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We had never visited the area, however, we have had mostly positive experiences at other Holiday Inn Express sites. This was definitely the least pleasant stay we have had at one. Check-in went smoothly and the lobby was satisfactory. Our room was dated and not...More
On arrival I was met by very helpful front desk staff. The room was spacious, clean and quiet. There is a free shuttle to the nearby metro which has all stops into Washington. The best way to get into Washington centre and for Arlington memorial....More
My experience at this location is always one to look forward to. The very friendly staff of Samir, Paolo, Omar, Rokon, Shanna Mae, Liz, Joy, Kashif and of course Santi at the door, are the very reason I look forward to staying at this property....More
Thank Antoine T
Response from Mary Joy A, Manager at Holiday Inn Express Washington DC SW-SpringfieldResponded 22 April 2018
Dear Antoine T,
Thank you so much for sharing such great feedback about our valued team members, Samir, Paolo, Omar, Rokon, Shanna Mae, Liz, Joy, Kashif and Santi! They truly are an asset to our team. We receive nothing but positive comments about they're delightful...More
Our group of 23 arrived and they had our room assignments ready for distribution. Our travel agent, Shirley Morris at Fairgodmother Travel, had suggested staying here and coordinated our arrangements. The rooms were clean, comfortable, quiet. The complimentary morning breakfast was incredible with something for...More
Clean, comfortable hotel with free breakfast.
When we arrived with our 2 children we were put on a floor with a loud school group. Joy at the front desk was able to move us to an upgraded room on another floor, since our level rooms...More