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My family visits Williamsburg during the holiday almost every year. This hotel was disappointing, especially in comparison to other Springhill Suites. The carpet was dirty, the bathroom was extremely tired (non functioning/latching door lock, worn out and moldy caulking, dim lighting). The sofa bed was...More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 30 December 2017
I apologize to you and your family for not meeting your expectations when staying at a Marriott property. We are addressing the carpet issues and engineering will be working on the door latches, and other areas of concern. I Will also address your...More
We stayed in a spacious room for 3 adults and 1 kid. It had a small kitchenette area with microwave and fridge. We would stay here again. It's in a great location. It's across from "Food for thought" which is a great place to eat...More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 1 January 2018
Thank you so much for sharing your experience with us. We are glad you were pleased with the location and the property itself. thank you again and we hope to see you again soon.
This is a great location! Near tons of options for food in walking distance. Central location to BushGardens, Jamestown, Yorktown. The hotel was nice and quiet. The front desk was great. We had a king bed with a sofa...tons of room. The breakfast was the...More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 27 December 2017
Thank you so much for your feedback, we look forward to seeing you again soon.
Natalie was the best! We just loved our visit. We were here for Christmas Town at Busch Gardens so we were here for Christmas Eve. Natalie helped me set up the presents for my kids. Can't wait to come back. The breakfast was also great!...More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 26 December 2017
We are so pleased that Natalie made such a great impression on. We are glad that you and the kids enjoyed your stay and look forward to seeing you in the future.
Stayed here for a few nights for colonial and busch gardens. I was happy with my experience. Staff was helpful, got free water and cheetos for being a rewards member, breakfast was great, good indoor pool, and room was wow. Room was big and i...More
Thank Edward W
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 19 December 2017
We are so pleased that you had a wonderful experience at the Spring Hill Suites in Williamsburg. Thank you so much for your feed back and we look forward to see you again. Happy Holidays.