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Comfort Inn Smith Mountain Lake

Booking.comUS$72*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Comfort Inn Smith Mountain Lake
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60 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn Smith Mountain Lake
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Showing 60: English reviews
Cranesville, Pennsylvania
Reviewed 10 May 2016

I work at a hotel in Pennsylvania so when I stay at a hotel I am looking for things good or bad. I look for good things I can take back and implement at our hotel. I also look for bad things to help the hotel I am staying at as a guest. This hotel completely blew me away! Their...

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Helpful?
Thank SimplyVJC
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I really enjoyed our conversation and thank you for the wonderful review. Our staff meets on a daily basis to discuss how we can better our service and our hotel in an effort to give our guests a great experience. Our goals are simple and straight forward. Clean rooms, comfortable beds, well maintained rooms, and a hearty breakfast, delivered by...

Sylvania, Ohio
Reviewed 3 May 2016

Got there about 9:30PM after a long day driving. The woman at the desk was very unfriendly, almost to the point of being rude. She gave us a room that had not been cleaned or bed made up from the last guest. When we went back to the desk she did give us a different room. Bed was clean, but...

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Helpful?
Thank kkss314
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I want to apologize for not meeting your expectations. After being on the road all day, the last thing you want is someone who is unfriendly checking you into our hotel. Staff development is crucial to our business and if one member of staff cannot deliver, we will make a change. I also apologize for the cleanliness of your room....

Egg Harbor Township, New Jersey
Reviewed 18 April 2016

my family and i had 3 rooms for 3 nights- the rooms were not visited my housekeeping at all- had to go to the front desk for towels and trash bags to clean our own room- finally the 3rd night the front desk clerk changed the bedding because there was a 5 month old with us and he spit up...

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Helpful?
Thank Judith H
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I want to apologize for not meeting your expectations. It is our goal to provide each and every guest an excellent experience. It is our responsibility to have met your expectations in housekeeping and breakfast. Our staff should be friendly and professional and sensitive to your needs. We have shared your concerns with the entire staff, our corporate office and...

Hillsville, Virginia
Reviewed 12 March 2016

We were in town for a high school competition , we made our reservations with Jerry !!! He could not have been any easier or nicer to do business with !!! The room was great ... Jerry and his staff treated us so well !! The Lady who takes care of breakfast was also very sweet to us !!! We...

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Helpful?
Thank 541scott
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

It is always a pleasure to hear from our guests. And we're so glad your experience was great! We pride ourselves on providing excellent service, clean rooms, and a great breakfast to all our guests. Our friendly and professional staff should provide you a warm welcome to our hotel delivered with a smile. And, when it's time to leave, we...

Fancy Gap, Virginia
Reviewed 12 March 2016

Had a nice stay at Comfort Inn Smith Mountain Lake. Jerry, the manager was very nice and accommodating. We were in town for a school competition and Jerry, along with his staff, took great care of us. The rooms were clean and the breakfast had lots of items to choose from. Also after driving several hours, it was nice to...

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Helpful?
Thank Amy S
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

It is our goal and responsibility to make your stay a great experience. Thank you for providing us feedback about your recent visit with us. School athletic and academic competitions bring many people to our area and we partner with the local schools to provide accommodation to visiting teams and parents. We're proud of our community and honored that we...

Lexington, Kentucky
Reviewed 8 March 2016

Well pleased for the money,in fact,have spent twice as much for same or less.One thing...the room heat/air actually worked correctly cycled on and off and didn't raise hell, running like most I have been around.Few maintenance issues ..commode didn't flush,had to hold handle down,and sink faucets was hooked up backwards ( room 102) . The lady taking care off breakfast...

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Helpful?
Thank william p
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for allowing us to provide you accommodations while you were in the Rocky Mount area. We appreciate your feedback on the maintenance issues. They have been resolved and so have your issues with breakfast. Our goal is to provide each of our guests with a great stay, a good night's sleep, and hearty and healthy breakfast. I'm glad...

Leesburg, Virginia
Reviewed 7 March 2016

Checked in on 3-4-16 for a 2 night stay. Check in was good no problems there. The room was clean and big. I had a room with 2 beds. The room had a sitting chair and a desk with chair. The free wifi worked good. The breakfast had eggs. sausage one day and bacon the next. Both days there was...

