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Courtyard Richmond Airport

Booking.comUS$99*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$99*
US$99*
US$99*
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Courtyard Richmond Airport
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433 Reviews from our TripAdvisor Community

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Showing 432: English reviews
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Reviewed 2 weeks ago

We stayed at this property to attend the Chris Rock show at Altria Theater in March. My girlfriend and I returned late Sunday night and went straight to bed. When we awoke Monday morning we discovered mildew stained pillow cases were on the bed. When I voiced my concerns to the front desk agent said she would give me points...

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Helpful?
Thank Caleb M
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Dear Caleb, I did ask you to call me so that you and I can discuss this. I am still waiting for you to contact me. Please call me so that you and I can discuss this issue. If I do not answer the phone please ask for the Front Office Manager who is aware of your situation. Regards

Harrisonburg, Virginia, United States
Reviewed 2 weeks ago

The room and the price of the room was moderate. Prior to booking we called the hotel to confirm that they offered free airport parking while we were out of the country for a week. We actually called twice and both times the front desk associate confirmed we could leave our vehicle there for free. Upon arrival the lady at...

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Helpful?
Thank Ryan O
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Dear Ryan O. Firstly, I want to apologize to you for the miscommunication for the delivery of mixed information. Yes it is true that we do charge for Parking at the hotel for long term stay. I would be glad if you called the hotel and tell me about your reservation and I will refund the 35.00 USD to your...

Vanceboro
Reviewed 3 weeks ago via mobile

Wonderful folks. Property is being renovated. All new carpeting and interior furnishings. Very nice. Close to the airport, very convenient. I have stayed here many times over the years and have always had wonderful stays

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Helpful?
Thank jetlag4
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Lots of appreciation for the kind comments. We hope that you did get a chance to see our newly renovated rooms. We are currently finishing the lobby and the Bistro. Please come back and see us. Kind Regards Duncan O Oburu.

Arlington, Virginia
Reviewed 4 weeks ago

This hotel is probably best for families, because it's close to Kings Dominion and the hotel offers a lot of features that are attractive to families. That being said, I was a solo traveler, so all I wanted was a quiet place to sleep. Didn't happen. Too. Much. Noise. Also an elevator was broken, so it took forever for one...

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Helpful?
1Thank Ceelie
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks for your honest feedback regarding your stay with us. We are currently under renovation at the moment and shall be finishing at the end of April. Come and stay with us again and see how we have progressed. Kind Regards Duncan Oburu

Reviewed 4 weeks ago via mobile

I'm a lifetime platinum elite customer and will publicly go on record saying this was a horrible place to stay. Except for one employee (Mr G) no one really gives a rip about their guests. You can tell the employees aren't happy and that translates into a poor customer experience. I could give details but I'll spare you. When I...

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Helpful?
Thank TCamper4
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Mr Camper, I understand your frustrations. Kindly please call me so that I can square this for you once and for all. Please accept my apologies for all that happened. My number is 804-652-0500. Kind Regards and I hope to hear from you soon. Duncan Oburu

Lords Valley, Pennsylvania
Reviewed 23 March 2017

Clean, convenient and good service close to the airport. If you're looking for more than that or an extended stay I would recommend elsewhere just because of the location. Not exactly a beautiful or picturesque area.

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Helpful?
Thank Cathe M
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks Cathe M for your response. You are very right, we as a Courtyard are not built for extended stay. The Residence Inn By Marriott are best built for extended stay, with full size kitchemns and are slightly larger. I do thanks you for taking time to respond. Kind Regards Duncan Oburu.

Virginia Beach, Virginia
Reviewed 16 March 2017

Quick overnight stay as had an early flight in the morning. Front desk was great during check-in; offered advice on restaurants and when to leave for the airport. Had some very good french toast in the morning before check out. Room was fine, no problems whatsoever.

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Helpful?
Thank Dana A
Leominster, Massachusetts
Reviewed 27 February 2017

I stayed here to be close to the airport and because I am a Marriott rewards member. This place needs a major renovation and a new cleaning crew. The walls are thin and noise from adjacent rooms intrudes. The cheap laminate furniture is dated.

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Helpful?
Thank leom5558
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for your honest reply. We are currently renovating the hotel. We are slotted in to finish this renovation by the end of April if we are on schedule, which is very likely at this time. Please pay us a visit and try us out again and give us your feedback again. Kind Regards Duncan Oburu

San Antonio, Texas, USA
Reviewed 14 February 2017

We left San Antonio to go to the Women's March in DC. Had a room at the Courtyard, Richmond for the night of the 20th. Due to stops, etc, we did not arrive until 2 Am on the 21st. The hotel had our keys ready (we'd already payed for our rooms), and we took showers and had a quick rest....

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Helpful?
Thank surelyacollectible
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I appreciate your very kind words. Please come back and visit us when your travels brings you back here. Once again, we thank you for choosing to stay at the Courtyard Richmond Airport, we highly appreciate your business. Kind Regards Duncan Oburu General Manager

Reviewed 29 January 2017 via mobile

Sitting in my bed working on my computer when a strange man talking on his cell phone opens my door and walks right into my room... he was just as surprised seeing me and I was seeing him! The front obviously assigned him the same room. What really surprised me is that no one at the front desk called to...

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Helpful?
Thank sea12hawks
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Sir, I want to take this opportunity to apologize profusely for the very rare unfortunate incident that occurred in my hotel. This is not us. This not the Courtyard By Marriot Richmond Airport. I want you to give me a chance to redeem myself. Please come stay with us again, because I think I do remember who you are and...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Courtyard Richmond Airport

Address: 5400 Williamsburg Rd, Sandston, VA 23150-1222
Region: United States > Virginia > Sandston
Price Range: RM484 - RM784 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Airport 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston
Hotel Style:
#4 Romantic Hotel in Sandston
#5 Family Hotel in Sandston
#5 Business Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Airport staff and other travellers.
2 questions
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baltimore
over a year ago

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Questions? Get answers from Courtyard Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room NOT FACING the highway and away from the elevators.”
Ceelie, 29 Mar 2017 | Read review
“Go to a different hotel”
leom5558, 27 Feb 2017 | Read review
“Balcony on the courtyard is a must”
882philipf, 3 Dec 2016 | Read review
“check how far the hvac vent is from the desk/dresser combo.”
joebobbilly, 24 Oct 2016 | Read review
“away from elevator; front or back was quiet”
markwD1009BD, 23 Sep 2016 | Read review
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Prices are for 1 room, 2 adults
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