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Four Points by Sheraton Virginia Beach Oceanfront

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Four Points by Sheraton Virginia Beach Oceanfront
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634 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Virginia Beach Oceanfront
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Showing 622: English reviews
Reviewed 13 June 2015

The enjoyment of this location was decreased by a moderately loud throbbing low pitched hum from the air conditioner. A technician added insulating tape to the cover which helped somewhat but for a relatively new unit it was noisy. Other visitors also expressed disappointment and dealt with the problem like we did by turning up the thermostat so the unit...

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Helpful?
Thank Ron S
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

We appreciate you taking the time to write a review of our property. It is always good to hear that the staff quickly responded to correct an issue. We appreciate your honesty and would like to extend our sincerest apology with not being able to meet your expectations . We hope that you will grant us an opportunity to exceed...

Knoxville, Tennessee
Reviewed 12 June 2015

I enjoyed my stay, staff was great. only one complaint the let out sofa was very uncomfortable. Other than I will stay again. The breakfast was fabulous every morning. I would recommend it to a friend.

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Helpful?
Thank msmeshatumlin
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thanks for sharing your experience with us as we are delighted to see your positive feedback regarding your stay. It is unfortunate to hear that your experience with the pull out sofa was not satisfactory for you. We are glad to hear you enjoyed the complimentary new hot breakfast choices, and look forward to seeing you when you return!

Reviewed 12 June 2015 via mobile

Me my wife and my one year old son stayed there on June 7 to the 9th. The hotel was very welcoming!!. The staff was very friendly and polite. The breakfast was very good and it had many options. The rooms was very clean and very nice I loved the bed!! The indoor pool was great and the location was...

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Helpful?
Thank Vlad2027
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you so much for taking the time to write such great things about our hotel and service here at Surfside Oceanfront Inn and Suites. We are truly happy to hear that you enjoyed our amenities and had a comfortable stay with us. We hope to see you again on your next trip to Virginia Beach.

Reviewed 12 June 2015 via mobile

My husband, 2 kids and I stayed at this hotel for 2 nights. The hotel is by no means a 5 star hotel but it has everything you need. The rooms were clean and the beds were comfortable. Free breakfast bar in the morning was a plus but don't expect high quality food. The service and the oceanfront balconies were...

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Helpful?
Thank gohxas1
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Our goal is to exceed our guests’ expectations at every opportunity. In that regard, I personally appreciate hearing your comments about your stay. Your comments will continue to help us improve. We appreciate you recommending our hotel and look forward to your return when in Virginia Beach.

Reviewed 8 June 2015

Enjoyed our stay - great staff. Lobby needs renovation. Lobby bathrooms located on lower level in employee locker room. Folding tables in guest eating area. Good for beach access and clean and comfortable room.

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Helpful?
Thank Kim R
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for taking time to write a review. We are glad that you enjoyed the beautiful view of the ocean from your room. We hope to see you again when in Virginia Beach.

Stephens City, Virginia
Reviewed 7 June 2015

Your staff went above the call of duty to make our stay pleasant and your town was beautiful, clean, flowers etc., My last visit was 15 years ago and a big difference, plan on returning soon, possible before the ene of the summer season. Thanks

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Helpful?
Thank Merrill H
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

It is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time and effort to train our team to ensure our guests receive the highest level of personalized service. All the best and hope to see you soon! Warm regards! Dannielle Q- Guest Services Supervisor

Reviewed 5 June 2015 via mobile

We were more than satisfied with our stay during our family vacation. Breakfast was great with many options, the indoor pool made rainy days more fun. The staff was very helpful when most of our stay was rainy. They were knowledgable about indoor activities for kids and even printed a coupon for us to use. We plan to stay here...

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Helpful?
Thank Artguy45
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Our goal is to exceed our guests’ expectations at every opportunity. In that regard, I personally appreciate hearing your comments about your stay. Your comments will continue to help us improve. We appreciate you recommending our hotel and look forward to your return when in Virginia Beach.

