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The Inn at Charles Town

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246 Reviews from our TripAdvisor Community

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Showing 246: English reviews
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Chesapeake, Virginia
Reviewed 5 days ago NEW

Every time we go to the hotel that is easy to get to the casino.. Then check into the hotel quickly. Relax in a clean and comfortable room. The full breakfast are good and hot. We will return time and time again.

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Helpful?
Thank spanishsmile
Brett S, Manager at The Inn at Charles Town, responded to this review

Hello spanishsmile, Thank you for choosing The Inn at Charles Town and your wonderful review! We are pleased to hear of your great experience at our property. We look forward to seeing you again soon! Good Luck, Brett Sullivan | Director of Hotel Operations

Reviewed 1 week ago via mobile

Yesterday, when I checked in to the room, it was obvious to me that the toilet seat had not been cleaned since the last guest. So, I had to thoroughly clean the toilet seat, before I would use it. Otherwise, the hotel is clean.

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Helpful?
Thank Steve B
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Steve B., Thank you for choosing The Inn at Charles Town and your review. I appreciate you bringing this concern to my attention and will address where necessary. Please reach out to me directly next time you visit Charles Town. Warm Regards, Brett Sullivan | Director of Hotel Operations brett.sullivan@pngaming.com

Reviewed 1 week ago

Average hotel that charges premium prices. Breakfast was mediocre. I guess because it was next door to the casino they figure they can charge what they did. They really need to clean the mold out of the shower. Bed was really comfortable.

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Helpful?
Thank D9282PQanthonyb
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear D9282PQanthonyb, Thank you for choosing The Inn at Charles Town and your review. Our hotel room rates fluctuate based on day of the week, month and season. For the most affordable prices, choose Monday - Wednesday for arrivals. I am very sorry to hear that you didn't enjoy our hot complimentary breakfast or our shower. I apologize if you...

Reviewed 1 week ago via mobile

Loved this hotel! It was the "Perfect Spot" to be in a small town. The hotel was pretty clean. The only complaint I have is although they have offer a hot breakfast it left a lot to be desired. The 3 things that meant the most to me were the bed, a nice shower and if you are a gadget...

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Helpful?
Thank Sharon O
Brett S, Manager at The Inn at Charles Town, responded to this review

Hello Sharon O, Thank you for choosing The Inn at Charles Town and your wonderful review. We look forward to seeing you again soon! Good Luck, Brett Sullivan | Director of Hotel Operations

Reviewed 2 weeks ago via mobile

Had fun with Craig. Nice Dinner. Even won a little in Poker & Craps. The Inn at Charlestown Races & Slots was very nice& comfortable. Will go back. Loved the Casino and also the steak restaurant. It's only an hour from Centreville, VA.

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Helpful?
Thank nitapita12
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear nitapita12, Thank you for choosing The Inn at Charles Town and your wonderful review. We are pleased that you enjoyed the hotel, steak house and casino. We look forward to seeing you soon and good luck! Warm Regards, Brett Sullivan | Director of Hotel Operations

Washington DC, District of Columbia
Reviewed 15 February 2017

We have stayed here three times and it is consistent..........front desk is not personable nor happy to assist (more like robotic), housekeeping associates stand at one end of the hallway and shout to the other end early in the morning and breakfast area has standing room only! Rooms are clean and they do the best they can in this dated...

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Helpful?
1Thank Traveler252525
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Traveler252525, Thank you for choosing The Inn at Charles Town and your feedback. We will address the concerns that you mentioned. I appreciate you letting us know where we can improved. Thanks again, and we look forward to seeing you again soon. Warm Regards, Brett Sullivan | Director of Hotel Operations

Concord, New Hampshire
Reviewed 14 February 2017

I was pleasantly surprised how quiet my room was for a hotel that caters to people who enjoy going to their casino about a block away. I was in Charles Town for work so did not visit the casino but I was impressed with the room, spacious and with a comfortable bed. The desk area was comfortable for working and...

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Helpful?
1Thank B2493DYkathyl
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear B2493DYkathyl, Thank you for choosing The Inn at Charles Town and your wonderful review. We look forward to seeing you again soon! Warm Regards, Brett Sullivan | Director of Hotel Operations

Alexandria, Virginia
Reviewed 21 January 2017

We have been guests at the Inn since it opened and The property is well kept but wear is starting to show in the rooms. The complementary breakfast is there and typical of any hotel and is acceptable to get your morning started. The Staff has been responsive to all requests that they had control over. We consistently receive free...

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Helpful?
1Thank K9065SBfrankb
Brett S, Manager at The Inn at Charles Town, responded to this review

Hello K9065SBfrankb, Thank you for our concern regarding handicap parking at The Inn at Charles Town, based on the number of parking spaces on our parking lot we are required by applicable ADA standards to have a total of 6 designated handicap parking spaces. As you noted, we currently have 8, which does exceed the requirement set upon us as...

Thurmont, Maryland
Reviewed 29 December 2016

This was our second stay at the Inn, and it wont be our last ( free rooms will do this,,LOL) The room was very clean, the beds were comfy and the staff was great. The breakfast was fine, and we all enjoyed it and the free shuttle. The shuttle drivers are very friendly and helpful. Even if we were paying...

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Helpful?
1Thank pamzimm
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear pamzimm, Thank you for choosing The Inn at Charles Town and your wonderful review! We look forward to seeing you again soon! Happy new year and good luck! Warm Regards, Brett Sullivan | Director of Hotel Operations

Manassas, Virginia
Reviewed 28 December 2016

We booked a reservation 6 weeks ago, for ourselves and our adult children for one night, the day after Christmas. We just wanted to get away for a night, play some slots, and eat excellent food. When I booked the reservation, I asked about the restaurants at the Casino, whether we needed reservations, etc. They said we did not need...

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Helpful?
Thank Katherine M
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Katherine M., Thank you for choosing The Inn at Charles Town and your review. I would like to apologize for the reason the call center staff didn't explain the hours of operations to you for your reserved dates. I am also sorry that you didn't enjoy our complimentary breakfast that we serve at our hotel. Please contact me directly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more   less 

Additional Information about The Inn at Charles Town

Address: 100 Hollywood Dr, Hollywood Casino, Charles Town, WV 25414-1110
Region: United States > West Virginia > Charles Town
Hotel Class:3 star — The Inn at Charles Town 3*
Number of rooms: 153
Also Known As:
The Inn At Charles Town Hotel Charles Town
Hotel Charles Town
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Charles Town staff and other travellers.
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Questions? Get answers from The Inn at Charles Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“From passing conversations all rooms appear to be very quiet.”
 of 5 bubbles D9282PQanthonyb, 19 Mar 2017 | Read review
“If you want to see horses exercising and racing, ask for a room on that side (casino side)”
 of 5 bubbles B2493DYkathyl, 13 Feb 2017 | Read review
“Ask to overlook the track.”
 of 5 bubbles katherinem16, 28 Dec 2016 | Read review
“NOT on the first floor.”
 of 5 bubbles vakamalua, 7 Dec 2016 | Read review
“Even numbered and higher floors provide great views of the track.”
 of 5 bubbles BLANCOB_12, 1 Nov 2016 | Read review
5 of 5