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Four Points by Sheraton Charleston

368 reviews
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Traveller (72)
Room & Suite (32)
Pool & Beach (3)
Overview
  • Excellent50%
  • Very good30%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“front desk”(65 reviews)
“riverfront park”(5 reviews)
“river view”(17 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.0 Star Hotel
All hotel details
Offers from Four Points by Sheraton Charleston
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (368)Write a Review
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Traveller rating
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111
53
15
11
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LanguageEnglish
178
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53
15
11
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All reviewsfront deskriverfront parkriver viewbody washparking garagethe shuttle driverstreet noisekanawha riverlobby barhit or missnice hotelgreat staylarge roomacross the streetindoor pooldowntown locationper day
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1 - 5 of 368 reviews
Reviewed 2 weeks ago via mobile

The lobby is very nice. We got this room through Hotwire and similar to another reviewer, they must have specific "Hotwire" rooms. We were placed in an accessible room next to the ice maker that ran all night. There was an odd closet in the...More

Thank congoroom
Response from Roseshalla H, Director of Sales at Four Points by Sheraton CharlestonResponded 2 weeks ago

Hello, Thank you for taking the time to complete the review in regards to your recent stay at the Four Points by Sheraton Charleston. Please know that it is our intent to assure that all guests receive the same quality accommodations. Rooms are assigned based...More

Hotel's Favourite
Reviewed 3 November 2017

This is a great upscale hotel in a great downtown location on the river with wonderful views. Service is top notch and rooms are very spacious, especially the suites. We had breakfast at the hotel which was a little pricey, but a decent breakfast. Would...More

Thank pjkiss
Response from Sunnam K, Sales Manager at Four Points by Sheraton CharlestonResponded 28 November 2017

Hi Pjkiss, Thank you for taking time to share your recent stay with us! We are thrilled to see that you enjoyed your time with us and hope to see you again soon! And on a side note, when booking the next time, ask about...More

Reviewed 6 December 2017 via mobile

Upon checking in, I did not get service with a smile but someone who seemed annoyed to have to check me in. When I got to my room, I looked around and checked everything out and when looking in the bathroom, I found hair all...More

Thank sandradee232
Response from Roseshalla H, Director of Sales at Four Points by Sheraton CharlestonResponded 8 December 2017

Sandradee232 Thank you for taking the time to complete a review on our hotel. I understand your concern regarding the cleanliness of your room upon check in. Also, the type of customer service you received at check in does not meet our standards. Please accept...More

Reviewed 5 November 2017

You can tell this hotel had a makeover, but there is still a long way to go. I came for a conference and the staff were great, the food was great, but the accommodations are in need of work. The king bed I had was...More

Thank Nick P
Response from Roseshalla H, Director of Sales at Four Points by Sheraton CharlestonResponded 7 November 2017

Thank you for taking the time to complete the review in regards to your recent stay at the Four Points by Sheraton Charleston. Please accept our sincere apology for not meeting your expectations during your stay. We strive to give every guest the best possible...More

Reviewed 30 October 2017 via mobile

I stayed 2 different nights during my travel from Virginia to Illinois. The 1st night was on 10/21/17 and the 2nd was on 10/23/17. The 10/21 was perfect from check-in to the 2 beds we has, sheets were nice and beds felt heavenly. On 10/23...More

Thank Janice T
Response from Sunnam K, Manager at Four Points by Sheraton CharlestonResponded 8 December 2017

Hi Janice T - Thank you for valuable feedback. We appreciate you taking the time to tell us how your recent stay was and we hope to see you again soon! Sincerely, Sunnam Kalwar Sales Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Breakfast Available
Dry Cleaning
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$111 - US$162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Charleston
#3 Family Hotel in Charleston
#7 Business Hotel in Charleston
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$111 - US$162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Charleston
#3 Family Hotel in Charleston
#7 Business Hotel in Charleston
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (72)
Room & Suite (32)
Pool & Beach (3)
Dining (2)
Hotel & Grounds (64)
Bathroom (8)
Business Centre & Event Rooms (2)
Questions & Answers
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AndyKasandra
5 May 2016|
AnswerShow all 5 answers
Response from Mary C | Reviewed this property |
Breakfast is not free, but there is coffee both in room and in the lobby. Lots of places to eat reasonably nearby.
0
Votes
wjgraham
4 March 2016|
AnswerShow all 4 answers
Response from Jen C | Reviewed this property |
Its not even people friendly
0
Votes
Mair J
28 July 2015|
AnswerShow all 5 answers
Response from Rosie S | Reviewed this property |
No problem finding a parking space. They do ask you at the front desk when you register if you need parking...they will give you a card of some type to use going in and out if needed and then it will be charged to your bill.
0
Votes
Room Tips
"Get a suite with a river view"
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"Get a room on the river side"
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"Ask for a river view for sure!"
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"Ask to be on the backside to avoid noise, but the front side has gorgeous river views"
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