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Helpful?
Thank dec1000
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you! We appreciate your feedback about your recent stay. We're glad you loved our breakfast and had a great experience with us. We expect super service to be delivered to you by a friendly, smiling and professional staff and that you receive a clean room, comfortable bed, and a hearty breakfast each and every day. We hope that when...

Bryans Road, Maryland
Reviewed 29 November 2015

Visting for the Thanksgiving weekend, had a very pleasant two night stay. Check-in was fast and friendly. Reserved a king suite, room was clean, television, heating/cooling unit worked well. Bathroom was clean as well. Although updated fixtures should be considered by management, they all worked well. The king bed was very comfortable, and the hotel seemed very quiet and accounted...

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Helpful?
Thank tryto82
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you so much for taking time to provide us feedback about your recent stay with us. We appreciate the feedback and use it to make our services to our guests better. Our goal is for each guest to receive great service from a friendly, knowledgeable staff, a clean guest room, and a hearty breakfast. Again, thank you and we...

Brockport
Reviewed 17 November 2015

Wàs booked at this hotel by a friend, the staff are very friendly, and sweet. was up at all hours, and we would get a warm smile from the staff no matter what the time. If I am ever in Rocky mount Virginia again will definitely book this hotel. Thank you. Very clean and nice.

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Helpful?
Thank Tammy D
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay. Amazing is how we want all our guests to feel when they leave our hotel. We have a goal of making sure everyone gets a great nights sleep, in a clean and comfortable room, and wakes up to a hearty breakfast. Staff should also be friendly, professional...

Warren, New Jersey
Reviewed 26 August 2015

Checked in very late, so didn't have time to consider anything else, or we would have. Room was absolutely FILTHY! One bed had lipstick stains on the sheets, the other had blood stains. We complained, and front desk clerk handed us new sheets! (change them yourself if you don't like the ones on the bed!). There was garbage on the...

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Helpful?
Thank BigEddie46571
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for providing us candid feedback about your recent stay. We apologize for not meeting your expectations. Your comments have been shared with the entire staff and through our organization. We deal with our issues and resolve problems as they arise. Our goals are simple. We want to provide each guest with a clean room, a comfortable bed, and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Comfort Inn - Smith Mountain Lake is a completely renovated 61-room hotel located in Rocky Mount, Virginia. We offer a hot extended continental breakfast, free- wifi throughout the hotel, a local daily newspaper, and a new fitness center and outdoor seasonal pool. We're building a gazebo for guest convenience to open in May 2017. We have free parking and lots of truck parking is available. ... more   less 

Additional Information about Comfort Inn Smith Mountain Lake

Address: 1730 N Main St., Rocky Mount, VA 24151-6365
Region: United States > Virginia > Rocky Mount
Price Range: RM316 - RM670 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Smith Mountain Lake 2.5*
Number of rooms: 61
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Also Known As:
Comfort Inn Smith Mountain Lake Hotel Rocky Mount
Comfort Inn Rocky Mount
Rocky Mount Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Smith Mountain Lake staff and other travellers.
1 question
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Virginia Beach, Virginia
over a year ago

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Questions? Get answers from Comfort Inn Smith Mountain Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel is fairly noisy.”
DrDemocracy, 11 Mar 2017 | Read review
“Our up stairs room was very quiet !! Just park the car and walk next door for dinner !!!”
541scott, 12 Mar 2016 | Read review
“Stay somewhere else!”
BigEddie46571, 25 Aug 2015 | Read review
“NEVER EVER COME HERE I AM NOT EVEN JOKING. and don't take a room unless it is nonsmoking in the nonsmoking corridor.”
271jal, 29 May 2015 | Read review
“We arrived after 7 pm and wanted to eat at a local restaurant, Ippy's across the parking lot was crowded so we ventured into town. By 7:30 there was very little choices local dining that was in close proximity. Ippy's seemed to be a popular choice and had good reviews so if you are planning ahead you want to make reservations.”
my3boys1990, 15 Feb 2015 | Read review
5 of 5
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US$72* /night
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Prices are for 1 room, 2 adults
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