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Walking in to the hotel, and being met with the warm smile of Chafa was the highlight of my brief, overnight stay. The hotel was sold out and the two women working in the Bistro in the evening were very stressed by a large group...More
Standard Courtyard layout and service. Nothing to really excite you or nothing to really disappoint you. Staff was friendly enough. Housekeeping was a tad suspect. Not the best location, but close to the airport. Would I stay here again? Probably, due to location.
Response from Duncan O, General Manager at Courtyard Richmond AirportResponded 27 September 2017
I want to thank you for the honesty regarding your stay with us. I want to apologize for the unpleasant part of your stay. I would like you to give us another chance or a call regarding issues with my Housekeeping Department. I want...More
I just checked into this hotel and the first impression is the staff. The woman working the front desk was not at all friendly, she made me feel like I was an inconvenience to her. I got to my room and there was someone's drink...More
Thank Tracy H
Response from Duncan O, General Manager at Courtyard Richmond AirportResponded 11 September 2017
I want to take this opportunity to apologize to you for this treatment that you got at the Front Desk. I am investigating this. I will get to the bottom of this and make sure that this doesn't happen again. This is not the fabric...More
Very close to the airport with 24/7 on demand shuttle service. Front desk clerk very friendly but did not remind me of my 400 bonus points and free drink/snack on check in. Fitness center is small but all the equipment works. Room - saw a...More
Response from Duncan O, Guest Relations Manager at Courtyard Richmond AirportResponded 25 August 2017
My Apologies to you for the inconveniences during your stay. This is not what we are made of. As a Platinum Marriott Rewards member, you need to be reminded and appreciated for your loyalty, luckily the 400 bonus points you are talking about...More
Lobby and room furnishings were updated and current. Very close to the airport. Several restaurants and grocery stores close by. Bathroom was outdated and not 100% clean (floor). But overall a very good place. Front desk receptionist was very pleasant. Check in was quick.
US$111 - US$180 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Romantic Hotel in Sandston
#5 Family Hotel in Sandston
#5 Business Hotel in Sandston
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Richmond Airport Hotel Sandston ,