judith H
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I want to apologize for not meeting your expectations. It is our goal to provide each and every guest an excellent experience. It is our responsibility to have met your expectations in housekeeping and breakfast. Our staff should be friendly and professional and sensitive to your needs. We have shared your concerns with the entire staff, our corporate office and...

Hillsville, Virginia
Reviewed 12 March 2016

We were in town for a high school competition , we made our reservations with Jerry !!! He could not have been any easier or nicer to do business with !!! The room was great ... Jerry and his staff treated us so well !! The Lady who takes care of breakfast was also very sweet to us !!! We...

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Helpful?
Thank 541scott
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

It is always a pleasure to hear from our guests. And we're so glad your experience was great! We pride ourselves on providing excellent service, clean rooms, and a great breakfast to all our guests. Our friendly and professional staff should provide you a warm welcome to our hotel delivered with a smile. And, when it's time to leave, we...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Comfort Inn Smith Mountain Lake

Address: 1730 N Main St, Rocky Mount, VA 24151-6365
Region: United States > Virginia > Rocky Mount
Price Range: RM341 - RM510 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Smith Mountain Lake 2.5*
Number of rooms: 61
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Also Known As:
Comfort Inn Smith Mountain Lake Hotel Rocky Mount
Comfort Inn Rocky Mount
Rocky Mount Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Smith Mountain Lake staff and other travellers.
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Virginia Beach, Virginia
6 months ago

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Questions? Get answers from Comfort Inn Smith Mountain Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our up stairs room was very quiet !! Just park the car and walk next door for dinner !!!”
 of 5 bubbles 541scott, 12 Mar 2016 | Read review
“Stay somewhere else!”
 of 5 bubbles BigEddie46571, 25 Aug 2015 | Read review
“NEVER EVER COME HERE I AM NOT EVEN JOKING. and don't take a room unless it is nonsmoking in the nonsmoking corridor.”
 of 5 bubbles 271jal, 29 May 2015 | Read review
“We arrived after 7 pm and wanted to eat at a local restaurant, Ippy's across the parking lot was crowded so we ventured into town. By 7:30 there was very little choices local dining that was in close proximity. Ippy's seemed to be a popular choice and had good reviews so if you are planning ahead you want to make reservations.”
 of 5 bubbles my3boys1990, 15 Feb 2015 | Read review
“Question carefully regarding whether it has been a smoking room. The place is overwhelmed with the smell.”
 of 5 bubbles GayeD_13, 24 Jan 2015 | Read review
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