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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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859 Reviews from our TripAdvisor Community

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Showing 857: English reviews
Parkersburg, West Virginia
Reviewed 2 days ago NEW

The room was very nice. I had a king size bed that had 5 very nice pillows (not the very thin pillows most hotels have). The complementary breakfast had a large variety of items to choose from & had a made-to-order station. The staff were all very friendly and willing to help. I would stay here again and would recommend...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Joy M
Reviewed 3 days ago NEW

This Embassy Suites could use an upgrade to the accommodations. The rooms are not thoroughly cleaned with attention to detail. The internet service did not function during my stay. The breakfast buffet selections are plenty and the meeting room was nice. The staff was difficult to understand upon check-in.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Sarah K
00gC, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest and for taking time to review your stay with us. I apologize for the housekeeping issues that you encountered during your stay. We have processes in place to make sure that every room is exceptionally clean. I am working with our housekeeping department to make sure that procedures are being followed so this does...

Smithburg, United States
Reviewed 5 days ago NEW

We stay here each January for the West Virginia Association of Fairs & Festivals Convention. Clean rooms, great breakfast, nice Manager's reception, Only minor issues not even worth mentioning. Would definitely recommend this hotel!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank theresasE1604BL
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

We are so glad you came back to see us at Embassy Suites by Hilton Charleston. There is no better compliment than a guest who keeps coming back time after time! it is gratifying to know you continue to enjoy our clean facilities and great amenities. It is always a pleasure to have you as our guest, and we look...

Wheeling, United States
Reviewed 1 week ago

We enjoyed staying at this hotel. Very beautiful and many amenities from the hot tub/pool, made to order omelets, Manager's reception and the spacious rooms. We had a convention at the nearby Civic Center and it was pouring the rain, so we asked to use the complimentary Shuttle service. Everyone was so helpful and hospitable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank joylener2017
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us at the Embassy Suites by Hilton Charleston and for providing us a wonderful review! We are thrilled to know you loved your well-appointed room, our complimentary shuttle service, and our complimentary evening reception. The entire staff hopes to have you as our guest again the next time you are in the Charleston, WV area....

Bremerton, Washington
Reviewed 1 week ago

This is a great hotel, handy to the many things to do in Charleston. Breakfast is included and it was delicious. Parking is not the best and is costly ($12 per day). It's a breeze to check in/out. Extra sundries provided at no cost.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Carmelita P
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the great feedback of the Embassy Suites by Hilton Charleston! We are happy to read our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. It’s also pleasing to note that you loved our seamless desk service and relished our breakfast offerings. Thanks for being our...

Tahoe63
Reviewed 2 weeks ago

Nice stay. Convenient to everything. Mall across tHe street. Excellent breakfast with cooked to order omlets. Courtesy shuttle was great. Took me to airport and downtown restaurants. Recommend staying here if in the area.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tahoe63
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your experience at Embassy Suites by Hilton Charleston. We are pleased that you liked our convenient location, the breakfast we serve, as well as our shuttle service. We appreciate you recommending us online and hope to have you back with us soon. Mark Cherry General Manager

Caledon, Canada
Reviewed 2 weeks ago

On our way to Florida and wanted a hotel with food onsite. We have stayed at Embassy Suites before and enjoyed the Manager's reception food...this time not so much. Carb heavy and nothing healthy. Dining area was very cold. Restaurant looked good but so much cologne and perfume, we could not stay in there. Breakfast was so so apart from...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank mikeandevT
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us at the Embassy Suites by Hilton Charleston once again! We are delighted you had an overall great stay and loved your well-appointed room. However, I am disappointed to learn that you were not satisfied with our food offerings. Your comments will help us to expand and improve our food selection to provide a better...

Germantown, United States
Reviewed 2 weeks ago

Great property; very easily accessible from highway. We met up with family for a Christmas celebration and to ring in the New Year. The NY Eve party was sold out and seemed like a great deal; we did not attend because we were traveling with kids. Staff are responsive and pleasant. Our only issue was an awful experience with the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank isabellebP8267OS
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us and sharing your experience. We are pleased to read that you liked our welcoming associates and convenient location. However, we are sorry for the issue you had with our hot tub and the inconvenience it caused. Our entire team at Embassy Suites by Hilton Charleston thanks you for being our guest, and we hope...

Indian Trail, NC
Reviewed 3 weeks ago

This hotel is in a perfect location for our families from Ohio and NC to meet up together for Christmas. The mall across the street and the nearby movie theater give us all things to do during the day and we spend the evenings together. The reception and breakfast are great. This Embassy also has wonderful staff. They were all...

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Helpful?
Thank 2CtheWRLD
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you so much for making us your consistent choice for all your family Christmas get-togethers. It is absolutely gratifying to read that we continue to meet all your expectations each visit. We appreciate you pointing the convenience of our location and also your amazing comments about our amenities and staff. Your continued business is the best recommendation there is....

Harvest, Alabama
Reviewed 3 weeks ago

Serious upgrade is needed on this property. I've seen the changes over the last 21 years traveling there. The bathroom had gunk between the sink and granite. The beds and furniture is due for a serious upgrade for the price of staying. Help!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank hellfighter60
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest, and for providing us with your valuable feedback. It’s a pleasure knowing you enjoyed your overall stay with us. We appreciate your comment about the condition of our hotel, and I have shared your comments with the appropriate individuals in our organization. We hope you and your family will stay with us again whenever...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: RM570 - RM1,041 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Priceline and Travelocity so you can book your Embassy Suites by Hilton Charleston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
4 questions
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Canandaigua, New York
over a year ago
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
 of 5 bubbles 2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
 of 5 bubbles threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
 of 5 bubbles E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
“A few rooms are NOT overlooking the lobby area (short little hallway to get to them); those are the QUIETEST rooms and most desirable.”
 of 5 bubbles Frog4aday, 18 Nov 2016 | Read review
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