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The staff were dressed sloppily and the rooms were not clean. The hotel is tired and dated. There are clear non-smoking signs everywhere but the hallways and rooms smell like cigarettes. The staff seemed to be the ones smoking. What is telling is the huge...More
Response from qu I, Manager at Quality Inn & SuitesResponded 1 week ago
I would like to apologize on your recent stay at our Hotel. I Totally understand your concerns about staff and smoke smell in hallways and cigarette Butts near entrance. These things are not expectable. and will make sure none of our guests have...More
Stayed here night after Aug. 2017 eclipse. Check-in was friendly & efficient. Rooms were adjacent (which we had requested) and very clean. Breakfast was quite adequate & morning coffee before breakfast was very good. Neighborhood felt safe & there was a walking trail/park a few...More
Response from qu I, Guest Relations Manager at Quality Inn & SuitesResponded 28 August 2017
We would like to thank you for your kind reviews. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and...More
After our original plan for lodging fell through, I desperately looked for something my husband and I could book for the night. In the past this has introduced me to a series of character-building awkward experiences. This motel was perfect!! It’s not the Grand Hotel...More
I booked a 2 night reservation at the last minute due to a family medical emergency where I traveled from out of state. When I arrived I was provided with a room that smelled so badly of cigarette smoke I could hardly stand it. Unfortunately...More
Thank Jill F
Response from qu I, Guest Relations Manager at Quality Inn & SuitesResponded 10 August 2017
We are sorry you were unhappy but the room that you reserved for yourself was a smoking room, that is why that weird smell and unfortunately we were sold out for both nights you stayed with us otherwise we would have switched your room as...More
The room was clean, plenty of parking, great customer service and free breakfast in the morning. Denny's is close by within walking distance, it is close to the freeway yet quiet in the room. This is a good place to stay whether you stay one...More
Response from qu I, Guest Relations Manager at Quality Inn & SuitesResponded 13 July 2017
Thank you for staying with us, we really appreciate your postivite feedback. Hope to see you soon again.
I can't be 100% for sure but my room did not and the rooms seemed to be spaced evenly apart. Their front desk is very helpful and should be able to assist. If they do not, there is a place in Tummwater (Guesthouse) that... More
I can't be 100% for sure but my room did not and the rooms seemed to be spaced evenly apart. Their front desk is very helpful and should be able to assist. If they do not, there is a place in Tummwater (Guesthouse) that was really nice (with a pool) and had kitchenettes. Stayed there on night on a previous visit to WA. It's only 15 minutes down the road.
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"If you don't like the disgusting smell of cigarettes be sure to check for a smoke free room."