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My husband and I booked a room here for 2 nights. I live in the Shenandoah Valley, but travel to Williamsburg every 3 months to see my neurologist! Iı lived in Williamsburg for 11 years and in 2003 had to go on disability due debilitating...More
The hotel was extremely busy the weekend we stayed and the lobby always seemed to have lots of people. The room was spacious and very comfortable. The breakfast was good, but really a crowded area to try to have lots of people eat at. It...More
This hotel advertises a pool and hot tub open until 11:00pm. The first week I was in the hot tub at 10:00pm--a full hour before it's supposed to close--and the pool maintenance guy comes in and starts flooding the hot tub with tap cold water....More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 20 January 2018
Thank you for sharing your experience at the hotel. I sincerely apologize for the maintenance staff not waiting until the pool closed before flooding it with cold water. This is unacceptable and will be addressed accordingly. The front desk staff could have handled...More
We are new to the Marriott brand as we usually stay at Hyatt hotels. On it's website this hotel looked a lot like a Hyatt Place. It was not. Our room had stained carpet, a stained sleeper sofa mattress and missing art on the wall...More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 8 January 2018
Thank you for sharing your experience with us at the Spring hill Suites by Marriott. I do apologize that the hotel was not up to your expectations. We take guest feed back very seriously and will continue to correct these areas brought to our attention....More
Had a very nice stay at this hotel. Always like Springhill Suites and usually have no problems while we are here. Very nice staff and very helpful with recommendations of where to eat. Will come back again very soon!
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 15 January 2018
Thank you so much for sharing you experience with us . We look forward to having you come and stay with us again.
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There... More
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There was absolutely no problem with this room. Should you ever have any problems with your rooms, just let the front desk know. Most are willing to move you to another room, if one is available or take care of your concern in some manner.
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"We stayed on the first floor...extremely convient!"