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Crowne Plaza Virginia Beach Town Center, an IHG Hotel

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4453 Bonney Road, Virginia Beach, VA 23462
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Traveller (87)
Room & Suite (181)
Dining (22)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Virginia Beach Town Center, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 117 hotels in Virginia Beach
Location
Cleanliness
Service
Value
We've Set the Bar for Hotels in Virginia BeachWhen you spend a day outside our hotel's facility in Virginia Beach, you'll encounter surfers and vacationing families in this summer retreat. But the area is also home to numerous thriving businesses and naval stations, making us a great hotel for corporate and government travelers.With free high-speed, wireless Internet access, 12,000 sq ft of event space and perks like a Crowne Meetings Director, the Crowne Plaza® Hotel Virginia Beach Towne Center is a lodging option perfect for business travelers. Our hotel's location is convenient if you have appointments at Towne Center, Resort Oceanfront,or any of our local naval stations.Planning an adventure is easy as there's so much to see and do in Virginia Beach. Lodging with us means you are just a half-mile from fantastic Towne Center shops and restaurants, eight miles from the Boardwalk, seven miles from downtown Norfolk and the Virginia Aquarium & Marine Science Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Banquet room
Meeting rooms
Spa
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
383Reviews10Q+A82Room tips
Traveller rating
  • 130
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  • 56
  • 35
  • 31
Time of year
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Amanda G wrote a review Sep 2022
78 contributions14 helpful votes
I am somewhat picky about Customer Service and it takes a lot to completely impress me. Terri, at this Virginia Beach location, has completely exceeded my expectations for Customer Service. She has assisted me a couple of different times this week with 6 reservations at your hotel. Each time, I can feel her smile through the phone. She has made me feel like I am the most important customer, provided everything I needed, even asking questions regarding the Credit Card Authorization which were regarding making sure "I" was protected-something I have never had a hotel take the time to ask me. I am completely and utterly blown away by her customer service. Your hotel information is now saved in my contacts for ANY future travel for me personally or for our workers in your area. Thank you for having such an exceptional person on your staff, who goes up and beyond for her guests. You are blessed to have such an amazing asset on your staff!
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Date of stay: September 2022
Value
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Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DishonoredVeteran wrote a review Sep 2022
Kill Devil Hills, North Carolina3 contributions
I am an IHG Platinum Elite Member and made reservations at the Crown Plaza Virginia Beach for Tuesday, 13SEP22. The reservation was for a king room, on a low floor in a quiet area. We checked in later that evening to find out that they had given my room away and the only rooms remaining were those with two FULL SIZE beds on the HIGHEST floor (8th) and directly facing the interstate (NOISY trucks and motorcycles passing all night long). At check in, “Gary” on the front desk indicated he would gladly cancel my reservation if I didn't take the room but in doing so, I would lose all my points that I had used to make the reservation. Classic Catch-22. The 8th floor is designated as a "Quiet Floor" however guests in the adjacent room were up until 2am having a good time. At midnight, I called the front desk to request that they address this. The response was that they were busy and would get to it when they could. Nothing happened. I enjoy staying at IHG properties, but this was the second time I've had issues at a Crown Plaza property. Regretfully, never again will I stay at another.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: Rooms away from the interstate should be quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Grams wrote a review Sep 2022
1 contribution
Great location. In talking with folks who work there, we learned that the hotel is getting a renovation next year. That said, we still found the rooms very clean and a staff (especially Barry, Garry, Red, and PJ who, in our opinion, were above and beyond!!) to be most friendly and helpful. Anything we needed/wanted was there for us. We will definitely stay there again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Valerie F wrote a review Aug 2022
Bowie, Maryland6 contributions1 helpful vote
I would definitely stay here again. Everyone we encountered that worked in this hotel was so helpful and pleasant. From the front desk to housekeeping, you are always greeted with a smile and that really made a difference to me. Check in was expedient and trouble free. We were greeted at the front desk and were made to feel welcome. We had a room with a king sized bed and pullout couch. The room was clean, but the furniture was dated. They don’t offer free breakfast, but there is a restaurant in the lobby as well as a bar. They also have an on-site laundry room, fitness center and indoor pool. The issue I had was that they did not have enough luggage carts, so I had to make more than on trip upon checkout.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Charles Harrity, General Manager at Crowne Plaza Virginia Beach Town Center, an IHG Hotel
Responded 4 weeks ago
We truly appreciate your awesome feedback related to your recent visit with us. We're always excited to hear about the impact we had on creating memorable guest experiences and your kind words will be shared amongst our entire team. Safe travels, and we hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin z wrote a review Aug 2022
Rochester, New York84 contributions30 helpful votes
This is by far not a 4 Star Hotel. I booked through a third party vendor I guess. Starts with P ends with Line. I guess that didn't make me a Crown Plaza Customer I was the other guys customer? So the room I booked is whatever they want to give you. The lot was not well lit at all. Barry and Gary and Holly at breakfast are the only saving grace of this property. Other then that nothing.
