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Motel 6 Charleston Civic Center

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Motel 6 Charleston Civic Center
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30 Reviews from our TripAdvisor Community

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There are newer reviews for Motel 6 Charleston Civic Center
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Showing 30: English reviews
Reviewed 2 September 2016 via mobile

I appreciate the military discount, easy access from the freeway, clean linen and towels, and lower cost so I got two rooms for my family. However, in one room only one electrical outlet works, in another room the walls had large spill stains on them, the toilet doesn't flush properly (not enough water or pressure), shower on third floor doesn't...

Thank Shannon W
Emil S, Manager at Motel 6 Charleston Civic Center, responded to this review

Dear Shannon, Thank you for your review of Motel 6 Charleston Civic Center. I sincerely appreciate your concerns and issues during your stay. Rest assured that the items such as the electrical outlets and other items are being carefully fixed for future guests. We pride ourselves on being the best of the best in Charleston and we are diligently working...

Sydney Australia
Reviewed 23 August 2016

Its a refurbished Best Western Hotel of a couple of years ago and much better presented but in my view the service has gone hill somewhat. I know this because I've stayed in this hotel a few times when it was a Best Western. It no longer provides hot breakfast as it used to, fridges and microwaves are no longer...

Thank NickfromOz
Management response:

Thank you for providing us with feedback regarding your stay. I apologize that you had a bad experience during your visit. The hotel is now under new management and I hope that you will give us another opportunity during your next visit to Charleston, WV.

Reviewed 18 August 2016 via mobile

Walls are disgusting, carpeting is stained, bathroom is dated but clean, linens are clean and decorations are modern and clean. I wouldn't stay here again, buy since I am only looking for a clean bed for the night it will do. The sweet girl at the front desk is the only thing that kept me here.

Thank Kara M
Emil S, Manager at Motel 6 Charleston Civic Center, responded to this review

Dear Kara, Thank you for bringing your concerns to my attention. At Motel 6 Charleston Civic Center, we strive to give you the best and most comfortable stay. Rest assured that I will have the concerns you expressed corrected. After which, I invite you to come back and see the improvements we are accomplishing each week. I hope to see...

Reviewed 29 July 2016

The hotel is an old, renovated place. Corners were cut everywhere throughout the place. No toiletries and the room service attendants were extremely rude and loud. Doors slamming, loud talking early in the morning. Worst of all the internet there is unusable. When I called the front desk to ask if there was another network to connect to, I was...

1Thank Kyle M M
Myrtle Beach, United States
Reviewed 26 July 2016

Thermostat did not work, band aid in bed, WiFi given in Spanish, no ice, no breakfast. This was supposed to be a Best Western. They sold it and I was not notifiedby Best Western or Motel Six. indie no receive points

Thank James F
Greensboro, North Carolina
Reviewed 26 July 2016

We were running late so I call the front desk to let them know and the "Manager" could not find my reservation (called two times), he kept saying they were booked for the night, I had to call Booking so they where able to help me with the "manager". Hotel was not clean at all, the beds were not even...

1Thank vanessalanier
Reviewed 14 July 2016 via mobile

I booked a handicap accessible room with 2 beds online. The room was incredibly far from the elevator for an elderly disabled person who used a walker, and there was only one bed. The desk said they had no rooms like I booked in the hotel. Had to be a mistake. The breakfast was good and everything was clean. Staff...

Thank gladysc215
South Bend, Indiana
Reviewed 9 July 2016 via mobile

We originally booked a room with a best Western . When we arrived we were looking for a best Western only to find that it changed to a Motel 6. No one bothered calling us or emailing us to tell us that. The price for our room was actually more than Motel 6 was asking for their room rates. The...

Thank Debbie D
Reviewed 5 July 2016

We have stayed here before when it was Best We stayed here before when it was Best Western. Had free breakfast, then but has since changed hands. I ask for a King bed got a queen, no breakfast, no towels in the room, but it was clean. I ask for an extra blanket on check in was told no they...

Thank connie72461
Beckley, West Virginia
Reviewed 2 July 2016

First of all this hotel is not Charleston plaza hotel or best western it is a Motel 6. This place is terrible!! Avoid if at all possible. Pros: King rooms are very roomy. Cons: pool is closed, this hotel is very old and dated, no breakfast, no coffeemaker or microwave in the room, bathtub was gross. 7th floor is half...

Thank 981keithy
Emil S, Manager at Motel 6 Charleston Civic Center, responded to this review

Dear Keith, Thank you for taking the time to alert us to your concerns. I sincerely appreciate your feedback on your stay. We felt it was time to change brand names and give guests more opportunities in the Charleston area. Rest assured that we have corrected many of your concerns and invite you and your family to return and see...

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Stay at Motel 6 Charleston Hotel to save on great rooms and an unbeatable location near downtown Charleston's major attractions and events. Trust us, if you're looking for hotels in Charleston WV there's no shortage of things to do around the Motel 6 Charleston Hotel. You can explore natures hiking trails in the Kanawha Forest, visit the renowned Capital Market, experience art and science at the Clay Center Museum, catch concerts and events at the Charleston Civic Center or learn about new cultures at the West Virginia Cultural Center - and that's just the start! ... more   less 

Additional Information about Motel 6 Charleston Civic Center

Address: 1010 Washington Street East, Charleston, WV 25301-1711 (Formerly Charleston Plaza Hotel)
Region: United States > West Virginia > Charleston
Price Range: RM286 - RM370 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Charleston Civic Center 2*
Number of rooms: 160
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Also Known As:
Super 8 Charleston
Charleston Plaza Motel
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Questions & Answers

Here's what travellers have asked, with answers from Motel 6 Charleston Civic Center staff and other travellers.
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Questions? Get answers from Motel 6 Charleston Civic Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are extremely dirty!”
greenday5719, 3 Mar 2017 | Read review
“inspect your room before you unload, especially shower for cleanliness”
  • Filthy shower upon arrival
troyy0206, 4 Feb 2017 | Read review
“Look for another place to stay, if you want a clean hotel room.”
ShareeJ_12, 7 Sep 2016 | Read review
“Go down the street to the 4 points”
kylemm, 29 Jul 2016 | Read review
“The hotel has 7 floors. I was on the sixth floor no had a great view of downtown.”
Doodleebks, 1 Jul 2016 | Read review
5 of 5