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Holiday Inn Express Charleston - Civic Center

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Holiday Inn Express Charleston - Civic Center
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326 Reviews from our TripAdvisor Community

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Showing 326: English reviews
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Berkeley Springs, West Virginia
Reviewed 2 days ago NEW

My wife and I stayed here March 7 to March 19 for the Boys and Girls State Basketball Tournament. As usual our stay was great and everything was perfect. The GM indicated that in the near future they may be starting on some improvements / updates to the facility. Things looked great but businesses are always trying to keep a...

Thank Brooks321
Midland, Michigan
Reviewed 6 days ago NEWvia mobile

The hotel is a typical HI Express. We requested a quiet room on the top floor. It was pretty quiet on the 4th floor with the exception of the neighbors who came in late and slammed the door. They also had their TV loud. But, with the thermostat on the wall I was able to run the fan and sleep...

Thank 243DLP
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear 243DLP, We were so glad to hear how much you enjoyed your recent stay with us (despite your noisy neighbors). And thank you so much for the nice things you had to say about the extra services we provide, I have also passed along your comments about the toilet seat and the bathroom faucet to assure that those issues...

Reviewed 3 weeks ago

This is the preferred hotel for me with proximity to the Civic Center, mall, and Municipal Auditorium. I have stayed at several others in the area, and the staff here is just awesome. They are polite, cheerful, and helpful, and I felt that the genuinely cared about my experience and what I needed while I was there. The breakfast is...

Thank Annie H
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Annie H, We were so pleased to hear how much you enjoyed your stay with us, and we are very fortunate to have such a fine staff. Each of them truly go the extra mile to assure that our guests receive the best service. All of us understand that we are not the only hotel in town and that...

Morgantown, West Virginia
Reviewed 5 February 2017 via mobile

I stayed at this hotel for 3 nights and I couldn't be happier. I have tried to stay there anytime I find myself in Charleston. The recent renovations make this place even better. I also am a former hotel manager and know what to look for. The staff was AWESOME and make you feel like they cars that you are...

Thank wldfr
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear wldfr, Thanks so much for the wonderful review of our hotel! Each of the kind things you mentioned about our awesome staff and the overall quality of our hotel mean so much to us, especially coming from a former hotel manager. We value your business and are glad that we have become your "home away from home" when you...

Reviewed 5 February 2017 via mobile

Bathroom is nasty! The grout around the tile is almost black and it just makes you feel gross! There is some kind of dried stain running down the wall (see pic). It just seems like housekeeping are rushing thru! Simple things that could really make all the difference!!! Won't be back!!

Thank Deneanhill
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Deneanhill, Thank you for your review and for the valuable feedback. I am so sorry that your recent experience with us fell below your expectations. I have reviewed your concerns with my leadership team and can assure you that corrective action has been taken to remedy each of the concerns you have addressed. I hope that you will accept...

Waverly, West Virginia
Reviewed 4 February 2017

My wife and were checking in and the hotel and they was unable to find our reservation. When my wife made our reservation she thought that she was booking on a Holiday Inn site and it wasn't. The company had not sent our information to them but they did take our money. With all of the events in town we...

Thank glester4547
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear glester4547, I was so happy to hear about the wonderful experience you had with our front desk staff. I understand how stressful it can be when you have pre-paid a reservation only to find out that the third party who handled the transaction failed to properly process the booking. Kim and Tracy are indeed a very important part of...

Reviewed 2 February 2017 via mobile

This hotel looks great on the outside. The customer service was really good as well but the upkeep of the room left much to be desired. The room was dusty, the grout in the bathroom was filthy and the bathroom baseboards needed cleaning. In addition the paint was peeling around the windows and flaking and falling onto the floor. Overall...

Thank Lewistracey
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Lewistracey, Thank you for the feedback regarding your recent stay with us and for the kind things you had to say about our customer service. We also appreciate your candid remarks about the cleanliness and upkeep of your room. I have passed along those concerns to both our housekeeping and maintenance leadership and can assure you that corrective action...

Bristol, Connecticut
Reviewed 4 January 2017

I stayed here November 8, 2016 . From the moment I walked in the door I felt Welcome. They had an evening of free Horderves during happy hour, they also had fresh hot cookies available for guest. The customer service is great, and the hot breakfast in the morning is great. I will choose this hotel over and over again...

Thank Tonya H
Richard E, Front Office Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Tonya H, We are so happy to hear how much you enjoyed your recent stay with us and that you found our hotel services exceeded your expectations. It's good to know how much our added amenities such as our managers reception, and hot cookies are appreciated. And we are certainly very fortunate to have such fine associates who deliver...

Washington DC, District of Columbia
Reviewed 2 January 2017

This place has a friendly front desk staff, and good prices. We have stayed here a couple of times. The beds are comfy and the breakfast in the morning has options to please everyone! the location is a little far to walk to restaurants downtown, but not too far. I've only stayed here on road trips so I haven't really...

Thank heavans
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear heavans, Just wanted to let you know how much we appreciate your taking the time to tell us about your recent stay. We're so happy the you chose us for your NYE stopover in Charleston and want to thank you for your kind comments about our friendly front desk associates, comfy beds, and breakfast options. Hope to see you...

East Coast, USA
Reviewed 30 December 2016

Had a great, quiet room (#200 if interested). It looks and feels much more expensive than it is. Has all best things....4 pillows for each bed, big fluffy towels, great shower, comfortable bed with some type of puffy duvet. Extremely warm and cozy. Parking close to the door (no charge), and a fantastic hot breakfast bar with anything you could...

1Thank Lanie46
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Lanie46, Thank you very kindly for the excellent review of our hotel, your opinion means so much to us and is greatly appreciated. We're so happy that you enjoyed your stay and that the amenities we offer far exceeded your expectations. Hope to see you again on your next visit to Charleston! Wishing you and your family a Happy...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 

Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Drive, Charleston, WV 25301
Region: United States > West Virginia > Charleston
Price Range: RM483 - RM859 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Green Hotel in Charleston
#10 Business Hotel in Charleston
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Questions & Answers

Questions? Get answers from Holiday Inn Express Charleston - Civic Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Hotel is located a block or less from the mall and the civic center. It's very near a river with walking trails.”
 of 5 bubbles glester4547, 4 Feb 2017 | Read review
“Like I said room 200 was very quiet and I'm a light sleeper”
 of 5 bubbles Lanie46, 30 Dec 2016 | Read review
“Staff is the best!”
 of 5 bubbles 777grandma777, 22 Nov 2016 | Read review
“stay in the middle if you want good Wifi”
 of 5 bubbles gtmobill, 16 Nov 2016 | Read review
“Try for first floor - there are only two elevators and they are very slow.”
 of 5 bubbles MissS4, 12 Oct 2016 | Read review
5 of 5