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Hilton Garden Inn Winchester

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Hilton Garden Inn Winchester
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639 Reviews from our TripAdvisor Community

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Showing 635: English reviews
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Reviewed 4 days ago NEW

Newer hotel. Nice modern and good size room. Offers room service until 9pm. Called around 8:30pm and it was ok (expensive of course). Good front desk service. Gave us some free waters for being HHonors members. Would stay here again.

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Helpful?
Thank Porky1999
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

Dear Porky1999, Thank you so much for choosing to stay with us at The Hilton Garden Inn. I am happy you enjoyed the hotel, our staff, and found our accommodations to be comfortable and accessible. Our hotel always aims to welcome guests with friendly service and to extend all of the comforts that make a stay with us memorable. I...

Spring Grove, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

I always search for a Hilton property when I travel to places and was happy to see that the HGI is still there in Winchester. I actually arrived well before check in, but they told me that my room was ready if I wanted to check in early. YES! I used the mobile check in process with HHonors so checking...

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Helpful?
Thank Timothy K
About Hotel's Favourite Review
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

Dear Timothy K, Thank you for your glowing review! Our staff works hard each day to make each guest stay exceptional and I will be sure to share your kind words with them. It is guests like yourself who keep us motivated to give our best! Thank you for your business and we look forward to seeing you again!

Fayetteville
Reviewed 6 days ago NEW

Nicely located in the heart of downtown, clean and comfortable rooms, great breakfast in the morning. has a pool and hot tub which is indoors so it's nice during winter stays. Lots to do in the area!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tim S
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

Dear Tim S, Thank you so much for choosing to stay with us at The Hilton Garden Inn Winchester! I am happy you enjoyed the hotel, our staff, and were able to take advantage of our restaurant. I appreciate your TripAdvisor review and we look forward to welcoming you back in the future!

Staunton
Reviewed 1 week ago

The hotel, location, services and staff were all to my liking. I utilized the mobile check in which expedited the service at the front desk and got me to my room in a matter of seconds. Though I didn't utilize the indoor pool and whirl pool, I looked at it and it seemed well kept and clean. I would recommend...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank franklind56
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

Dear Franklind56, Thank you for your glowing review! Our staff works hard each day to make each guest stay exceptional and I will be sure to share your kind words with them. It is guests like yourself who keep us motivated to give our best! Thank you for your business and we look forward to seeing you again!

La Plata, Maryland
Reviewed 2 weeks ago

Front desk clerk was rude and unprofessional. Rooms were not clean; did not end up staying the night at this location due to the cleanliness of the rooms. When I went down to complain, within 30 minutes of check-in, another person was at the front desk. Her name was Jenna and she stated she was still in training, however, she...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 565mew
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

565Mew Dear Ms. Mew I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do...

Rochester, New York
Reviewed 2 weeks ago

Very nice accommodations. Clean and comfortable. Well located. Nice staff. Good restaurants nearby. Easy on/off to Route 81. Second visit to this location. Will return again. Breakfast offerings are average.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Janice M
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

Dear Janice M Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Atlanta, Georgia
Reviewed 3 weeks ago

The room was extremely clean. They had free wi-fi and free breakfast for Hilton Honors members which was really nice. There was a refrigerator in the room and the beds were exceptionally comfortable. I would highly recommend this hotel.

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Helpful?
Thank wchelseanyc
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

Dear Chelseanyc, Thank you for your review, we always love hearing back from our guests and your response is greatly appreciated. We always aim to exceed our guests expectations and I am glad our staff took care of you during your stay. I know you have many hotel options when staying in Winchester and want to thank you for your...

Emory, United States
Reviewed 3 weeks ago

Staff not friendly or smiling most of the time. Free breakfast was minimal and quality poor. Room key issues that were put on the customer, ( too close to your phone, TV, microwave), resulting in card not working after each use. I could not change the clock in the room which was not set to EST. Coffee pot did not...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank L7892DBannw
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

Dear L7892DBannw, Thank you for taking the time to share your experience on TripAdvisor. We sincerely appreciate your feedback and we're sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Reviewed 4 weeks ago

Clean, well maintained, helpful staff. The stay was enjoyable, the only thing i would change is the breakfast. They prepare their food with almost no seasoning. Adding salt and pepper after the food is prepared only can do so much.

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Helpful?
Thank peterrC5040MB
GeneralManager1204, General Manager at Hilton Garden Inn Winchester, responded to this review

Dear PeterrC5040mb, Thank you so much for choosing to stay with us at The Hilton Garden Inn Winchester! I am happy you enjoyed the hotel and found our staff to be helpful. Thank you for your honesty in regards to our breakfast items, I will be sure to pass on your words to our chef in regards to the lack...

Reviewed 4 weeks ago via mobile

The bed was so so so uncomfortable...paid 110.00 for no sleep after driving an extra hour to get to a hilton cause usually the beds are awesome...the lady at the front desk said they get the same complaint all the time. Manager dont listen .....have to go on trip advisory to make a review..i want my money back

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Helpful?
Thank Cindy H
GeneralManager1204, Front Office Manager at Hilton Garden Inn Winchester, responded to this review

Dear Cindy H, Thank you for your review. I am sorry to hear your bed was not comfortable and caused you to not get sleep. Please email your confirmation number or stay details to kristen.sweitzer@hilton.com so that I may look into your reservation better. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hilton Garden Inn Winchester

Address: 120 Wingate Drive, Winchester, VA 22601
Region: United States > Virginia > Winchester
Price Range: RM492 - RM788 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Winchester 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Hilton Garden Inn Winchester Hotel Winchester
Hotel Style:
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Winchester staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Winchester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for the bed adjustment dial on the side BEFORE going to bed for a more comfortable sleep.”
 of 5 bubbles SandyD280, 13 Aug 2016 | Read review
“Even roadside rooms are quiet, but ask for an upper floor.”
 of 5 bubbles Foodrevue, 21 Jul 2016 | Read review
“Be polite and kind to desk staff !!”
 of 5 bubbles punjabkh, 15 Jun 2016 | Read review
“Luck of the draw”
 of 5 bubbles Leestanger, 15 Jun 2016 | Read review
“If you like going outside once in a While. Stay in rooms 01-05 close to the Stairs and Elevator. the Elevator is on one end of the building.”
 of 5 bubbles alland647, 31 May 2016 | Read review
5 of 5