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Holiday Inn Express Hotel & Suites Salem

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#4 of 14 Hotels in Salem
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Holiday Inn Express Hotel & Suites Salem
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290 Reviews from our TripAdvisor Community

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Showing 290: English reviews
Reviewed 1 week ago via mobile

The wife and I stayed there Saturday night November 26, 2016. We had a room with 2 queen beds. The room and bathroom were very nice and well maintained. A variety of 4 pillows are on each bed with varying degrees of firmness. A small Keurig coffee maker is in each room. For the most part we were very pleased...

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Helpful?
Thank Ed K
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience with us about your recent stay. We are pleased to know that your stay with us was good and you were pleased with the accommodations we have to offer. I am very sorry for the issues you did speak of with the refrigerator and thermostat. I will assure you they...

Charlotte, North Carolina
Reviewed 3 weeks ago

We enjoyed our stay at this hotel, staff was friendly and helpful. Breakfast was as expected for a a Holiday Inn. We will be back. Plenty of parking for larger vehicles. The only restaurant that is walk-able from the property is Burger King.

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Helpful?
Thank Jeff M
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to respond to our guest survey. We are delighted to know that your stay with us was great and that you enjoyed the breakfast as well. Thank you for the nice comments about our staff. We appreciate your feedback and hope to see you again soon. Thank you,

Shawsville, Virginia
Reviewed 3 November 2016 via mobile

Everyone was so nice and the rooms were very clean.I will be coming back again.The manager sherry sheets was great,she went above and beyond to make sure everything went smooth with my visit.thank you

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Helpful?
Thank Rhonda L
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for sharing your experience with us. We were delighted to have you stay at our facility and certainly hope to see you again soon. We are delighted your stay was great. Thank you for the nice comments about our staff and property. We appreciate your business and we look forward to having you stay with us again. Thank...

Elizabethtown, Pennsylvania
Reviewed 30 October 2016 via mobile

We stayed here one Saturday night on our drive home from Florida. We had booked ahead and were glad we did as the hotel was sold out. It seems like there are races in the area and all the hotels book up. The room was very comfortable and clean as was the rest of the hotel. Staff was very friendly....

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Helpful?
Thank Gayle M
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience with us about your recent stay. We are delighted that your stay was great and you found our property to be clean and comfortable for your needs. We appreciate your business and hope to see you again on your next trip to the area. Thank you,

Newmarket, New Hampshire
Reviewed 29 October 2016

Enjoyed our one night stay at this hotel. Front desk acknowledged our IHG spire status and upgraded us to a very comfortable suite. All the staff we encountered were very pleasant. Compliments to the housekeeping staff who take care of the third floor, super nice and helpful folks.

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Helpful?
Thank maryo498
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

We are excited to hear back from you about your recent stay with us. Its great that your stay was great. I'm very glad you enjoyed the suite you were upgraded to. Thank you for the nice comments about our staff. Here at the Holiday Inn Express in Salem VA we want to make sure all of our guests have...

Reviewed 28 October 2016 via mobile

We spent two nights. Checkin was quick and everything about our stay was perfect. Room 309 was close to the elevator but never heard any noise. We paid slightly more for a mountain view, which was great. Free breakfast was the normal offering. One employee who need mentioned is the lady working the breakfast on Tuesday, Oct. 25. The pride...

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Helpful?
Thank Richard C
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience with us. We are delighted to know that your stay was great and that you enjoyed the beautiful mountain view that our property has to offer. Thank you for the nice comments about our breakfast staff. Here at the Holiday Inn Express in Salem VA we take pride in all...

Reviewed 21 October 2016 via mobile

Traveling north from South Carolina to Washington Dc. This was a perfect place to stop for the night. Very nicely decorated. Fresh and updated. Fast check in, room was nice. Very quiet. Mattress was a little lumpy but not awful. Average breakfast, very neat and clean. Lots of parking.

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Helpful?
Thank Lori T
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your thoughts with us. We are delighted your stay was great and you found our facility to be fresh and up to date. We appreciate your business and we look forward to having you stay with us again soon. Thank you,

Texas
Reviewed 18 October 2016

Stayed one night after traveling from Tennessee to visit the Salvage Dog's store. Great hotel, beds were very comfortable and staff was very friendly and helpful. Breakfast was very good and for the price we were very happy.

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Helpful?
Thank cawmktg
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your experience with us. We are delighted your stay was great. Thank you for the nice comments about our facility and staff. We appreciate your business and look forward to having you stay with us again soon. Thank you,

Reviewed 9 October 2016 via mobile

I think I've stayed in this hotel 3 times, so I guess I like it. I'm platinum with IHG club and hoped for an upgrade , but none were available. Got the standard room that I booked and it was fine. Good bathroom, two queens, micro wave and good refrigerator, and good tv. No issues with the internet and the...

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Helpful?
Thank george b
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for sharing you experience about your recent stay with us. Its always great to hear back from a guest that stays with us often. Keep asking for that upgrade. If its available we are more then happy to accommodate you. We appreciate your feedback and hope to see you again soon. Thank you, Sherry

Westminster
Reviewed 4 October 2016

Place was overall good. Clean room, good bed. Would have given it 4 stars but check in was slow due to system problems. Toilet would continue to run unless you jiggled the lever and shower curton was uneven.

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Helpful?
Thank chuckland
Sherry S, General Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Thank you for taking the time to share your thoughts with us. We are pleased that your overall stay was good. I am sorry if check in was as not as efficient as it should of been. I will certainly look into the issues you spoke of to ensure a quick and efficient check in for all of our guests....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Dr, Salem, VA 24153-3068
Region: United States > Virginia > Salem
Price Range: RM399 - RM541 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Salem
Hotel Style:
#4 Business Hotel in Salem
#4 Romantic Hotel in Salem
#4 Family Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Salem staff and other travellers.
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Charleston, South Carolina

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Questions? Get answers from Holiday Inn Express Hotel & Suites Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room was very quiet.”
 of 5 bubbles cawmktg, 17 Oct 2016 | Read review
“Good stop over point when traveling”
 of 5 bubbles terryinal, 5 Jun 2016 | Read review
“Ask for a top floor at the ends of the building.”
  • Snow on the mountains
 of 5 bubbles janices47, 23 Mar 2016 | Read review
“Anything not on the first floor.”
 of 5 bubbles maggamuffins, 11 Nov 2015 | Read review
“Ask for a room with a mountain view”
  • View from our room on the second floor
  • View from our room on the second floor
 of 5 bubbles kialono, 22 Oct 2015 | Read review
5 of 5
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