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Hilton Garden Inn Tri-Cities/Kennewick

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Hilton Garden Inn Tri-Cities\/Kennewick
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468 Reviews from our TripAdvisor Community

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Showing 465: English reviews
Buffalo, New York
Reviewed 1 week ago

Nice hotel but the halls and rooms smelt like old gym clothes. Jacuzzi tub was 106 degrees. Could barley sit in it cause of the temperature Used Hilton points and staff acted like we were freeloaders.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank T5963GUjamesm
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Guest, Thank you for taking a moment to share your experience regarding your stay. I am very sorry for the multiple issues you encountered during your stay with us and will share your comments with the appropriate managers so that we can address these issues. I apologize that we made you feel like a freeloader and never want our...

Gig Harbor, United States
Reviewed 1 week ago

It was minus 3 when I walked in and was met with a warm welcome. All the staff was great and the food was way above expectations. I will definitely be staying here next time I am in town. I enjoyed being able to use my app on the phone to check in. I didnt realize how easy it is...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank S5243MYchristopherg
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and am very happy to hear that you found our staff to be great and our food being above your expectations. I will share all of your wonderful comments regarding the staff with them as I know how...

Adairsville, Georgia
Reviewed 2 weeks ago

Stayed here one night to catch a flight out in the morning. Nice quiet hotel. Internet speeds were pretty slow, even with the premium account. HGI's need to upgrade their hardware. Fast internet speeds are important for business travelers and cheap to upgrade. I would maybe stay at this hotel again..

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Helpful?
Thank ddustin
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Guest, Thank you for taking a moment to share your experience regarding your stay. I am happy to hear that you found our hotel to be quiet nice. We sincerely appreciate your comments regarding HGI's internet as we are always looking for ways to improve our guest experience. We hope to have the pleasure of welcoming you back to...

Portland, Oregon
Reviewed 2 weeks ago

I had to stay due to brutal weather on New Year's Day. I was treated like a family member. The staff bent over backwards to help me feel comfortable as I had to stop on my way to portland due to extreme weather.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank katesJ4040NP
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Kate, Thank you for taking a moment to share your experience. I am so sorry to hear that you had to stay due to brutal weather but am happy to hear that you were able to enjoy your stay with us! We look forward to welcoming you back to our hotel in the future where we promise to do...

El Dorado Hills, California
Reviewed 2 weeks ago via mobile

One thing I love about Hilton Garden Inns is no matter where you are, you what to expect. They almost all look identical, and offer identical amenities. Takes the guesswork right out of traveling. I like that. This hotel is exactly what I expected, clean, good service, on-site restaurant serving dinner and breakfast (not free). I like that too.

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Helpful?
Thank ColleenQD
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Colleen, Thank you for taking a moment to share your experience regarding your stay. I am very happy to hear that our hotel was just what you had expected and we hope to have the pleasure of welcoming you back to the hotel in the future.

Reviewed 2 weeks ago

Rest is the key to enjoying one's travel and this was sagging in the middle and really uncomfortable. When I explained the fact that I wrote in special requests that I am allergic to feathers and the pillows were on the bed she said that the request can't be read because I booked via a second provider????? Really

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank margaretmquails
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

I’m so sorry that you didn’t sleep well at our hotel. We agree, a good night’s rest is so important. I’m so sorry that we missed your request for down alternative pillows. We will use this as a learning experience to ensure this does not happen in the future. Please accept my apology.

Salt Lake City, UT
Reviewed 2 weeks ago via mobile

This hotel is beautiful inside. Very comfortable beds with in room temperature control, microwave, hairdryer, indoor pool, gym, vending machines, ample parking, coffee maker, flatscreen TV and more. The hotel staff is also very friendly and helpful.

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Helpful?
Thank Heather G
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Heather, We sincerely appreciate you taking a moment to share your experience regarding your stay and am very happy to hear that you found the hotel to be beautiful. I will share your wonderful comments with our staff members and we look forward to welcoming you back to the hotel in the future.

vancouver, Canada
Reviewed 2 weeks ago

The staff at this hotel are great, they go out of their way for you. They are very attentive and work hard to fix anything that may require it. The hotel was centrally located, close to everything. It's a great place to stay and well worth the money.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Dave P
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and am happy to hear that you found our staff to be great! I will share all of your comments with our staff members and we look forward to welcoming you back to our hotel in the future.

Atlanta, Georgia
Reviewed 4 weeks ago via mobile

Clean, super quiet, fair price and super friendly staff. Breakfast is just ok. Eggs and freshly cook item are great but old mufins old breads and poor fruits don't make the cut. You can do better than this for breakfast.

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Helpful?
Thank The_Guanacos
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Guest, Thank you for taking a moment to share your experience regarding your stay. I am happy to hear that you found our hotel to be clean, quiet and with super friendly staff. I am very sorry to hear about your experience with our breakfast and will share your comments with our Executive Chef. We hope you will consider...

SOAP LAKE, United States
Reviewed 4 weeks ago

I said earlier in this review that my stay was nothing special. I would have thought the Hilton would have been classy but this did not feel any different than a Holiday Inn. I was very disappointed with the high price for breakfast and we did not get a complimentary paper or anything special for staying. The bed was uncomfortable...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 628danellem
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Tri-Cities/Kennewick

Address: 701 N Young St, Kennewick, WA 99336-7824
Region: United States > Washington > Tri-Cities > Kennewick
Price Range: RM437 - RM821 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tri-Cities/Kennewick 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Tri-Cities/Kennewick Hotel Kennewick
Hilton Garden Inn Kennewick
Hilton Kennewick
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Tri-Cities/Kennewick staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room on 1st floor”
 of 5 bubbles WorldTravlr1974, 31 Aug 2016 | Read review
“a room away from the HVAC roof system that is near the pool”
  • view from window looking toward door
  • This is the noisy roof ventilation equipment I listened to all night
  • View through the screen of our room, slight view of indoor pool
  • Quiet shower with shower head set high enough for tall people
  • View of room (double queen) as seen from door
 of 5 bubbles Cherthejoy, 1 Jun 2016 | Read review
“I liked the rooms facing the empty field behind the property, seems quieter.”
 of 5 bubbles Hunaryson, 4 May 2016 | Read review
“Rooms facing the pool had unit noise”
 of 5 bubbles Micheka5, 3 May 2016 | Read review
“This is a family friendly hotel, so if noise is factor, I'd book a top floor room.”
 of 5 bubbles KatMommy, 18 Apr 2016 | Read review
5 of 5
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