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Holiday Inn & Suites Charleston West

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Traveller (166)
Room & Suite (203)
Pool & Beach (49)
Overview
  • Excellent58%
  • Very good25%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“train tracks”(15 reviews)
“comedy zone”(6 reviews)
“front desk”(70 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Holiday Inn & Suites Charleston West
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn & Suites Charleston West
Special Offer: Book Direct and Save
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (510)
Filter reviews
510 results
Traveller rating
280
131
64
20
15
Traveller type
Time of year
LanguageEnglish
280
131
64
20
15
Show reviews that mention
All reviewstrain trackscomedy zonefront deskkids eat freesplash padcomedy showindustrial areagreat poola pet friendly hotelsalt water poolhot tubpool areasmall dogfree breakfastnice lobbyfitness centerking suite
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1 - 5 of 510 reviews
Reviewed 1 week ago

I was impressed by the staff member who was working the front desk. Very welcoming and engaging. I was a bit disappointed that there wasn't any place to dine or grab a quick drink (even a small bistro as is often available). I checked in...More

Thank keehneravison
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 1 week ago

Dear keehneravison, Thank you for the comments. I'm happy you were impressed by our FD staff and liked the location. I am sorry to hear they didn't inform you of all the great nearby places to eat & get delivery from. I will look into...More

Hotel's Favourite
Reviewed 18 June 2018

We made a reservation online for this hotel the night before we stayed there so it was based on reviews and being dog friendly. We stopped for a night here after ten + hours of drivingwith our two Cocker spaniels. It was during a thunderstorm...More

1  Thank Gasmom217
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 20 June 2018

Dear Gasmom217, We're glad you enjoyed our hotel. Thank you so much for all the great comments, especially about our staff. I appreciate your choosing our hotel and we look forward to seeing you again in the future!

Reviewed 3 weeks ago

Traveling to GA on a road trip for business and stayed here as a half way point. Used points for this stay, we have like 600,000, if that tells you anything about how much we stay at Holiday Inns. Property is great. On the way...More

Thank KelPsi
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 3 weeks ago

Dear KelPsi, It's wonderful to hear such a great review! I want to thank you so much for the comments about our hotel and staff. I am so happy you had such an excellent time while you were here and we would love to see...More

Reviewed 4 weeks ago

The place was dirty the carpet was nasty had to pay extra for breakfast they did tell you that when you checked in the bed was uncomfortable I would not recommend this place. They you have to us your room key to get ice I...More

Thank rsheil
Response from HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston WestResponded 4 weeks ago

Dear rsheil, I'm terribly sorry to hear about your experience at our hotel. I will check with our housekeeping to ensure that nothing like that happens again. I know it is not typical of our hotel, and we will use this for more effective training....More

Reviewed 4 weeks ago via mobile

We arrived late after a full day of travel. We were warmly greeted. We are IHG Members. They immediately upgraded our room. They were professional and courteous. The room was clean. Including the Sofa bed which was used by one of my children. The breakfast...More

Thank Carolinas704
Response from HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston WestResponded 4 weeks ago

Dear Carolinas704, We're happy to see you enjoyed your stay! I'm glad you liked your room and happy we could upgrade you. I hope we'll see you again many times in the future! Thanks for the recommendation.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$113 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$113 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (166)
Room & Suite (203)
Pool & Beach (49)
Dining (48)
Business Centre & Event Rooms (18)
Family and Play Areas (2)
Questions & Answers
Ask a question
Nightingirl
31 March 2017|
Answer
Response from MommaDiamond | Reviewed this property |
Didn't see one outside but we weren't outside much. There is a huge fire.in lobby.
0
Votes
Doug C
8 February 2017|
AnswerShow all 7 answers
Response from IrisT | Reviewed this property |
Yes, and we received an upgraded room, although I did not really care for the upgrade we received. You can see details in my blog.
1
Vote
Rodney N
12 October 2016|
AnswerShow all 2 answers
Response from 276elizabethl | Reviewed this property |
Hi, I think it was open until 11:00 pm or midnight. It's not by rooms, so it had later hours, which was a great idea!
1
Vote
Room Tips
"Suites are very large"
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"Check to make sure, there are no large groups of children staying before booking here."
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"Ask for a room away from the train tracks"
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"A higher room might yield a better view"
Read review
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