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Oh my back! As a Platinum Elite I have slept on all the Marriott mattresses. Their's are like a concrete slab. The room was fine, clean and with a very nice refrigerator/freezer. Large sofa, and no easy chair. Large breakfast room. Good service. But would...More
Response from sharolyn f, Manager at SpringHill Suites WilliamsburgResponded 30 September 2015
I would like to take this opportunity to apologize to you for the inconvenience you experienced during your stay with us. I take comments such as this very seriously and will be looking into the matter with the management team.
Thank you for your comments...More
We have a suite - a room with a king size bed and an adjoining room with couch and kitchenette. Not too small, not too big. Clean bathroom and room. No complaints.
Breakfast was varied, plentiful, and good. Fresh waffles, eggs, meat stuff, toasts, fruit,...More
Response from sharolyn f, Manager at SpringHill Suites WilliamsburgResponded 1 October 2015
I want to take this opportunity to thank you for your comments. I will share all of your comments with my team as inspiration to continue to do a great job as well as finding solutions to overcome our challenges.
Thank you and we look...More
This SpringHill is in a great part of town, very close to many restaurants and just a few minutes from the colonial area. The hotel is a little older, and could use a little work. While my room was nice and fairly large, there were...More
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Response from HHMLP-Mgt W, General Manager at SpringHill Suites WilliamsburgResponded 19 September 2015
Thank you very much for sharing your experience on TripAdvisor. We would love for you to visit us again soon.
We will share your comment s with Chis, he will be pleased he was mentioned.
Have a wonderful weekend.
My husband and I went to Springhill Suites on my birthday and we enjoyed ourselves however for the two days that we were there, our room neglected to get clean. i even called to the front desk from the jacuzzi (which was very nice) to...More
Response from sharolyn f, Manager at SpringHill Suites WilliamsburgResponded 14 September 2015
I would like to apologize to you for the Housekeeping service issues you experienced during your stay with us. I have shared your comments with my Housekeeping Management team to ensure that this is an isolated incident and is corrected moving forward.
Again, my apologies...More
My family had an excellent experience in this hotel.
First of all, the location couldn't be better. It was set back from the road so you almost felt like you were staying in a condo, yet, you were within shopping and the sites within a...More