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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
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Overview
  • Excellent61%
  • Very good25%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
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Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (742)
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Traveller rating
430
189
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32
28
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LanguageEnglish
430
189
59
32
28
Show reviews that mention
All reviewsfront deskdiamond memberglory daysnice propertyroom was cleanexcellent hotelgreat place to staynext morninghot tubnight's sleeplong driveconvenient locationstaff was friendlyindoor poolcontinental breakfastdowntown winchestershenandoah university
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1 - 5 of 738 reviews
Reviewed 1 week ago via mobile

I had written a not so nice review a few weeks back and I feel like I should correct what I wrote. I had booked a room using a third party site and I couldn’t check in due to a miscommunication error. I didn’t fully...More

1  Thank Joe S
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 5 days ago

Thank you for taking a moment to share your experience. I am happy to hear you found the response to your complaint satisfactory. Our team works very hard to exceed expectations every day. We look forward to welcoming you back to our hotel in the...More

Hotel's Favourite
Reviewed 24 January 2018

You will NOT be disappointed! We stayed there recently for one of many upcoming hospital trips we will need & this hotel was the perfect home away from home! Clean, excellent food, the staff especially Jasmine & Tracie at the front desk, Alyssa the housekeeper...More

Review collected in partnership with Hilton Garden Inn
Thank candiec777
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 29 January 2018

Dear candiec777: Thank you for taking a moment to share your experience. I am happy to hear you were pleased with our hotel. I will surely pass on your comments to the staff. We look forward to welcoming you back to our hotel in the...More

Reviewed 1 week ago

The hotel is nicely located near major restaurants. Very friendly and helpful staff. The hotel lobby is cozy and warm, very nicely decorated. The bed is great to sleep in and I enjoyed my stay at this hotel.More

Review collected in partnership with Hilton Garden Inn
Thank Jorge E
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 5 days ago

Thank you for taking a moment to share your experience. I am happy to hear you found our Staff and Hotel to your liking. Our team works very hard to exceed expectations every day. We look forward to welcoming you back to our hotel in...More

Reviewed 2 weeks ago

Although room wasn't ready when we arrive after 4pm, the manager immediately took care of the situation and accommodated us while we waited. Service was the number 1 positive of this hotel. The food was very good and we didn't eat anywhere else. Breakfast was...More

Review collected in partnership with Hilton Garden Inn
Thank cjamoroso
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 1 week ago

Thank you for your review, we always love hearing back from our guests and your response is greatly appreciated. We aim to exceed our guests expectations and I am glad our staff took good care of you during your stay. At Hilton Garden Inn, we...More

Reviewed 2 weeks ago

Winchester is a great place to visit. It's been a halfway stop on my travels all of my life. It's a great place to break up a trip. The Hilton Garden staff was welcoming, the hotel clean and comfortable.More

Review collected in partnership with Hilton Garden Inn
Thank barbarabI7253LD
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 1 week ago

Thank you for your review, we always love hearing back from our guests and your response is greatly appreciated. We aim to exceed our guests expectations and I am glad our staff took good care of you during your stay. At Hilton Garden Inn, we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$125 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
27 July 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
28 July 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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"Ask for a room where the beds have been recently replaced, if that's even an option."
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