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I was impressed by the staff member who was working the front desk. Very welcoming and engaging. I was a bit disappointed that there wasn't any place to dine or grab a quick drink (even a small bistro as is often available). I checked in...More
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 1 week ago
Thank you for the comments. I'm happy you were impressed by our FD staff and liked the location. I am sorry to hear they didn't inform you of all the great nearby places to eat & get delivery from. I will look into...More
We made a reservation online for this hotel the night before we stayed there so it was based on reviews and being dog friendly. We stopped for a night here after ten + hours of drivingwith our two Cocker spaniels. It was during a thunderstorm...More
1 Thank Gasmom217
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 20 June 2018
We're glad you enjoyed our hotel. Thank you so much for all the great comments, especially about our staff. I appreciate your choosing our hotel and we look forward to seeing you again in the future!
Traveling to GA on a road trip for business and stayed here as a half way point. Used points for this stay, we have like 600,000, if that tells you anything about how much we stay at Holiday Inns. Property is great. On the way...More
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 3 weeks ago
It's wonderful to hear such a great review! I want to thank you so much for the comments about our hotel and staff. I am so happy you had such an excellent time while you were here and we would love to see...More
The place was dirty the carpet was nasty had to pay extra for breakfast they did tell you that when you checked in the bed was uncomfortable I would not recommend this place. They you have to us your room key to get ice I...More
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 4 weeks ago
I'm terribly sorry to hear about your experience at our hotel. I will check with our housekeeping to ensure that nothing like that happens again. I know it is not typical of our hotel, and we will use this for more effective training....More
We arrived late after a full day of travel. We were warmly greeted. We are IHG Members. They immediately upgraded our room. They were professional and courteous.
The room was clean. Including the Sofa bed which was used by one of my children. The breakfast...More
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 4 weeks ago
We're happy to see you enjoyed your stay! I'm glad you liked your room and happy we could upgrade you. I hope we'll see you again many times in the future! Thanks for the recommendation.