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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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895 Reviews from our TripAdvisor Community

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Showing 893: English reviews
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Johnstown, United States
Reviewed 5 days ago NEW

The staff is amazing and my family had a wonderful time!!This was our second time at this hotel because we had such a great time the visit prior! I would highly recommend the hotel to anyone! Thank you Embassy Suite!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank V7912TCamyd
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for returning to the Embassy Suites by Hilton Charleston. It's our pleasure to read that we were able to provide you and your family an outstanding stay once again. We appreciate your recommendation and hope to see you again soon! Mark Cherry General Manager

St. Augustine, FL
HOTEL’S FAVOURITE REVIEW
Reviewed 18 November 2016 via mobile

...facility. Gracious reception, elegantly decorated suite (thoughtful wall art). Close to what's going on, and restaurants. We were going to walk to dinner but a smiling face in the hotel van offered a ride. At end of dinner, like magic van was there and the smiling face asked us if we really wanted to walk. Who can refuse such graciousness....

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1Thank PedroSpiller
About Hotel's Favourite Review
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest, and we're thrilled you had a great visit with us here at the Embassy Suites by Hilton Charleston. Our staff loves taking care of their guests they will be delighted to read your feedback. We hope to see you again and will be more than happy to provide you with the best of service...

Reviewed 5 days ago NEW

Staff were friendly and helpful. The hotel was very nice and the room was very comfortable. You couldn't ask for a better location. It was across the street from the mall and the theater was a block up the street. There is parking in the parking garage for a $12 dollar overnight fee. I didn't think that was too much...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kristin W
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Kristin, thank you for staying with us and for providing your feedback. We are thrilled that you loved our location and that our service and facilities were to your satisfaction! All of us at the Embassy Suites by Hilton Charleston look forward to seeing you again. Mark Cherry General Manager

Clarksburg WV
Reviewed 1 week ago

I enjoyed my stay at embassy. The rooms and service were fine. I felt the hotel fee at over $330 per night with taxes and fees was a little steep in WV. It was by no means resort quality and I've paid far less for nicer rooms.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank darleneo308
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing to stay at the Embassy Suites by Hilton Charleston. We are pleased our facilities as well as the services provided were up to your satisfaction. However, I am sorry you were disappointed in the cost of your stay. Please know we conduct competitive pricing analysis several times throughout the year. Our pricing is in line with...

Charleston, United States
Reviewed 1 week ago

Everything was great, just needed better parking for vehicles over 7 feet tall. It was clean, comfortable and price was not too terribly high. I felt the couch bed was a little uncomfortable. Overall, we had a good time. Breakfast was great!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 515feliciao
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest at the Embassy Suites by Hilton Charleston. It's good to know you enjoyed your time with us and that you were impressed with most aspects of our hotel. We also appreciate your observations and regret if any inconvenience was caused during your stay. It was a pleasure hosting you, and we hope to welcome...

LEWISBURG
Reviewed 1 week ago

Very nice hotel. Quiet, clean suite. Excellent breakfast. Easy access to mall and dining. Very nice place to stay. Easy to find, just off the interstate. Downtown but felt safe. I will stay here again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Travelgal0909
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest, and are thrilled you had a great visit here at the Embassy Suites by Hilton Charleston. It's nice to know you were impressed with your well-appointed room and our location. Thanks for sharing your experience. We look forward to your next stay. Mark Cherry General Manager

Weirton, West Virginia
Reviewed 1 week ago via mobile

Stayed here for lodging during a WVSSAC state tournament event for High school basketball. We had a corner room (615). Bed is comfortable- room is very spacious. Big shower. We stayed at the Marriott the night before- had no sound issues but the beds there were horrible. This hotel, however, has VERY thin walls and even with a corner room-...

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Helpful?
Thank Tamara G
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Our thanks for reviewing your stay at the Embassy Suites by Hilton Charleston. We are pleased to know our location was perfect for your visit. However, I regret the inconvenience caused due to noise issue. On your future visit, we would be very appreciative if you would alert the front desk when any issues arise. Thank you for your recommendation,...

Charleston, West Virginia
Reviewed 1 week ago

The man checking us in was a little unprofessional. He was looking for someone and I heard him say under his breath, "I hate him". You don't say things like that in front of guests/customers etc. The hotel was set up motel style but inside. All rooms surround the lobby, so it was pretty noisy. There was a Keurig in...

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Helpful?
Thank Amber W
Reviewed 1 week ago

Enjoyed our Legislative meeting here recently as the staff prepared wonderful snacks but the TV for the basketball game was a little too small. The wait staff was very attentive and the meeting space was sufficient for our needs.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jeffrey F
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Jeffrey, thank you for hosting your Legislative meeting with us and for sharing your experience. We're thrilled to read that you loved our staff’s hospitality and that our meeting facilities were adequate for your needs. All of us at Embassy Suites by Hilton Charleston, hope to serve you and your group again in the near future! Sincerely, Mark Cherry General...

Reviewed 2 weeks ago via mobile

The hotel was very nice. The rooms were big and they were really pretty. The breakfast food was alright. But everything else was spectacular and great. They also have a good pool and whirlpool. I would go back again.

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Helpful?
Thank Jason G
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest at the Embassy Suites by Hilton Charleston. It’s our pleasure knowing you loved your spacious room and the excellent facilities we offer. Thank you for staying with us during your business visit, and we look forward to welcoming you back soon. Mark Cherry General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Region: United States > West Virginia > Charleston
Price Range: RM660 - RM1,138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
9 questions
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Holland, Michigan
2 months ago
Holland, Michigan
Canandaigua, New York
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seek out a corner room...they are larger with more room to stretch out”
 of 5 bubbles S7091GNmarkm, 14 Feb 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
 of 5 bubbles 2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
 of 5 bubbles threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
 of 5 bubbles E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
5 of 5