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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

102 reviews
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Traveller (31)
Room & Suite (18)
Dining (4)
Overview
  • Excellent41%
  • Very good26%
  • Average17%
  • Poor9%
  • Terrible7%
Travellers talk about
“pancake machine”(4 reviews)
“room was clean”(11 reviews)
“first floor”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (102)Write a Review
There are newer reviews for Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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27
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LanguageEnglish
39
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8
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All reviewspancake machineroom was cleanfirst floorroad noiseonly stayed one nightthe hotel staffsofa bedthe staff was friendly and helpfulthe breakfast areagreat place to stayfresh fruitbusiness tripwould definitely stay here againindoor poolmartinsvillecollegenj
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21 - 25 of 101 reviews
Reviewed 13 March 2017 via mobile

Overall I want to begin with positive and understand that any of the negatives could easily be improved with better management and quality control. We are presently still staying at the hotel until Monday March 6th and checked in Friday March 5th. We were placed...More

2  Thank Linda L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 28 March 2017

Hi Linda L, Thank you for your recent stay and for taking the time to write a review of our hotel.Allow me to apologize for any inconvenience you may have experienced due to the overall level of service you have received. We always strive to...More

Reviewed 1 March 2017

The Holiday Inn Express in Rocky Mount, VA will surprise you. Two hotel workers at the front desk made the visit very very special. Bonnie was the main person who made our stay exceptional as she is Sweet as Pie! I never met a more...More

1  Thank JeromeAvalon_NJ
Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 9 June 2017

Thank you taking the time to submit a review. I absolutely enjoy receiving reviews like these. Bonnie is an exceptional employee an asset to this hotel. I am glad to hear that you enjoyed everything about your experience, and we look forward to having you...More

Reviewed 6 February 2017 via mobile

The room was clean and set up well. The staff was friendly and helpful with area tips. A nice breakfast selection in am. The breakfast sitting area is large. Sofa bed was ok , not the best but not the worst. There is a computer...More

Thank Dot C
Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 9 June 2017

Thank you for taking the time to submit a review. I am delighted to hear that you enjoyed everything about your experience, and we look forward to having you as our guest again in the future! Regards, Jeffrey Parker General Manager

Reviewed 16 January 2017

I stay at Holiday Inn each time I visit my home town traveling from Florida. The Holiday Inn is currently under renovations but the hotel staff and Manager made certain that my stay was exceptional as always. They are always going the extra mile to...More

Thank Amari89
Response from Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 17 January 2017

Just wanted to say thank you for your review. All of the staff here at Holiday Inn Express in Rocky Mt., Va. work hard to give our customers the best stay possible. Hope to see you soon. Thanks, Donna

Reviewed 6 September 2016 via mobile

This was the second time I have stayed at this hotel on my way to Myrtle Beach. Both times I have found the staff to be friendly, and helpful. The rooms have been very clean, and the breakfast very good. Hotel is conveniently located off...More

Thank Ciro M
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$102 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (31)
Room & Suite (18)
Dining (4)
Pool & Beach (1)
Questions & Answers
Ask a question
tcjeffers
20 August 2017|
AnswerShow all 2 answers
Response from HIERockyMountSML | Property representative |
Thank you for bringing this to our attention. The necessary corrections have been made. We apologize for any inconvenience this may have caused you.
1
Vote
JeromeAvalon_NJ
15 February 2017|
AnswerShow all 2 answers
Response from Dot C | Reviewed this property |
No issue for this
0
Votes
Room Tips
"Rooms facing the rear may have a bit less road noise."
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"Stay on 3rd floor!! No noise from rooms above."
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"First floor facing the parking lot."
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"Don't expect an actual suite."
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