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We love Residence Inn and this was no exception.
The employees were all very friendly and helpful.
Helpful that they will take you to the metro station and pick you up.
Close to alot of different restaurants.
Great stay as always. I choose this place over others whem I'm in the area. Mostly clean room (little mildew under shelf in shower & tracks of closer door could stand a vacuum) and very comfortable setup. Quite, quaint grounds and property. Awesome and polite...More
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 4 days ago
Thank you for your review. We take pride in our hotel and glad that your stay with us was great! I have noted the cleanliness issues and have addressed them with our team to ensure that this has been corrected.
We thank you again for...More
Very well maintained property. Speedy check in, clean room. Free parking garage, free great breakfast. My only regret is that I only needed to stay one night! Close to the interstate, metro station, and Springfield Mall.
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 5 days ago
Thank you for your review. We truly appreciate your business. We hope to see you again in the future.
(I give an excellent score for the hotel staff mentioned below. The overall rating is average to very good.)
I have stayed at this location at least 4 times. The 2 gentlemen who checked us in on Friday night were very pleasant, welcoming, and willing...More
Response from Roberto P, Manager at Residence Inn Springfield Old Keene MillResponded 4 weeks ago
Dear valued customer,
Thank you for taking the time in writing a review on your recent stay at our location. We are very pleased to know our staff provided you an excellent experience at our hotel and will certainly recognize them for this. We apologize...More
The staff at the desk was always friendly and helpful. They appeared to work as a team every time. The shuttle driver had great recommendations and Mr. Houseman was funny and friendly! I LOVED the perks of free snacks and drinks(non alcoholic and wine) on...More
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 13 April 2018
Thank you for your review of our hotel and the kind words about our staff. We are glad that you found our hotel clean and well maintained. We are lucky to have staff who are accommodating. They will be recognized for their efforts. We hope...More