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All reviewscivic centercinnamon rollsfront deskpancake machineroom was cleanacross the streetbreakfast staffcookiesbreakfast was excellentwould stay here againdowntown arealong drivenext morningroad trippleasant staygreat roomchecking in
This hotel was nothing special. The bathroom toilet was too low and the seat moved when you sat down. Free breakfast was average. They had cereal, bread, pancakes, oatmeal, fruit, juice, eggs, biscuits and gravy.
I really enjoyed my stay at this hotel. All I really needed was a hot shower and comfortable night’s sleep and that’s exactly what I got. This hotel had great Wi-Fi and a nice big flat screen tv. In the morning, I had a nice...More
Thank Dusty S
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 18 January 2018
Dear Dusty S,
Just wanted to let you know how pleased we were to hear all of the kind things you had to say about your recent experience at our hotel. You truly made our day and I am sure that other potential guests will...More
My spouse and I stayed here 4 nights while visiting West Virginia for a short break. It is not luxurious, but it is pleasant and friendly. We were impressed from the start with the warm welcome we received from the front desk staff. Those people...More
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 1 week ago
Thanks so much for the great review of our hotel, we really appreciate the detailed feedback! We were so pleased to hear all of the kind words about our staff and how much you enjoyed all of the restaurants and activities Charleston has...More
This hotel is close to downtown, river, shopping mall and the interstate. You can go for jogging of walking by the river, it is just at walking distance.
Staff is friendly, the lady that checked me in was on phone for a while before she...More
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 2 weeks ago
Thank you for choosing our hotel for your recent stay in Charleston. We're delighted that you enjoyed your stay with us and truly appreciate the kind things you had to say about our location and friendly associates. Should your travels bring you back...More
The worst customer service I have received from any hotel. Upon arriving at 1:30 am I was far from greeted with a "good evening let's get you checked in"- instead Anthony with his name tag upside down chuckled and said.... You will have to wait...More
1 Thank Elizabeth E
Response from Richard E, General Manager at Holiday Inn Express Charleston - Civic CenterResponded 3 weeks ago
Dear Elizabeth E,
Thank you for taking the time to share your feedback regarding the experience you had at check-in with our night manager Anthony. Our hotel prides itself on great customer service and the experience you have described is certainly unacceptable and is not...More