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Residence Inn Springfield Old Keene Mill

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Residence Inn Springfield Old Keene Mill
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264 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Springfield Old Keene Mill
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Showing 262: English reviews
Central VA
Reviewed 7 April 2015 via mobile

We love the Residence Inn brand, and booked this hotel to be our home base over an extended weekend in DC. A little awkward to get to, but otherwise no issues. The room was immaculate. Quiet. Well taken care of. The staff was super friendly. Breakfast buffet is huge with lots of choices. Laundry room easy to use and well...

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Helpful?
Thank StefCentralVA
nancy p, Front Office Manager at Residence Inn Springfield Old Keene Mill, responded to this review

We are happy you were able enjoy many of our hotel amenities. Our staff strives to provide the excellent service you experienced at our breakfast area as well as in our guest rooms. During your next stay, we hope you are able to utilize our complimentary shuttle to the metro for visiting Washington DC as well. We look forward to...

Alexandria, Virginia
Reviewed 6 April 2015

My stay on March 28, 2015 was just ok. The staff at check-in was very nice, especially Nancy, she was very attentive and friendly. Unfortunately, little "hiccups" along the way made my experience unpleasant, I'll definitely think twice about staying here again. The hotel shuttle to the metro left for another run so the staff called a cab to insure...

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Helpful?
1Thank luvdmb717
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Luvdmb717, Thank you for taking the time give us feedback regarding your stay at the Residence Inn Springfield. I am sorry to hear that the stay was not a positive experience. On behalf of the hotel, I would like to apologize for your stay experience. We take pride in assuring each guests has a positive experience, and I am...

Springfield, Virginia
Reviewed 21 March 2015

Yesenia is always smiling and provides a great service and that's why I stay here. She is very helpful and very attentive to customer needs. I do a lots of traveling and this one place that I have staying in quite a few times

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Helpful?
Thank Abe R
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Hello Abe R, Thank you for taking the time to review our hotel. Yesenia is a wonderful associate and we are so pleased that she makes each of your stays enjoyable. I will share your feedback with the team in today's daily meeting. Thank you for choosing the Residence Inn Springfield as your home away from home each week.

Franklin, North Carolina
Reviewed 18 March 2015

I was overwhelmed by the breakfast buffet. It was awesome. The bed was very comfortable. The view was marvelous. I was overtaken by the qualify of this hotel. I loved it!! The room is stocked with eating utensils and cups. This is wonderful because I didn't have to purchase any utensils when I bought food from a nearby restaurant. It...

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Helpful?
Thank Wendy A
nancy p, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

We are happy you were able enjoy many of our hotel amenties. Our staff strives to provide the excellent service you experienced at our breakfast area as well as in our guest rooms. During your next stay, we hope you are able to utilitze our complimentary shuttle to the metro for visiting Washington DC as well. We look forward to...

Springfield, Virginia
Reviewed 14 February 2015

Finally, a decent place to stay in central Springfield! This location has it all - plenty of restaurants and shopping within walking distance. The staff at the hotel is great, the rooms are Residence Inn quality, and the location can't be beat for convenience to everything. The breakfast was about what you'd expect at a Residence Inn, and the fitness...

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Helpful?
Thank Military_Traveler11
nancy p, Front Office Manager at Residence Inn Springfield Old Keene Mill, responded to this review

We are happy you were able to experience the restaurants and shopping center within walking distance. Our staff strives to provide the excellent service you experienced at our breakfast area as well as in our guest rooms. During your next stay, we hope you are able to utilize our complimentary shuttle to the metro for visiting Washington DC as well....

Vienna, Virginia
Reviewed 12 February 2015

My family has been displaced from their home due to a house fire for an extended period of time. Let me start off by saying this should never have to happen to anyone and that it's truly tragic to be displaced from your home due to a house fire. But miracle does happen and no one was hurt in the...

