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Suncadia Resort

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Traveller (408)
Room & Suite (136)
Pool & Beach (15)
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Overview
  • Excellent46%
  • Very good26%
  • Average16%
  • Poor8%
  • Terrible4%
Travellers talk about
“ice skating”(76 reviews)
“tubing hill”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,259)
There are newer reviews for Suncadia Resort
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311 - 315 of 2,255 reviews
Reviewed 3 July 2017

Bought what we thought was a stay and play in December for June for around $300. When we are arrived for golf before checking in were told we did not have a stay and play. Called the reservation desk, they said we had a room...More

Review collected in partnership with this hotel
1  Thank Brent L
Response from Werner M, Guest Relations Manager at Suncadia ResortResponded 9 July 2017

Dear Brent L, Thank you for your feedback in regards to your most recent stay at Suncadia. It is disappointing to hear that there were challenges with your reservation and the packages that was purchased. We will send this feedback to the respective teams and...More

Reviewed 28 June 2017

If you want to charge as much as the Four Season's than act like one.. My condo had lights out, the tv's both had 3 remotes and not instructions. I was able to figure one out but the tv in the bedroom didnt work so...More

Review collected in partnership with this hotel
Thank 596chuckh
Response from Werner M, Guest Relations Manager at Suncadia ResortResponded 9 July 2017

Dear 596chuckh, Thank you for sharing your thoughts with us. We understand your frustration with the items that you encountered while staying with us. We have shared your feedback with our teams and we have addressed the issues that was mentioned. We hope that will...More

Reviewed 28 June 2017

Our stay at Suncadia Resort was great. Nice property, very friendly service, beautiful view. Kids had awesome time at the swim center. Cleaning service needs improvement. It looked like they only "partially" cleaned our room (e.g. made the beds, but did not take out the...More

Review collected in partnership with this hotel
Thank Julia_Redmond
Response from Werner M, Guest Relations Manager at Suncadia ResortResponded 5 July 2017

Dear Julia_Redmond, Thank you for your feedback and for staying with us at Suncadia. We can understand your disappointment in the cleaning services as this is not something you would expect from a high-end resort like Suncadia. We have forwarded your feedback to our Housekeeping...More

Reviewed 28 June 2017

House keeping was terrible tipped house cleaning took my money and then did not change sheets like ask or even made the bed. When checking in to hotel front desk person failed to mention we had a breakfast package told us when we checked nice!More

Review collected in partnership with this hotel
Thank Robert P
Response from Werner M, Guest Relations Manager at Suncadia ResortResponded 2 July 2017

Dear Robert P, Thank you for your feedback. We understand your disappointment in our services as this is not what you expect. We have forwarded your feedback to our Housekeeping and Guest Services Managers for their review. We will continue to focus on these shortcomings....More

Reviewed 27 June 2017

This was the 3rd time we've stayed here and the previous times were excellent. Therefore we were really looking forward to staying here again. However we were so disappointed. The rooms have gone down hill and smelled awful (like greasy hair). The first room we...More

Review collected in partnership with this hotel
1  Thank Barbara P
Response from Werner M, Guest Relations Manager at Suncadia ResortResponded 2 July 2017

Dear Barbara P, Thank you for your feedback. I completely understand your disappointment as this is not what anyone would expect from a high-end resort like Suncadia. We have shared your feedback with our room's team and we will use this as a training opportunity....More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free Parking
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Golf Course
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$204 - US$444 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$204 - US$444 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (408)
Room & Suite (136)
Pool & Beach (15)
Dining (12)
Family and Play Areas (14)
Business Centre & Event Rooms (2)
Questions & Answers
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KanesP
28 September 2017|
AnswerShow all 4 answers
Response from Donna P | Reviewed this property |
The website is confusing because there is a "spa" (to get treatments) but they also call the heated outdoor pool a "spa." It is basically just an oversized hot tub or small pool. If you are staying on premises you can use... More
0
Votes
daytripper737
13 September 2017|
AnswerShow all 3 answers
Response from niceplace2visit | Reviewed this property |
I was concerned about all the bad reviews, too, but our stay at the Lodge was wonderful, no complaints at all. And, keep in mind, in addition to the Lodge, there are many other lodging options within Suncadia (the Inn and... More
0
Votes
gailsmitch
6 July 2017|
AnswerShow all 5 answers
Response from Julia_Redmond | Reviewed this property |
We had washer and dryer in one bedroom unit.
1
Vote
Room Tips
"We wanted the lodge - was put in Inn. With view of parking lot 😒"
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"River view is the only worth while to stay in, they use false advertising to give you "resort..."
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"Get a room with a view of the mountains... breathtaking to wake up to"
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"River Front rooms have incredible views"
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