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Date of stay: August 2022
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MominOC wrote a review Jul 2022
Orange County, California4641 contributions632 helpful votes
the staff is very friendly. Room was clean and even though it needed some updating it was not terrible. Parking lot was well lit and seemed safe. The first night we ate at the in-house restaurant and they were understaffed. It took a long time but we didn't need to go find a place late in the evening. Overall we enjoyed our time here and would stay again. The people were really pleasant!
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JakeRyan C wrote a review Jul 2022
1 contribution
We had an excellent stay in Virginia Beach at Crowne Plaza Hotel in Town Center. The brothers Garry & Barry are the duo that every hotel staff needs. Smiles, advice and tons of help! Anything we had questions about, they had a swift answer. They make us want to stay there again.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sheril M wrote a review Jul 2022
Virginia Beach, Virginia3 contributions2 helpful votes
Enjoyed my 5th stay at Crown Plaza Va Beach! Nicholas was very courteous friendly and customer service oriented! He went way above to accommodate request and made my stay amazing My room was comfortable and I also enjoyed breakfast at the hotel.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paula B wrote a review Jun 2022
1 contribution2 helpful votes
At some point, these establishments are going to have to stop blaming staff shortages for poor conditions. The room was just awful. Not clean and in very shabby condition. Seriously, clean better! This goes for the lobby and hallways. There was a chicken bone in the hall on the way to our room the entire time! To be fair, the bed was pretty comfortable, and the front desk staff were friendly and helpful. It was also very quiet and there’s plenty of parking. We did not opt to eat meals here. I would not stay here again until remodeling is done.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Charles Harrity, General Manager at Crowne Plaza Virginia Beach Town Center, an IHG Hotel
Responded 12 Jun 2022
Hi Paula B. Thank you for recently visiting with us and leaving an honest review regarding your guest experience. Please accept our sincere apologies that your stay was less than perfect. Your feedback is very valuable, and allows us to coach our team on ways we can enhance our guest's experience with us in hopes of delivering a flawless stay. We hope you will give us an opportunity to accommodate your needs in the future so we may build upon your recent visit. Safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chase C wrote a review Jun 2022
1 contribution
I stayed at this hotel for 1 night on business and one employee stood out among the rest. Mr. Barry at the front desk was so polite, courteous, and extremely outgoing. After a great explanation of all the facilities the hotel has to offer I watched Mr. Barry interact with other customers and he definitely wowed me with his customer service. This is a very nice hotel with great views but I, myself would come back just because of the great customer service I received at the front desk
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Charles Harrity, General Manager at Crowne Plaza Virginia Beach Town Center, an IHG Hotel
Responded 25 Jun 2022
Thank you for your kind words regarding the service provided by Barry. I know he'll be thrilled to know he left such a lasting impression. We hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$131 - US$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hotel virginia beach -town virginia beach, crowne plaza virginia beach, virginia beach crowne plaza
LOCATION
United StatesVirginiaVirginia BeachNorthwest Virginia Beach
NUMBER OF ROOMS
149
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Frequently Asked Questions about Crowne Plaza Virginia Beach Town Center, an IHG Hotel
Which popular attractions are close to Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Nearby attractions include Mount Trashmore Park (0.6 km), Sandler Center for the Performing Arts (1.1 km), and Escape Room Virginia Beach (0.7 km).
What are some of the property amenities at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Conveniently located restaurants include Mission Bbq, Ruth's Chris Steak House, and Yard House.
Are there opportunities to exercise at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Virginia Beach Town Center, an IHG Hotel have an airport shuttle?
Yes, Crowne Plaza Virginia Beach Town Center, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Virginia Beach Town Center, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Virginia Beach Town Center, an IHG Hotel?
Many travellers enjoy visiting Thoroughgood House (6.7 km), Ferry Plantation House (3.2 km), and Francis Land House (4.5 km).