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Tru by Hilton Beckley

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162 Neptune Drive, Beckley, WV 25801
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (15)
Business Centre & Event Rooms (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 24/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Tru by Hilton Beckley
Updated 24/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 17 hotels in Beckley
Location
Cleanliness
Service
Value
Located off I-64, our hotel is less than 20 miles from recreation along the New River and ski slopes at Winterplace. Shop and dine at Tamarack, just a mile away, or visit Beckley Exhibition Coal Mine, three miles away. We also offer an on-site 24/7 market with beer, wine, and snacks, plus a gaming area with pool table and a fitness center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Non-smoking hotel
24-hour check-in
Parking
Wifi
Breakfast available
24-hour front desk
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Private bathrooms
Bath / shower
Room types
Non-smoking rooms
Hotel links
Special Offer:Price Match Guarantee
23Reviews0Q+A2Room tips
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Popular mentions
jstarkey795 wrote a review Nov 2021
1 contribution
Hotel is right off the highway. Very new property and very clean and accommodating. Staff was very nice and professional. Rooms are very clean and quiet. Had no issues during our stay. Highly recommend this location
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Review collected in partnership with Tru by Hilton
Date of stay: November 2021
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CindiO wrote a review Jul 2021
Lima, Ohio97 contributions32 helpful votes
Hotel's Favourite
New hotel with a modern interior that is clean and bright. The breakfast bar is very good. Loved the shampoo, conditioner, shower gel, etc in squeezable containers so you eliminate single use products. I’ll look for another opportunity to stay at a Tru hotel.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Logan Angell, General Manager at Tru by Hilton Beckley
Responded 23 Oct 2021
The Tru hotels definitely bring a new, fresh design to the hotel industry. Thank you for your awesome review, and we hope to see you again if your travels bring you back to Beckley.
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Hugh K wrote a review Nov 2021
Silver Spring, Maryland384 contributions203 helpful votes
Driving up to this hotel and walking through the front door, there is such a stylized appearance to the place that you're anticipating a nifty stay at a cool place with a "hep" vibe. But this property is almost entirely style over substance. The shower's water stream was less strong than my own when I piddle. (seriously) Although the dispensers contained shampoo and conditioner, there was no soap. In fact, the dispenser for soap had been removed entirely. The room came with a mini-fridge but no microwave. There is a microwave available for use by the front desk, but it only works occasionally. At the breakfast buffet, there were no bowls for cereal. How guests are supposed to eat their cereal, if that is their food choice, is beyond me. (I ended up eating mine out of a coffee cup, which truly is utterly ridiculous.) The pancakes there were cold, too, because the pancake maker was not working properly and the staff member operating the breakfast buffet didn't know how to fix it. She also did not seem to know how to restock items that had been used up by other guests. Check-out was slow, and check-in was EXTREMELY slow. The front desk staff member was friendly and helpful, but with only one person ahead of us in line, check-in still took more than 20 minutes.
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Date of stay: November 2021
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krish_sriram wrote a review Nov 2021
M10 contributions5 helpful votes
The location and rooms were very comfortable. It was a new facility and everything was clean and tidy. Sadly no coffee maker or microwave in a room that is priced astronomically high. Disappointingly, starting from condiments for coffee/tea, bath amenities to breakfast items they seem to skimp on everything and barely restock. We had to ask for either cups or creamer each time we went down to get coffee as the condiment tray was empty! Very few items at the breakfast bar. Other hotel chains (of similar rating and half the cost) in the neighborhood where some of our friends were staying had an extensive complimentary breakfast). The staff barely interact and are neither welcoming nor see you off with a smile. If one cannot interact with customers without a smile and lack interpersonal skills, they do not deserve being in the hospitality industry, period. Overall a disappointing experience. I am astonished that a Hilton brand hotel would let such things go unnoticed.
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Review collected in partnership with Tru by Hilton
Date of stay: November 2021
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Ward D wrote a review Nov 2021
Satellite Beach, Florida1744 contributions261 helpful votes
+1
This is one of the new Hilton hotels. It is located in Beckley. It is easy to see off I-64 and is located on the north side of the intersection of I-64 and SR 3. It seemed pretty easy to get to by car. There seems to be plenty of parking around the entire building. It is 4 stories with a beautiful lobby and a circular counter for checkin. The staff that checked us in was absolutely wonderful, efficient and authentically helpful in finding us a restaurant for dinner. I like the lobby setup with the open air spaces to interact, play pool and surf the web. There is a workout room near the elevators. Across from the lifts are signs for restaurants, locals sights and suggestions from the staff. The room is a little tighter than other rooms but functional. The bathroom seems a good size compared to other hotel chains. There is a refrigerator but no microwave. The room has no closet but several places to hang item . There are no drawers but desk-like areas to place clothes The desk is small and the bedside tables are not matching. Overall, it is a very nice place to stay thanks to the staff and lobby look but realize the room is different than your standard hotel room at other chains.
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Date of stay: November 2021
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Room Tip: Upper floors away from elevator
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LOCATION
United StatesWest VirginiaBeckley
NUMBER OF ROOMS
106
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Frequently Asked Questions about Tru by Hilton Beckley
Which popular attractions are close to Tru by Hilton Beckley?
Nearby attractions include Tamarack Marketplace (0.7 km), Mountain State Miniature Golf (0.9 km), and Beckley Antique Mall (0.8 km).
What are some of the property amenities at Tru by Hilton Beckley?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at Tru by Hilton Beckley?
Guests can enjoy free breakfast during their stay.
Is parking available at Tru by Hilton Beckley?
Yes, free parking is available to guests.
What are some restaurants close to Tru by Hilton Beckley?
Conveniently located restaurants include Campestre Mexican Grill, Tamarack, and Pasquale's.
Are there opportunities to exercise at Tru by Hilton Beckley?
Yes, guests have access to a fitness centre during their stay.
Is Tru by Hilton Beckley accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.