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Red Roof Inn Roanoke - Troutville

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Red Roof Inn Roanoke - Troutville
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244 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Roanoke - Troutville
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Showing 242: English reviews
Reviewed 1 September 2016 via mobile

The rooms are clean and priced very well. The staff is very helpful! I travel there alot on business and always deal with the front desk clerk named "Jojo". She has always been very helpful and goes out of her way for her guests. I do highly recommend the Red roof inn in troutville if you are passing through.

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Helpful?
Thank Ryan B
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Dear Guest, We appreciate a five star review and encouraging comments regarding your recent stay at the Troutville (Roanoke) Red Roof. We are proud of our clean comfortable rooms and excellent guest services. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with JoJo and the rest...

Melbourne, FL
Reviewed 25 August 2016

I stopped at this Red Roof Inn while travelling, and am glad I did. The price was amazing for what you get....the room was a good size, with a microwave and mini-fridge, and free breakfast is included. There is an indoor pool, but it was either being repaired or remodeled. The front desk staff were both friendly and efficient. I...

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Helpful?
Thank WanderingFool47
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Dear Guest, Thank you for sharing your positive experience with others. I feel proud to know that our hard work is paying off. We always try to exceed the expectations of our guests. Thank you for your keen observation about our lighting in the breakfast area. I will make sure to share your comments with Shirley and rest of our...

Reviewed 20 August 2016 via mobile

Right beside Cracker Barrel. Holiday Inn and Quality Inn are next door and twice the money. JoJo greeted us. Friendly girl from New Orleans. Clean room. Awesome bed. Pillows were oddly small but comfy! Definitely will come again when in the area. Close to Blue Ridge and all of the local awesome roads.

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Helpful?
Thank Mark H
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Dear Guest, Thank you for sharing your positive experience with others. We feel proud to know that our hard work is paying off. Jo Jo is really appreciated your compliment. I will make sure to share your comments with the rest of our team. An excellent review like yours, is always an encouragement to all of our staff as we...

Philadelphia, Pennsylvania
Reviewed 19 August 2016

The room was about what you'd expect from a Red Roof Inn. Clean and adequate. I had booked through the site and had been clear about needing a ground floor for our dog and even for me. I have problems with elevators due to a head injury. The girl at the desk told me there was no such request and...

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Helpful?
Thank let r
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Dear Guest, Thank you for staying with us and your honest review. I apologize again for not offering you a ground floor room. As I explained to you earlier in your survey, we have very limited rooms on the ground floor so it is impossible to honor every request. Guests with wheel chairs are the first in priority. I hope...

Philadelphia, Pennsylvania
Reviewed 9 August 2016

This Red Roof is horrendous. It smelled of mold and wet carpet upon walking in. My room wasn't much better either. It smelled like body odor, wet carpet, and mold. The carpet felt slightly damp, and it wasn't vacuumed and it was crumbs on the floor. In the morning I had to have the water in the shower run for...

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Helpful?
Thank locksofebony
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Dear guest, I am really sorry to read your review. We are in hospitality business and the first thing we learned that customers are always right. I already sent you an apology. I would like to clarify a few things for my desk agents. Shirley is our most polite desk agent. She was trying to explain you the authorization hold...

Hamburg, New York
Reviewed 25 July 2016 via mobile

We were looking for an inexpensive hotel for a night. The hotel was clean and had free breakfast which was a plus. A little musty, but all in all served its purpose. The desk clerk called our room to ask if everything was satisfactory which was unexpected.

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Helpful?
Thank Duke2016
JATIN P, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Dear guest, Thank you for staying with us and your nice review. I am glad that our team provided the quality and cleanliness which we promise during your stay. Our team strives to provide the best service and experience every day. I appreciate your feedback as this will only help us to improve our levels of commitment to our guests....

dc
Reviewed 17 July 2016

We stayed there for two nights and the service was superb. In particular, Jo Jo who checked us in was very helpful and delightful. Her restaurant and tourist attraction recommendations were on point! We plan on visiting the city quite frequently, and will defiantly be staying here!

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Helpful?
Thank Sheretta H
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Dear guest, Thank you for your great review. We are really happy to know that you had a wonderful experience with us and our great guest services. Jo Jo and the rest of our team members are going to work even harder. A little appreciation goes a long way. We promise to make your next stay even better. See you...

Little Rock, Arkansas
Reviewed 15 July 2016

The room was clean and quiet. The staff was friendly and helpful. Nice value for the price. We would recommend this hotel to any traveler. We did not have pets on this stay, but choose this hotel for the value and comfort.

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Helpful?
Thank Michael S
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Thank you for staying with us and your excellent review. Sharing your experience with us and others make everything very easy. It helps all the readers to make the right choice when travel and for us, it is a tool to improve our services and quality. Please bring your pets with you next time. We love pets and our free...

Baltimore, Maryland
Reviewed 9 July 2016

The towels were postage stamp size and my wife came away with bug bites. We only stayed one night, but it was one too many. Both my wife and her brother came away with bug bites. I was somehow spared.

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Helpful?
Thank Dixie21228
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Dear Guest, Please accept my sincere apologies for this isolated incident. We are very serious about our cleanliness and watchful of any type of insects. I already have called our exterminator to inspect our entire building and apply the necessary treatment if detected. Again I am very sorry for the experience you had and will make sure that it never...

Huntersville
Reviewed 7 July 2016

We had a great stay. We stay at a lot of Red Roofs and this one is well maintained, clean, and the staff is friendly and accommodating. We enjoyed having the microwave and refrigerator and they offered a great breakfast each morning. We travel with a small dog and there were great open spaces to give her good walks. We...

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Helpful?
Thank Kay M
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this review

Thank you for staying with us and your nice review. I am glad that JoJo provided the level of service which we promise during your stay. Our team strives to provide the best service experience and in this case, we felt that we assisted you with every need and service required swiftly and with care for your satisfaction. I appreciate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Red Roof Inn Roanoke - Troutville

Address: 3231 Lee Hwy, Troutville, VA 24175-6319
Region: United States > Virginia > Troutville
Price Range: RM209 - RM298 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Roanoke - Troutville 2*
Number of rooms: 84
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Also Known As:
Red Roof Inn Roanoke - Troutville Hotel Troutville
Red Roof Inn Troutville
Troutville Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Roanoke - Troutville staff and other travellers.
2 questions
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Troutville, Virginia
2 days ago
over a year ago

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Questions? Get answers from Red Roof Inn Roanoke - Troutville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room #112 total accessible room with roll in shower”
 of 5 bubbles LyndalooNY, 24 Nov 2016 | Read review
“The clerk JoJo is the best”
 of 5 bubbles jeromedents, 19 Nov 2016 | Read review
“Always Enjoy a Top Floor Room !”
 of 5 bubbles MichaelUSMC, 16 Nov 2016 | Read review
“Pet friendly, close to Roanoke, Blue Ridge Parkway, and Crabtree Falls”
 of 5 bubbles L2811UImarkm, 7 Nov 2016 | Read review
“Fast elevator”
 of 5 bubbles curtiso559, 13 Oct 2016 | Read review
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