A great stay. Staff were helpful, great breakfast. the room was greatly decorated and a cool temperature. The location was great; located near all major highways. A few great restaurants and stores were nearby.
We had a nice pretty quiet room. Once we heard our neighbors for 10 minutes and a little outside with the walkway around our room on two sides, but overall quiet. The staff was very nice and I had a special request that they were prepared to take care of, but didn't end up having to for us. They had a good to go breakfast for our needs, no protein, but otherwise it was good. Also, they had multiple choices for coffee and juices in the morning, which we appreciated. We've stayed at numerous hotels lately and just got water, no other options for the morning, unless we got coffee from our room.
The front office check-in was dark and dismal bcuz they dont open up their curtains which also makes it look like this BW is out of business as we approached it. Horrible way to be greeted!! Room was sub-par: carpets needed replacing yesterday, bathroom door and corners of walls all chipped/cracked, bathroom floor tile job poorly done in corners. Toilet paper holder was falling out of the wall. Simply needing an overdue remodel/refresh job.
Location seems relatively central to everywhere we wanted to go. Rooms were good and secure. The breakfast and Miss Cynthia are what makes this place pop though! She really takes care of you and wants you to enjoy and comeback.
I found long black hair on the bathroom floor and in the bed. Cigarette pack plastic wrap and paper all over the floor. Feet prints on the tile floor. This room was not cleaned after the last guest! It was gross! As I was leaving, I noticed that the locking latch was pulled out of the frame. All night, I thought I was at lease secure in the room. Turns out, I was not!
Tiara at the front desk was so warm and welcoming when we arrived late at night. Just the kind of service that you wish you’d get everywhere but usually don’t. Room AC was excellent. Bathroom shower drain wasn’t working well and room hair dryer only had one low speed but no stay is perfect I guess. Fair price for a quick stay.
I loved pancakes and their pancakes were made to perfection. The other breakfast items were all good. Eat all you can. The coffee was available 24/7. Aside from awesome breakfast, the hotel staff were very friendly and helpful. I stayed for 2 consecutive days and I can say that their customer service is wonderful
We only stayed 1 night. The staff was very nice and accomodating for our late check in. The room was clean and smoke free as requested. We did not est breakfast here but look nice and the coffee was hot
I called 2 and a half weeks before our stay to add a name to the reservation for check in. We were on a tight timeline due to a wedding. Tiara would not let the person check in. Even though she said she was a manager (not the name listed up front as being the manager, though) said she couldn't help us and was not going to provide anything for the hour and 15 minute delay to our schedule she caused. I had to call the 800 number to get someone to confirm the name was on our check in and they said they would give us a travel voucher that I have yet to receive. Beyond the poor customer service, there were flies and ants in our room the entire weekend. Other members of the bridal party had to switch rooms because there were so many bugs in theirs. The walls were also so thin we could hear the neighboring room when they used the bathroom, coughed, or turned the TV on.…
Good hotel, good price. We made the reservation through Best Western and check in and out went flawlessly. The staff were attentive when we had questions and were nice. There was a hot breakfast every morning. I must say, their biscuits were so fluffy! Yes, homemade biscuits and gravy, one morning, sausage and eggs, cereal, oatmeal, make your own waffles with four different fruit toppings, and syrup, coffee, juice, milk, etc. Even the guests were courteous. The pool was very clean and looked to be cleaned regularly. The room and linens were clean. Note, there is not a laundry room. The key is communication. If you cannot get into WIFI or need more toiletry items, call the front desk. Overall, I was happy with my stay and I saved money. What more can you ask for?