South Vienna, Ohio
Reviewed 5 June 2015

We stayed for three nights. There was a slight mixup in our reservation, which they fixed almost immediately- we had reserved a suite, and changed the time on our reservation, and when we got there, our room was a regular room (which was still very nice). They moved us to a suite the next day when one became available, and...

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1Thank PatriciaA O
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for your great review of our hotel! I am sorry to hear about the mix up with your reservation. I'm glad that we were able to exceed your expectations, in both rooms that you stayed in. I am glad you enjoyed the view from your Oceanfront Balcony and found our staff friendly and accommodating during your stay. We...

Suffolk, Virginia
Reviewed 29 May 2015

We were there for the first time for Memorial day weekend and stayed three days and two nights. The stay was great and the staff was very polite. The only complaint I have now is at checkout we were given a card that said repeat guest discount on your next visit. On May 29, 2015 we decided to make reservation...

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Helpful?
1Thank 757Shirley
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

Thank you for your review. I am glad you enjoyed your stay and found our staff friendly and accommodating during your stay. Your satisfaction is very important to us. We apologize for your inconvenience of having a minimum night stay during the 4th of July weekend. We will be in contact with you regarding your reservations.

Bolton, United Kingdom
Reviewed 25 May 2015 via mobile

Located on the seafront with great views, the room was large with private balcony. The lobby was large but basic in furnishings, apparently being taken over by Sheraton hotels renovations are promised. Don't bother with breakfast, watery juice, watery coffee and tasteless food on offer. We arrived at 7am when the breakfast room was due to open and they were...

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Helpful?
Thank Catherine S
Dannielle Q, Guest Services Supervisor at Four Points by Sheraton Virginia Beach Oceanfront, responded to this review

On behalf of all of us here at the Surfside, we thank you for taking the time to share your review. We do apologize not meeting your expectations during your stay. In the future, if you have any comments or complaints, just bring them to the attention of our wonderful staff, and they will be able to arrange for any...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome, home to the longest pleasure beach on the planet, Four Points By Sheraton Virginia Beach Oceanfront helps you make the most everything this vibrant city has to offer. all rooms feature a magnificent view of the Atlantic Ocean with a private balcony. ... more   less 

Additional Information about Four Points by Sheraton Virginia Beach Oceanfront

Address: 1211 Atlantic Ave, Virginia Beach, VA 23451-3539 (Formerly Surfside Oceanfront Inn & Suites)
Region: United States > Virginia > Virginia Beach
Price Range: RM555 - RM1,391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Virginia Beach Oceanfront 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Surfside Oceanfront Hotel Virginia Beach
Surfside Oceanfront Inn And Suites
Surfside Hotel Virginia Beach
Surfside Virginia Beach
Hotel Style:
#4 Green Hotel in Virginia Beach
#7 Family Hotel in Virginia Beach
#11 Romantic Hotel in Virginia Beach
#14 On the Beach Hotel in Virginia Beach
#24 Business Hotel in Virginia Beach
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Virginia Beach Oceanfront staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Virginia Beach Oceanfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The outside door whistled all night from the high wind. Probably could use more weather stripping.”
963amyg, 24 Apr 2017 | Read review
“Nice clean rooms...and it a bathroom fan”
piusb863, 12 Apr 2017 | Read review
“obv pick ocean front, but ask for high floor room and away from elevator for quiet sleep”
  • coffee service table-extremely little, low and odd
  • sunrise
  • view of pier
  • side view of room
  • balcony view
  • VERY small bathroom sink area
  • ac/heating unit VERY LOUD
  • fantastic sleep in this thing
joyn504, 4 Apr 2017 | Read review
“Go for a high floor. Less noise (and a good view of navy planes when they come over).”
DavidGrahamS, 15 Mar 2017 | Read review
“Pick an upper level floor and ocean side”
439veronikam, 1 Mar 2017 | Read review
5 of 5