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Extended Stay America - Washington, D.C. - Springfield

236 reviews
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Traveller (7)
Room & Suite (10)
Dining (1)
Overview
  • Excellent48%
  • Very good20%
  • Average8%
  • Poor7%
  • Terrible17%
Travellers talk about
“front desk”(61 reviews)
“laundry room”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Washington, D.C. - Springfield
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (236)Write a Review
There are newer reviews for Extended Stay America - Washington, D.C. - Springfield
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41
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All reviewsfront deskhome away from homelaundry roomspecial thanksrooms are cleanenjoyed my staycomfortable staydc areaspringfield mallmetrogigiappliancespetfreeway
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81 - 85 of 235 reviews
Reviewed 21 April 2015

Recently booked this hotel through Priceline. The initial assigned room ended up being on the smoking floor. The entire floor and especially the room were disgusting. We called the front desk and were immediately reassigned to a different floor - in a king suite. The...More

Thank HappyValley1000
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 24 April 2015

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and fully equipped kitchens. We appreciate you letting us know that about the initial issues during check-in. We are sorry for...More

Reviewed 9 April 2015 via mobile

I have been in this hotel for six months on a job in DC. Julia the manager has been nothing short of amazing at her job and very helpful on my stay here. The whole staff is always friendly with a smile Juliana, Patrick, Madu...More

Thank Whiskers4314
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 20 April 2015

I appreciate you taking the time to write such a wonderful review. I'm thrilled that you had a pleasant stay with us and that we provided you with great customer service. Thank you again for your kind words. The staff and I would love to...More

Reviewed 1 April 2015

This is a reasonably priced extended stay hotel. The rooms are clean and the bed which felt hard was surprisingly comfortable and I slept well on it. There's not a lot of extra amenities in order to keep the price down, but for what you...More

Thank jeanlzt
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 15 April 2015

The staff and I read your review, and would like to thank you for writing such great things about your stay. We are glad to know you enjoyed our clean and comfortable rooms as well as the excellent customer service our staff provided you. Thank...More

Reviewed 19 March 2015 via mobile

We only stayed here for one night and booked the room on tripadvisor. We booked a queen studio and when we got there, the girl told us there wasn't a queen available so we agreed to go for the king. Then after filling out the...More

Thank Quyen D
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 2 April 2015

I appreciate you bringing your experience to our attention. I am so disappointed that your room was not ready when you arrived as well as our restroom not being stocked properly. Please accept my apology. To prevent this from happening again, my team is communicating...More

Reviewed 12 March 2015

The location worked well for me. However, the rooms are stinky, dirty and disgusting. The pillows are old and yellowing. You can actually smell someones odor on the pillows. The room i was given at check did not have a proper functioning door lock. I...More

Thank Adiam E
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SpringfieldResponded 30 March 2015

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear the room provided did not exceed your expectations. I discussed your comments with the staff, and we are...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$85 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$85 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Springfield
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (7)
Room & Suite (10)
Dining (1)
Questions & Answers
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Jessica E
26 December 2016|
Answer
Response from Rohini H | Reviewed this property |
They are not a full service hotel to provide shuttle services. They are a low end hotel with mold, bugs, rust and torn bedspreads. Please spend your funds at a Hilton or Marriott or Starwood property where for the same... More
0
Votes
Room Tips
"check with front desk"
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"Just don't stay here, not a safe location."
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"If you can upgrade to the large suite, do so.."
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"If at all possible visit the hotel first."
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