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This hotel needs better management. There are people smoking pot in their rooms, so bad the elevator reeks and it even came into our bathreom from the floor above! Front desk people could care and people smoking right outside the main doors, not 50 feet...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 3 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Staffs are nice and they're willing to take extra effort to give us a comfortable stay. Rooms are big and clean. The hotel overall look clean, quiet, wrap n go breakfast. Will come back and highly recommended for this placeMore
Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 13 October 2017
On behalf of our entire team at Extended Stay America, thanks for the excellent review! We are delighted to read you enjoyed your time with us and were impressed by your spacious room and our helpful associates. We thoroughly appreciate your recommendation and look forward...More
I'm here now and so disgusted. I'm here alone with my 7 year old daughter to catch the auto train to Florida. I drove from NY yesterday over 6 hours and was looking forward to a rested night . I come in from check in...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 15 July 2018
Thank you for being a guest at our hotel. Although you liked our location and price, we apologize for the maintenance issue which impacted your stay with us. Your feedback is shared with our engineering team for review and action. We hope you’ll consider staying...More
I just want to say this is a very clean hotel staff is very pleasant. I would recommend them to my family and friends. The manager Michael is great. The staff ms Gigi and Janice have been so helpful thru out my stay.More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 29 June 2018
Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back...More
There are plenty of hotels in the area that are $10-30 cheaper and offer better amenities. However if you do choose to stay here, I recommend the following:
--Bring bedsheets or a sleeping bag. I had to ask for a new comforter upon arrival as...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 23 April 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
They are not a full service hotel to provide shuttle services. They are a low end hotel with mold, bugs, rust and torn bedspreads. Please spend your funds at a Hilton or Marriott or Starwood property where for the same... More
They are not a full service hotel to provide shuttle services. They are a low end hotel with mold, bugs, rust and torn bedspreads. Please spend your funds at a Hilton or Marriott or Starwood property where for the same amount you receive better quality living conditions. Thank you.