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Helpful?
Thank 1911jaey
nancy p, Front Office Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Thank you so much for staying at the Residence Inn Springfield and providing such a wonderful feedback. As you mentioned we treat everyone like our family. I’m glad we went above and beyond to serve you and your family. We hope to see you again. Have a wonderful day. Best Regards, Nancy Palma

Reviewed 6 February 2015

We stayed at this place for more than three weeks when my house caught fire. I could never imagine staying at hotel that long, however Residence Inn at Marriott made us feel like we were home. Everyone was so helpful, friendly, and considerate. I had stayed at Marriott in different places before but this place exceeded my expectation. In addition,...

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1Thank SpiderSmarts
nancy p, Front Office Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Thank you so much for staying at the Residence Inn Springfield and providing such a wonderful feedback. As you mentioned we treat everyone like our family. I’m glad we went above and beyond to serve you and your family. Yesenia is a wonderful associate and we are so pleased that she made your stay enjoyable. I will share your feedback...

Martha's Vineyard, Massachusetts
Reviewed 29 January 2015 via mobile

As others have said this is NOT a new hotel and TA should remove that from its description. We have stayed in many many Residence Inns and this one needs work. The staff was okay. The rooms are tired and the breakfast average. I'm glad the parking garage is free but it's inconvenient. I gather they used to provide dinner...

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1Thank Ellie B
Meg A, General Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Ellie B, Thank you very much for your review of our hotel. I’m pleased to hear that you were able to take advantage of our breakfast and the new Residence Inn Mix. The current program is in transition, but the Mix offers a relaxing yet engaging evening social experience that offers premium beer and connections to local flavors. The...

Reviewed 9 January 2015 via mobile

No evening meal even though they don't tell you. When you arrive they spring it on you. Too late to go anywhere else so you stay at a sub par, non evening meal having motel quality establishment yet are paying ten dollars MORE than the posh hotels right around that offer more.... to much of a hassle to switch hotels...

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Helpful?
1Thank Jo P
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Jo P, Thank you for taking the time to review our hotel. We apologize that the accomodations did not meet your needs. We will utilize your information in making future improvements to our property.

Mahwah, New Jersey
Reviewed 6 January 2015

We have stayed at many Residence Inn due to family of 4. This is hands down the best. Because of family in the area we have stayed here at least 3x in the past 2 years. The service is great and the breakfast in the morning is one of the best of any Residence Inn. Nice lobby good location to...

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Helpful?
Thank FiremanTom
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear FiremanTom, Thank you for taking the time to give us such great feedback about our hotel. Our Gatehouse attendants take pride in ensuring that our guests are prepared for the day with our breakfast buffet. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you and your family again during any...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Brand new Residence Inn in a prime location adjacent to I-495 (The Capital Beltway), just 3.5 miles from the main post at Fort Belvoir and within easy reach of the many government and military Army and Defense agencies at Fort Belvoir. Guests enjoy complimentary breakfast each morning, free Internet access and onsite fitness center. Each suite features full kitchens and separate spaces to work, dine and unwind. ... more   less 

Additional Information about Residence Inn Springfield Old Keene Mill

Address: 6412 Backlick Rd, Springfield, VA 22150-2633
Region: United States > Virginia > Fairfax County > Springfield
Price Range: RM482 - RM1,213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Springfield Old Keene Mill 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Residence Inn Springfield Old Keene Mill Hotel Springfield
Residence Inn Springfield Old Keene Mill Virginia
Hotel Style:
#2 Business Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Springfield Old Keene Mill staff and other travellers.
3 questions
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Springfield, Virginia
Tallahassee, Florida
over a year ago

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Questions? Get answers from Residence Inn Springfield Old Keene Mill staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from the street if you can.”
 of 5 bubbles joebobbilly, 29 Jan 2017 | Read review
“Room 632 is as far away from the elevators as you can get & can be noisy.”
 of 5 bubbles MJGso, 15 Jan 2017 | Read review
“High floor, away from elevators”
 of 5 bubbles QuaziF, 14 Jan 2017 | Read review
“Ask for a room facing the parking ramp for less noise. There are no good views.”
 of 5 bubbles lvwhitin, 28 Sep 2016 | Read review
“Check the view before you unpack: our room was right across the street from the All-night Adult Video and Accessory store.”
 of 5 bubbles JaniceB803, 14 Sep 2016 | Read review
5 of 5