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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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873 Reviews from our TripAdvisor Community

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Showing 871: English reviews
Point Pleasant, United States
Reviewed 2 weeks ago

We love coming to the Charleston Embassy Suites for the WVSOM Mid-Winter conference. We have room for our granddaughters to join us and they have a great adventure swimming and walking to the mall and/or the Park Place theater. Breakfast is wonderful and the chef makes Mickey Mouse pancakes for them. They say Please and Thank You and I leave...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank clyder2017
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us again and for showing your loyalty to Embassy Suites by Hilton Charleston! We are glad to you and your granddaughters had a wonderful visit, loved our convenient location and the breaksfast offerings. I will be sure to share your compliments with my breaksfast team for their great work. Thanks again for being our guest,...

Lewisburg, United States
Reviewed 2 weeks ago

The room was very clean and the staff friendly. The breakfast was so much better than just boiled eggs and pastries-but they had those too! The location is very convenient to downtown with many restaurants and the mall across the street. Love the shuttle service to the Capital Buildings!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B1731MXjillw
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us and for the terrific review! We are delighted that you loved our friendly associates, the breakfast we serve and your clean room as well. It is also great to read our convenient location and shuttle service were perfect for your needs. Thanks again for being our valued guest, we hope to see you again...

Lewisburg, West Virginia
Reviewed 3 weeks ago

I stay here every year in January for a work conference. Never fails to impress with outstanding service. The suites are comfortable and well-appointed, as one would expect. But what takes this property to the next level are the people who work there and the service provided. The daily breakfast is outstanding, and the evening cocktail hour is great as...

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Helpful?
Thank Jeff C
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for making Embassy Suites Hilton Charleston your home away from home. We are delighted you loved the service provided by our courteous associates, your well-appointed room, and our breakfast buffet, as well as our complimentary evening reception. Thanks again, we hope you will stay with us again the next time you are in the Charleston, WV area. Mark...

Reviewed 3 weeks ago

Truly an impressively run hotel. Every single staff member I came in contact with was friendly and accommodating. The free breakfast and evening reception were terrific. I was shocked at how good the food was in the restaurant. Expected typical hotel bar food, but it was far better. Spacious and very clean room.

Review collected in partnership with Embassy Suites Hotels
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Thank Q6811LDjamesc
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying at our hotel during your business trip. We are delighted to read you loved our breakfast buffet, as well as our complimentary evening reception, the service provided by our well-trained staff and your spotless room. It was our pleasure serving you, and we hope to welcome you back at Embassy Suites by Hilton Charleston whenever your...

Elkins, WV, United States
Reviewed 4 weeks ago

When in Charleston, my favorite place to stay. Clean facilities, friendly staff. great value. Breakfast buffet and managers reception are a must. From the Van Driver to desk clerks, greet you with a smile.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Michael T
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

On behalf of the entire staff at Embassy Suites by Hilton Charleston, we appreciate you choosing our hotel once again for your stay, and for the wonderful review! It is a pleasure to read that you were impressed with our breakfast offerings, friendly associates who took great care of you and with our affordable rates as well. Thank you for...

Parkersburg, West Virginia
Reviewed 4 weeks ago

The room was very nice. I had a king size bed that had 5 very nice pillows (not the very thin pillows most hotels have). The complementary breakfast had a large variety of items to choose from & had a made-to-order station. The staff were all very friendly and willing to help. I would stay here again and would recommend...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Joy M
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us at the Embassy Suites by Hilton Charleston and recommending us. We are delighted you loved our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. It’s also great to know you had a great night’s sleep in our comfy bed. It was our...

Reviewed 4 weeks ago

This Embassy Suites could use an upgrade to the accommodations. The rooms are not thoroughly cleaned with attention to detail. The internet service did not function during my stay. The breakfast buffet selections are plenty and the meeting room was nice. The staff was difficult to understand upon check-in.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Sarah K
00gC, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest and for taking time to review your stay with us. I apologize for the housekeeping issues that you encountered during your stay. We have processes in place to make sure that every room is exceptionally clean. I am working with our housekeeping department to make sure that procedures are being followed so this does...

Smithburg, United States
Reviewed 4 weeks ago

We stay here each January for the West Virginia Association of Fairs & Festivals Convention. Clean rooms, great breakfast, nice Manager's reception, Only minor issues not even worth mentioning. Would definitely recommend this hotel!

Review collected in partnership with Embassy Suites Hotels
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Thank theresasE1604BL
00gC, Manager at Embassy Suites by Hilton Charleston, responded to this review

We are so glad you came back to see us at Embassy Suites by Hilton Charleston. There is no better compliment than a guest who keeps coming back time after time! it is gratifying to know you continue to enjoy our clean facilities and great amenities. It is always a pleasure to have you as our guest, and we look...

Wheeling, United States
Reviewed 16 January 2017

We enjoyed staying at this hotel. Very beautiful and many amenities from the hot tub/pool, made to order omelets, Manager's reception and the spacious rooms. We had a convention at the nearby Civic Center and it was pouring the rain, so we asked to use the complimentary Shuttle service. Everyone was so helpful and hospitable.

Review collected in partnership with Embassy Suites Hotels
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Thank joylener2017
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us at the Embassy Suites by Hilton Charleston and for providing us a wonderful review! We are thrilled to know you loved your well-appointed room, our complimentary shuttle service, and our complimentary evening reception. The entire staff hopes to have you as our guest again the next time you are in the Charleston, WV area....

Bremerton, Washington
Reviewed 13 January 2017

This is a great hotel, handy to the many things to do in Charleston. Breakfast is included and it was delicious. Parking is not the best and is costly ($12 per day). It's a breeze to check in/out. Extra sundries provided at no cost.

Review collected in partnership with Embassy Suites Hotels
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Thank Carmelita P
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the great feedback of the Embassy Suites by Hilton Charleston! We are happy to read our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. It’s also pleasing to note that you loved our seamless desk service and relished our breakfast offerings. Thanks for being our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: RM615 - RM1,150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
8 questions
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Holland, Michigan
27 days ago
Holland, Michigan
Canandaigua, New York
over a year ago
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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seek out a corner room...they are larger with more room to stretch out”
 of 5 bubbles S7091GNmarkm, 14 Feb 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
 of 5 bubbles 2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
 of 5 bubbles threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
 of 5 bubbles E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
5 of 5