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BEST WESTERN PLUS Richmond Airport Hotel

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414 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Greensboro, North Carolina
Level Contributor
146 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 week ago

We visit this area for roller skating competitions. The facility was rated well on Trip Advisor so we booked one room for one night. This was a very good choice. From the moment we were welcomed by Joy at the reception desk until we were wished "safe travels" by the morning staff, this was a good experience. The price was... More 

Helpful?
Thank mnhicks55
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager More 

brooklyn
1 review
Reviewed 2 weeks ago

Although my stay was only overnight, it was a very good experience. The room was clean and welcoming, the staff was friendly and helpful, and the breakfast was delicious!! I would stay here again!! Great stay!!!

Helpful?
Thank lesleylew
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you.......you are always welcome at our Hotel and we look Forward to your next stay Lorenzo Hinton Sales and Operations Manager More 

Richmond, United States
1 review
Reviewed 2 weeks ago

Very clean, friendly and attentive staff. highly recommended for either business or pleasure. Very clean and well stocked rooms. The breakfast buffet was above the norm, offers a wide variety of choces.

Review collected in partnership with Best Western

Helpful?
Thank D295KFbrendah
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you.......you are always welcome at our Hotel and we look Forward to your next stay Lorenzo Hinton Sales and Operations Manager More 

Rochester, New York
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago

Stayed here for 4 days while attending concerts at the Coliseum. Booked online, which I am uncomfortable doing, I like to see where I'll be especially when am not from the area. What a pleasant surprise! My room was so nice, very clean and quiet. Bed was very comfortable too! The staff were all so friendly and helpful. They greeted... More 

Helpful?
Thank Donna0329
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager More 

Roanoke, Virginia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

I've stayed here multiple times, and I've had a problem two times now where the reservation somehow didn't go through. So, when we got there, we had to wait and go through the whole reservation process again. The first time this happened was a busy weekend, but fortunately there were 2 rooms available. The hotel does not honor the government... More 

Helpful?
Thank Huey L
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

On behalf of the hotel, please accept my apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Hope to see you again soon so that you can experience the improvement and enjoy your time with us in your next visit. Please... More 

1 review
Reviewed 4 weeks ago

my sister was dying in a nearby hospital . My brother and I were paying for rooms for family and friends. The front desk cancelled a reservation for someone who stayed at the hospital and then would not waive the charge and my brother had to drive to the hotel to make another reservation for this person.They would not extend... More 

Review collected in partnership with Best Western

Helpful?
Thank 518maryellenj
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. I am researching this issue and will be giving you a direct call to discuss solutions. Once again I deeply apologize and please be... More 

McCall, Idaho
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

We stayed at this Hotel because we have stayed at if before and found it met our needs. We had an early morning flight and this hotel is very close and has an airport shuttle. The hotel was clean and we had no problems. We were not looking for a resort, but somewhere to stay that was clean and quiet.... More 

Helpful?
Thank drtom100
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you so very much for taking review our hotel we are greatly pleased that you enjoyed your stay. I do deeply apologize that our guest disturb your rest. We are looking forward to seeing you again soon . Lorenzo Hinton Sales and Operations More 

Piedmont, Missouri
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 October 2016

Hotel and rooms very clean and well appointed. The room we had was missing an easy chair--only had one business chair so the 2nd person sat on the bed. Also, the room was small to the point the pathway at the end of the beds was a one way street, Got to be irritating. Breakfast was excellent and employees were... More 

Helpful?
Thank Cheri C
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you.......you are always welcome at our Hotel and we look Forward to your next stay Lorenzo Hinton Sales and Operations Manager More 

Lansing, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 October 2016 via mobile

We were a little way off and called to see if they had a room that could sleep 3 adults in separate beds, they did and it was set up by the time we arrived. Room was clean. The breakfast bar is not to be missed make your own oatmeal, waffles, pancakes, and yogurt sundaes all with lots of toppings.... More 

Helpful?
Thank Cheryl B
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager More 

Manchester, Maryland
Level Contributor
12 reviews
6 hotel reviews
Reviewed 12 October 2016 via mobile

As usual they went out of their way to make sure my stay was wonderful. From check in to check out the staff was superior. Breakfast was very good. Able to make and enjoy pancakes. Staff was wonderful.

Helpful?
Thank Bob N
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you.......you are always welcome at our Hotel and we look Forward to your next stay Lorenzo Hinton Sales and Operations Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Address: 5300 Airport Sq. Lane, Sandston, VA 23150
Region: United States > Virginia > Sandston
Price Range: RM356 - RM440 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Best Western Sandston
Hotel Style:
#1 Best Value Hotel in Sandston
#2 Family Hotel in Sandston
#4 Business Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Richmond Airport Hotel staff and other travellers.
2 questions
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Dasmarinas City, Philippines
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Richmond Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel has connecting rooms, keep in mind if you don't want a connecting door.”
 of 5 bubbles 44hueyl, 7 Nov 2016 | Read review
“We always try to stay away from elevators and ice machines. Neither caused us a problem here.”
 of 5 bubbles drtom100, 1 Nov 2016 | Read review
“First floor was noisy.”
 of 5 bubbles MDtraveller2, 8 Oct 2016 | Read review
“when you make the reservation, make sure to inform the hotel what you expect.”
 of 5 bubbles 996FrankA, 23 Sep 2016 | Read review
“We stayed on the first floor and it was actually very quiet. The only downside is that there is no dressers to put clothes in.”
 of 5 bubbles Pennsylvania15923, 6 Sep 2016 | Read review
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