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Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

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Holiday Inn Express Hotel & Suites Rocky Mount\/Smith Mtn Lake
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79 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
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Showing 78: English reviews
The Villages, Florida
Level Contributor
364 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 24 April 2015

Stayed 4/20. Rocky Mount, VA is a smaller city and the hotel is on the main road through town. Parking is adequate. Our check in was friendly and professional and the room was clean, comfortable and well maintained; however there was no fridge/MW. Free Wi-Fi was available and worked well. There is also a guest laundry which we used. Applebee's... More 

Helpful?
1 Thank Jerry C
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you very much for your review. I am glad that you were pleased with the staff during your stay with us. I am sorry that your room did not have a fridge. All of our Suites and Executive rooms do have a microwave and refrigerator and all of our rooms will include a microwave and refrigerator after our room... More 

Westminster, Maryland
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 April 2015

Drove down from Maryland for a weekend of NASCAR racing and this hotel was one of the few (in my opinion) that wasn't raising the rates for the race. The drive to the track was only 30 minutes and we considered that a good option. The lady at the front desk was VERY friendly and got us checked in early... More 

Helpful?
1 Thank WCuffley
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for taking the time to write your positive review about our hotel! We love our NASCAR fans and we look forward to seeing you guys 2 times each year. Even though we are very busy during that time everyone just seems to be enjoying themselves so much that it just seems to be like a reunion than anything... More 

London, Canada
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 January 2015

My wife and I were away and visiting the area for the NASCAR event in Martinsville. Our check in for Friday was interesting. The first 2 rooms were totally unacceptable. Very musty smell along with a thick tobacco smoke odor. There was no way the we'd be able to stay there if those were our only options. We are non... More 

Helpful?
3 Thank JayRay61
Hotel Manager I, Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for taking the time to share your experience with us. I am very sorry that you were inconvenienced during your stay with us. We have converted our hotel to be a 100% Smoke Free facility and this has made a tremendous difference with the air quality of our property. Thank you again for bringing these items to our... More 

Travellers are raving about these Rocky Mount hotels

Norfolk, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 December 2014

Stayed at Holiday Inn Express at Rocky Mount, VA Sunday, Dec 14th in a pre-paid room and Holiday Inn Express charged me a second time for the room. The desk clerk told me she didn't charge me again but that was not the case. Now I'm in limbo trying to get my money back. Is this considered theft? The room... More 

Helpful?
3 Thank Geomantic
Latoya W, Front Office Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

I would like to say thank you for staying with us and I do apologize that you did not have a pleasant stay. Your card has been credited back so you should be seeing that credit soon. We do encourage our guest to book directly through the hotel or on the ihg.com website because you do have more flexibility of... More 

VA
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 December 2014

Nice hotel, clean with lots of nice little touches. Friendly and accommodating staff. Very good breakfast selection with hot options and a one button - fresh pancake machine. Beds might be a little too soft for some, but just right for others.

Helpful?
5 Thank Ortin
Eastover, South Carolina
Level Contributor
133 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 October 2014

We spent two nights here on Oct. 21 & 22, 2014 and this hotel does not compare to other Holiday Inn Express hotels we have stayed at. The building exterior is bland, the interior needs updating, the furniture in the rooms looks real cheap. The room I stayed in smelled, the carpet had a trail of blood stains on it,... More 

Helpful?
3 Thank Howard K
Cleveland, Ohio
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 September 2014

Fantastic check in experience, friendly staff in the afternoon. Good breakfast with many options...cereal, sausage, bacon, bagels, etc. Very well situated amongst shopping and dining options. The room was good, a/c was great, mattresses were a little too soft for my liking but comfortable. All in all a very good experience. If you are from the north, be sure to... More 

Helpful?
1 Thank jewelcellar
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the wonderful comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As you mentioned our hotel is close to shopping and dining options. I am glad to hear that you enjoyed the Holiday Inn Express Start breakfast to start your day out. More 

Norfolk, Virginia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 September 2014

Great staff and good hotel location. Easy to get to the college from there and not to far away. Convenient to all types of restaurants. The staff is very knowledgeable about all of the locations you might be looking for and seems to be the hub for all Ferrum College parents!

Helpful?
1 Thank JJ0925_13
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. I hope you had enjoyed your visit to Ferrum College and Rocky Mount. More 

Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 August 2014 via mobile

The room was fairly average. Just your typical chain hotel room. Complimentary breakfast was good. Plenty of options in terms of both hot and cold food. Never got a chance to check out the pool or other facilities, as I was only there for one night.

Helpful?
Thank sweeney72492
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for the great comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. As an experienced traveler, you understand how important a clean, comfortable room and friendly staff are. We take great pride in our hotel and are happy to hear that your stay was pleasant and that we met your expectations. I am... More 

Fairfax, Virginia
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 July 2014

This was one of the worst hotels. the AC didn't work, the room smelled and they really need to upgrade the rooms. the bed was horrible. The lady in the breakfast area wouldn't even greet you and seemed angry. I will never stay in this hotel again. You are better off staying in Roanoke than this place. It's really bad.

Helpful?
1 Thank drivingmylifeaway
Kathleen H, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We will address these points. We are confident the necessary adjustments will be made, in order to ensure... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come enjoy the beautiful new Rocky Mount Holiday Inn Express Hotel & Suites located right off US 220 and Route 40. A 20 minute scenic drive will take you to the beautiful Smith Mountain Lake. We are located minutes from MW Windows, Carilion Franklin Memorial Hospital, and other area businesses. A short 30 minute drive down 220S will lead you to Martinsville and for the race fans the Martinsville Speedway. A 20 minute drive on 220N will lead you to Roanoke Virginia. Ferrum College is about 10 minutes away making us a perfect place to stay for a parents weekend or a visit to the college. Offering both standard rooms with a king or 2 queen beds and suites we are sure to have a room to please every traveler All rooms have hairdryers, iron/board, coffee makers, speakerphones w/voice mail and free high speed Internet access. Relax and unwind in our indoor pool, whirlpool or exercise room featuring Nautilus equipment. We take pride in our guest service and quality. When staying in Rocky Mount Virginia, stay at the Holiday Inn Express Hotel & Suites. We look forward to seeing you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

Address: 395 Old Franklin Tpke, Rocky Mount, VA 24151
Region: United States > Virginia > Rocky Mount
Price Range: RM420 - RM554 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Rocky Mount/Smith Mtn Lake
Holiday Inn Rocky Mount
Rocky Mount Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“AVOID third floor - no water pressure (hot or cold)”
 of 5 bubbles SoftballGuy247, 21 Apr 2016 | Read review
“All rooms are nice and QUIET! Even the rooms that face the road. I always prefer rooms on the top floor (3rd floor is top here).”
 of 5 bubbles monay_12, 10 Apr 2016 | Read review
“Make sure they don't put you on first floor across from equipment/machine room. Very loud!”
  • Stained lamp shade
  • Shiny, crusty mystery stain between bed/tv area
  • Broken battery cover on TV remote
  • Someone else's dirty sock found under desk
  • This was not a stain on towel.  It was some type of brown flakes on clean towel.
 of 5 bubbles ls0403, 13 Dec 2015 | Read review
“Higher floors are quieter.”
 of 5 bubbles darkchick, 16 Oct 2015 | Read review
“Stay on the first floor, it will make your trip to the breakfast bar faster. Rooms on the backside seem quieter too.”
 of 5 bubbles WCuffley, 21 Apr 2015 | Read review
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